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Technical Business Analyst
Location
Ohio
Posted
4 days ago
Salary
$100K - $125K / year
Seniority
Senior
Job Description
Technical Business Analyst
Signet Jewelers
• The Technical Business Analyst IV serves as the liaison between business stakeholders and technical teams, driving requirements gathering, system analysis, solution design, testing, and production support activities. • Responsible for understanding business processes, analyzing system functionality, and translating business needs into detailed functional and technical requirements that support development, testing, and implementation efforts. • Lead requirements gathering sessions with business stakeholders and technical teams • Perform detailed system analysis to support solution design, impact assessments, troubleshooting, and root cause analysis • Translate business needs into clear, detailed requirements that are actionable for developers, testers, and support teams • Analyze system integrations, data flows, business rules, and technical dependencies to identify impacts of proposed changes • Use SQL to analyze data, validate business rules, support requirements analysis, and troubleshoot production issues • Use tools such as Postman to validate APIs, troubleshoot integrations, and support testing activities • Collaborate with Salesforce administrators, developers, architects, QA teams, and vendors to deliver scalable solutions • Support Agile project delivery, including backlog refinement, testing, user acceptance testing (UAT), and release validation • Monitor project progress, communicate risks and issues, and maintain project documentation • Investigate production issues and coordinate resolution efforts with business and technical teams • Assist with end-user training, adoption, and post-production support
Job Requirements
- Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience with 5+ years of Business Analyst, Business Systems Analyst, or Technical Business Analyst experience
- 3+ years of Salesforce experience, preferably with Service Cloud and related customer service solutions
- Experience creating requirements that support both business objectives and technical implementation
- Understanding of system integrations, APIs, data flows, and software development lifecycle (SDLC) methodologies
- Working knowledge of cloud platforms such as AWS or Azure and general cloud architecture concepts
- Strong communication, problem-solving, and stakeholder management skills
- Experience with CCaaS platforms (Genesys, Amazon Connect, NICE CXone, Five9, LivePerson, or similar), preferred
- Experience supporting Salesforce integrations and customer service technologies, preferred
- Salesforce certifications (Administrator, Business Analyst, Service Cloud Consultant, or similar), preferred
- Experience working in AWS or Azure environments supporting enterprise applications and integrations, preferred
Benefits
- Comprehensive healthcare, dental, and vision insurance to keep you and your family covered that is active on day 1 of employment
- Generous 401(k) matching after just one year to help secure your financial future
- Ample paid time off, plus seven holidays to recharge and unwind
- Exclusive discounts on premium merchandise just for you
- Dynamic Learning & Development programs to support your growth
- And more!
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