• Design and develop complex learning solutions, including eLearning, instructor-led training, distance learning, blended learning, etc. • Collaborate with Learning Strategy Senior Managers and subject matter experts during the analysis phase and throughout the project. • Coach and mentor Instructional Designers, including assisting with onboarding for new Instructional Designers, reviewing work, and facilitating development on current and emerging learning methods. • Work with standard development tools and software (Articulate Storyline / Rise, PowerPoint, etc.). • Communicate with project team members and effectively manage individual and group projects. • Work on creative and innovative ways to develop associates.

Role Description The incumbent will be responsible for the delivery of training modules on case management, disease specific conditions, disease management and population health, along with CM computer documentation systems and Disease Management Databases. This role supports clinical staff across Health Services which includes UM, Medical Directors, CM, Appeals, Pharmacy, etc. This position assists in the documentation process including training manuals, workflows, "tips" and updates. Participates in the assessment of training effectiveness and partners with our QA team which identifies trends. Assists in development of interventions to ensure workflow compliance. - Conducts training sessions for JHHP staff using written materials, oral presentations and audio-visual equipment to assist groups in development of sound skills. - Assists in the development of programs that reflect the needs of the organization. - Revises training programs based on evaluations and assessments. - Analyzes and evaluates training programs for impact and effectiveness. - Identifies problem areas based on data integrity monitoring. - Assists in design of interventions to address problem areas. - Delivers interventions to end users. Qualifications - Completion of an accredited Nursing Program (RN); BSN and/or MSW degree required. - Requires three years of managed care experience. - Training or teaching experience required. Requirements - Minimum 43.61/hour - Maximum 67.59/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. - The Hospital reserves the right to modify employee schedules as needed. Benefits - We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences. - All employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Company Description Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine, one of the premier health delivery, academic, and research institutions in the United States. JHHP is a $2.5B business serving over 400,000 lives with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP has become a leader in provider-sponsored health plans and is poised for future growth.

• The Curriculum Development and Instructional Senior Designer is responsible for designing the approach to training projects and developing the curriculum and content needed to support the CAI OpEx business. • This role participates in Go-To-Market and Product Readiness meetings • consults on L&D recommendations and timelines • prepares their peers for upcoming changes. • The Curriculum Development and Instructional Senior Designer will have advanced proficiency in rapid instructional design tools and on-demand content development (software) and processes (theories and models), as well as adult learning theory. • They will also have experience writing learning objectives and assessments using multiple levels of Bloom’s Taxonomy and Kirkpatrick’s Model. • Build and maintain strong partnerships with the Operational Excellence team as well as other departments and levels to develop and provide technologically innovative, engaging, and instructionally sound learning deliverables. • Execute various industry standard design methodologies such as ADDIE, SAM, or Rapid content development (RCD) • Prepare clear learning objectives that reflect the required performance • Consult with SMEs and boundary partners to create instructor led, self study, and/or online instructional content that effectively engages the learner • Produce innovative training solutions with a view to continuous improvement • Partner with Manager and other Instructional Designers to develop instructional plan/design documents for review and approval • Manage and work on multiple complex projects concurrently. • Manage contract staff and Instructional Designers as needed. Mentor Instructional Designers as needed.

Role Description This role is responsible for overseeing the day-to-day management, productivity, and accountability of GIG workers while also serving as a trainer and operational lead within the buffer pool. The position ensures a clear understanding of weekly hours planned, timing of work, and output expectations, with direct oversight of release summaries and release production in relation to billed hours. In tandem, the role supports workforce flexibility, operational readiness, and training effectiveness by delivering hands-on development, structured onboarding, and practical skill-building aligned to real operational needs. Qualifications - Experience identifying training gaps, reinforcing applied learning, and building readiness beyond system-based training. - Supervisory experience in customs brokerage, trade operations, logistics, or a high-volume service environment is considered a strong asset. - Strong problem-solving and follow-up skills, with the ability to identify barriers impacting productivity and translate findings into practical actions. - Ability to work cross-functionally with operations leaders to support workload balancing, service levels, and regulatory readiness. Requirements - Required: Bachelor's Degree or equivalent in Business or Supply Chain Management. - Licensed Customs Broker and Certified Customs Specialist (CCS) designation strongly preferred. Benefits - Competitive compensation. - Comprehensive benefits. - Transparent pay philosophy aligned with market data and job-related factors. - Incentive opportunities and professional development.