Role Description At Gallagher, we’re looking for a Property and Casualty licensed Senior Client Service Manager to lead a large book of construction clients. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career. Here’s what you’ll do: - Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions. - Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage. - Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction. - Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies. - Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development. - Conduct regular audits to ensure compliance with regulations and maintain high service standards. - Oversee the accuracy and management of client and policy data using Gallagher’s systems. - Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. - Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. Qualifications - Bachelor's degree with a minimum of 5+ years of client service management experience OR High School degree/GED with a minimum of 10+ years of client service management experience. - An active Property and Casualty Producer’s License. - Proficiency with insurance document management software (EPIC) and Microsoft Office tools. - Strong technical insurance experience with middle-market, construction insurance solutions and maintaining clients and carrier relationships. - CRIS or CIC designations (preferred). - A desire to build relationships and deliver results. - Adaptability and resilience in managing shifting priorities. - A collaborative mindset to work with teams across Gallagher. Requirements - At least 1+ year of supervisory experience. - Willingness to maintain a Pacific Time Zone work schedule. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

• Own and manage key client accounts, ensuring strategic alignment, operational excellence, and successful program delivery. • Serve as the primary day-to-day client lead, building trusted relationships and proactively identifying opportunities for growth. • Drive project planning and execution including scope development, timelines, budgets, and resource allocation. • Lead client meetings, presentations, reporting, and post-program recaps with clear insights and recommendations. • Partner closely with Creative, Strategy, and Production teams to deliver integrated, high-quality work that meets or exceeds objectives. • Lead multiple concurrent client initiatives, balancing competing priorities while ensuring consistent quality, communication, and execution across all programs. • Oversee scope management and financial tracking to ensure programs are delivered on time and on budget. • Support Account Director in identifying account opportunities while proactively flagging risks, recommending solutions, and helping strengthen long-term client partnerships. • Anticipate risks and develop proactive solutions to maintain momentum and client confidence. • Act as a day-to-day leader for junior team members by sharing best practices, providing guidance, and helping elevate team performance across programs. • Contribute to business development efforts, including proposals, pitch support, and organic account expansion.

Role Description The Firm operates a globally distributed outsourcing function of approximately fourteen professionals, most of whom are qualified lawyers with LLM credentials in their respective jurisdictions. This team drafts and reviews non-disclosure agreements at scale in support of the Firm's private equity and equity-focused client base. The successful candidate will assume full ownership of the outsourcing team, materially improve its productivity through the application of artificial intelligence and redesigned workflows, and lead the expansion of the Firm's service offering beyond non-disclosure agreements into additional categories of contract work. This is a mandate to build a business unit, supported by an established team, a proven revenue base, and direct engagement with the Firm's leadership. - Team leadership: Lead and develop a globally distributed team of approximately fourteen lawyers and paralegals. Establish structured people management practices, including regular one-to-ones, clear feedback, professional development, and strategic alignment across the function. - AI-driven transformation: Redesign the drafting and review workflow for non-disclosure agreements, embedding artificial intelligence so that the team's expertise is directed toward higher-value work and throughput is faster. Define the operating model and lead its implementation. - Business expansion: Identify, scope, and launch additional contract review and drafting services capable of being delivered profitably at scale, growing the function from a single service line into a broader service offering. - Service delivery: Assume ownership of turnaround times, quality standards, and client-facing outcomes for the function. - Stakeholder partnership: Operate as a direct business partner to the Managing Partner, the Head of Firm Management, and revenue-generating partners of the Firm. Qualifications - A minimum of ten years' experience in legal practice, legal operations, or corporate and commercial legal services, with substantive depth in contract work. - Direct experience with non-disclosure agreements and United States commercial contracts is strongly preferred, ideally within a private equity or financial services context. - Availability to work in alignment with US Eastern business hours. - A demonstrable record of building or transforming a function from a manual state into a structured, metrics-driven operation, with the ability to speak to the candidate's own contribution rather than that of a broader team. - Genuine fluency in artificial intelligence. Candidates must be able to design and deploy AI-enabled workflows, not merely operate existing tools. - Experience leading distributed teams, with a demonstrated commitment to structured people management and professional development. Benefits - Commitment to fostering a diverse and inclusive environment where unique perspectives are valued. - Opportunity for every individual to thrive.

Role Description We are seeking a Remote Client Services professional to support vacation planning activities and assist clients with organizing their travel details. This role focuses on delivering strong customer service, gathering accurate trip information, and coordinating essential components of the planning process. The ideal candidate is organized, responsive, and comfortable working in a virtual environment. - Provide client support throughout the vacation planning process - Assist with researching destinations, accommodations, and activity options - Collect and organize required trip details and preferences - Prepare and update itinerary information and related documentation - Communicate clearly with clients to ensure all questions are answered - Maintain accurate client profiles and update internal systems as needed - Coordinate follow-ups and scheduling to ensure timely completion of planning tasks - Support the booking process by confirming details and providing administrative assistance - Perform general customer service and coordination duties as assigned Qualifications - Strong organizational skills and attention to detail - Clear written and verbal communication abilities - Ability to work remotely and manage time effectively - Comfortable using online platforms and digital tools - Previous customer service or administrative experience preferred - Dependable, professional, and proactive in following up with clients Requirements - 100% remote role - Flexible schedule - Training and ongoing support provided Benefits - $50,000 - $70,000 a year Company Description We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.