• Answer inbound calls, return missed calls, and assist new patient inquiries. • Schedule, confirm, and follow up on appointments. • Educate patients about services and next steps. • Manage medical records and support referrals. • Send invoice reminders and follow up on outstanding balances. • Assist with insurance eligibility verification and prior authorizations when needed.

• Own the Founder’s inbox, calendar, scheduling, and daily administrative priorities so important matters receive timely attention. • Support the Founder and Omnichannel Account Manager with accurate, organized operational and administrative work. • Coordinate multiple projects from assignment through completion, keeping owners, deadlines, and next steps visible. • Conduct market and competitor research and translate findings into clear, decision-ready reports. • Build, maintain, and analyze spreadsheets and reports using Excel and Google Sheets. • Follow up consistently with vendors, customers, and business partners until commitments and outstanding tasks are completed. • Draft professional emails, send timely responses, and manage follow-ups without requiring reminders. • Support pricing, product, launch, and operational initiatives with an understanding of margins, fulfillment, and commercial priorities. • Assist with operations across Amazon, Walmart, Target, Best Buy, Walgreens, TikTok Shop, and other retail or e-commerce channels. • Use Claude, ChatGPT, and similar AI tools to improve speed and quality while independently validating facts, calculations, and recommendations.

• Own the Founder’s inbox, calendar, scheduling, and daily administrative priorities so important matters receive timely attention. • Support the Founder and Omnichannel Account Manager with accurate, organized operational and administrative work. • Coordinate multiple projects from assignment through completion, keeping owners, deadlines, and next steps visible. • Conduct market and competitor research and translate findings into clear, decision-ready reports. • Build, maintain, and analyze spreadsheets and reports using Excel and Google Sheets. • Follow up consistently with vendors, customers, and business partners until commitments and outstanding tasks are completed. • Draft professional emails, send timely responses, and manage follow-ups without requiring reminders. • Support pricing, product, launch, and operational initiatives with an understanding of margins, fulfillment, and commercial priorities. • Assist with operations across Amazon, Walmart, Target, Best Buy, Walgreens, TikTok Shop, and other retail or e-commerce channels. • Use Claude, ChatGPT, and similar AI tools to improve speed and quality while independently validating facts, calculations, and recommendations.

• Build and update client websites in our custom CMS • Enter and format web copy without breaking layout • Add, remove, and rearrange site components (heroes, testimonials, forms, service blocks) • Handle image editing — cropping, resizing, compressing for web • Install tracking (GTM containers, GA4 codes) and do basic Search Console checks • Test links, forms, and buttons before and after publishing, across browsers and devices • Follow SOPs and know when to escalate versus fix independently