• Assist with developing, preparing, planning and execution of Patient Engagement activities • Identify opportunities and execute initiatives to enhance Patient Centricity and build a patient-centric culture across OARS and Clinical Development & Operations • Maintain and update Patient Engagement project management platforms to enable effective, timely and compliant PE across CD&O, as needed • Track Patient Advocacy Group funding and engagements to ensure regular and timely communications, timely membership renewals, tracking of upcoming collaborations/events/activities as well as ensuring timely accomplishment of deliverables. • Develop and manage new Patient Engagement Newsletter • Assist in identifying opportunities to establish trusted relationships in diverse and underrepresented patient communities to pave the way for enhanced engagement of diverse patient populations to advance scientific and clinical development programs and improve health equity. • Assisting with project management support for priority projects (eg: Framework project, Project 707) • Manage Insight Committee including but not limited to the contracting, facilitation and onboarding of new InSight Committee members • Support CTD & PE Ways of working (eg: reorganize CTD&PE Teams channel to improve accessibility and collaboration, Improve SharePoint layout and content to improve usability and awareness of team’s capabilities (in progress) • Updating PAL activity tracker • Supporting, leading and/or managing other key activities in support of the Clinical Trial Development & Patient Engagement Team, where needed

• Establish and maintain strong relationships with customer executive teams through quarterly business reviews and other relationship management strategies • Articulate the benefits of our products to a variety of stakeholders - this includes explaining the financial return-on-investment to hospital CFOs, as well as educating other hospital leaders on operational improvements that can’t always be quantified • Help refine our product vision and strategy by continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap • Ensure our newest product enhancements are adopted at your customer sites. Our product is growing rapidly and you will be responsible for providing your customer with the latest tools that we offer • Advise your customers on how to solve all operational challenges they face in their perioperative departments. Our customers rely on us to guide them using a combination of software solutions and best practices from our experience with leading health systems across the country • Build and run analytics to track customer operations and performance, helping them identify and resolve potential problems before they arise • Partner with our Account Managers to help them identify opportunities to grow our presence at the health systems that use our products • Work with marketing to produce case studies, customer videos, and presentations for industry events to highlight the results you’ve helped your customers achieve • Provide exceptional support to your customers, including training on new features and functionalities and addressing ad-hoc needs as they arise

• Support National and Regional strategic plans to achieve individual and team top-line sales targets. • Establish, develop and maintain key relationships with end-user partners through product and services solutions. • Develop, coach and mentor the team of Trade Specialists reporting directly to you to achieve KPI’s, deliverables and targets and on the process of End User development. • Complete effective "work withs" monthly at a minimum with the end goal of training, developing, and motivating the team to take market share. • Ensure team has appropriate product and sales skills training by working with the Regional Field Trainer and facilitating training on proper techniques for product demonstrations, product applications and all steps in the sales process. • Act as the local product line expert for all lines. • Act as a liaison between your team of Trade Specialists and other internal teams.

Role Description At Honor, we’re building the future of care for older adults—and as a Client Manager, you’ll be at the center of making that mission real. You’ll create seamless, high-quality experiences for clients and their families, balancing empathy, operational excellence, and trusted relationships across Honor’s network of partner agencies and Care Professionals (Care Pros). As a Client Manager, you’ll own a panel of clients and serve as their primary point of contact throughout their care journey. You’ll guide families through onboarding, support ongoing service needs, and ensure every client receives consistent, compassionate, and reliable care. This role requires balancing personalized service with the operational demands of a fast-paced, growing business—making thoughtful decisions that uphold Honor’s mission and elevate our care standards. This is a remote position, with several openings available to support our various markets. Our roles follow a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. schedule, either Eastern Time or Pacific Time. Flexibility to occasionally respond during evenings or weekends may be required. Qualifications - 3+ years of experience in a senior care or patient management, and customer service role. - A client-first mindset, with a deep commitment to quality care and customer satisfaction. - A strong sense of ownership and detail orientation, with a track record of managing complex processes. - Confidence in navigating escalations, solving problems creatively, and building trust with clients and partners. - Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment and make sound decisions under pressure. - Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus. - Flexibility to support clients and partners during evenings or weekends if work is not completed during business hours and support on two holidays per year. Requirements - Deliver Exceptional Service to Clients: - Guide clients and families through the full care journey, from onboarding to ongoing service. - Maintain regular contact with clients to manage scheduling, adapt care plans, and ensure a positive experience. - Build strong relationships with Care Pros, ensuring quality matches and consistent staffing. - Collaborate Across Honor to Ensure Seamless Operations: - Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates. - Manage escalations and complex care situations with professionalism, sensitivity, and clear communication. - Work cross-functionally to provide feedback to internal teams (e.g., Care Pro HR/admin, product, operations) to continuously improve processes. - Drive efficiency by balancing automation with personalized service, always keeping client experience at the center. - Manage Partner Relationships: - Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans. - Provide real-time updates and regular check-ins on client status, issues, and care plan changes. - Triage requests and set clear expectations to maintain trust and alignment with partners. Benefits - Base pay is just one part of our total rewards program. - Honor offers equity and 401K with up to a 4% match. - Medical, dental, and vision coverage including a zero-cost plan for employees. - Short Term Disability, Long Term Disability, and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. - A generous time off program, Employee Assistance Program. - Mental health benefits, wellness program, and discount program. Company Description Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.