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Technical Support Specialist
Location
Guatemala
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Technical Support Specialist
Allied Global
• Assist with product demos and help move prospects through the sales process. • Provide technical support. • Be available to respond to inbound interest generated by marketing campaigns. • Conduct or assist with customer and prospect demos. • Ask discovery questions to understand customer needs and business processes. • Troubleshoot customer questions related to POS usage, workflows, basic setup, and common operational issues. • Explain product features in a clear, friendly, and practical way. • Document common customer questions, demo feedback, and support scenarios. • Help ensure each customer interaction is handled by someone knowledgeable, personable, and solution-oriented.
Job Requirements
- Advanced English level: C1+ required.
- Previous experience as a scheduler, appointment setter, call center agent, sales development representative, or customer service representative.
- Strong phone presence and ability to create rapport quickly.
- Friendly, confident, energetic, and personable.
- Organized and disciplined with CRM notes and follow-up tracking.
- Comfortable speaking with business owners, store managers, and decision-makers.
- Able to handle objections professionally.
- Coachable and able to adapt based on campaign feedback.
- Experience with warm leads or existing customer campaigns.
- Experience in merchant services, payments, POS, retail, SaaS, or B2B appointment setting.
- Familiarity with CRM and dialer tools.
- Experience performing warm transfers to sales or specialist teams.
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