Role Description The Customer Support Associate manages all issues presented by our stores and corporate offices, to maintain positive customer relationships within our organization. They interact directly with callers to listen to concerns, provide troubleshooting, and resolve issues. A proactive Customer Support Associate will anticipate callers’ questions and familiarize themselves with our applications, products, and services to provide the best troubleshooting for resolution. Qualifications - Basic to intermediate technical knowledge. - Basic to intermediate troubleshooting skills. - Excellent communication and customer service skills. - Intermediate call center skills. - Familiarity with customer-relationship management (CRM) software programs (ServiceNow). - Strong command of written and verbal English. - Excellent organizational and multitasking skills. - Ability to maintain a calm and polite manner in stressful situations. - Ability to work morning, afternoon, night, and weekend shifts. Requirements - 2 years of customer service in a call center environment preferred, 1 year required. - High School Diploma required. - College degree in Information Technology or Technical college degree preferred. Benefits - Paid time off, including vacation days, sick days, and holidays. - Medical, dental and vision insurance. - 401(k) plan with contribution matching. - Sundays off. - Employee assistance program. - Employee purchase program with exclusive discounts. - Physical and financial well-being programs. - Tuition reimbursement. - Employee Business Resource Groups. - Life and disability insurance. - Paid paternal leave. - Pay on Demand.