Making Numbers Make Sense
Field Services Accounts Manager
Location
Alabama
Posted
1 day ago
Salary
$90K - $115K / year
Seniority
Senior
Job Description
Field Services Accounts Manager
MDD Forensic Accountants
• Serve as the primary relationship manager for assigned carrier accounts, ensuring service delivery aligns with client expectations, account instructions, and performance standards • Build and maintain strong working relationships with carrier partners, internal operations leaders, recruiting teams, field leadership, and independent adjusters • Oversee the operational performance of the 1099 independent adjuster network supporting assigned accounts, including readiness, deployment alignment, service quality, responsiveness, and compliance with program expectations • Partner with recruiting, onboarding, licensing, credentialing, and operations teams to ensure independent adjusters are properly vetted, aligned, and assignment-ready • Monitor key service indicators such as cycle time, file quality, responsiveness, coverage of territories, deployment effectiveness, and client satisfaction • Identify service gaps, performance issues, or capacity concerns and implement corrective actions, escalation plans, or staffing recommendations as needed • Support account growth and retention by ensuring consistent execution, proactive communication, and strong service recovery when issues arise • Coordinate with internal stakeholders to align 1099 deployment strategy with carrier needs, catastrophe demand, specialty lines, and regional claim volume • Review trends across assigned accounts and independent adjuster performance to recommend process improvements, network enhancements, and operational efficiencies • Assist in establishing and maintaining service standards, operating procedures, and communication protocols for carrier accounts and contractor-supported claim activity • Support reporting, business reviews, and performance updates for internal leadership and carrier clients • Promote adherence to applicable licensing, documentation, confidentiality, compliance, and contractual requirements across the independent adjuster network • Act as an escalation point for service concerns, contractor performance matters, or account-level operational issues • Contribute to strategic planning around account expansion, field resources, contractor coverage, and service model optimization
Job Requirements
- 5+ years of relevant experience in claims, account management, field operations, client services, vendor management, or independent adjuster program oversight
- Experience supporting or managing carrier accounts within insurance, claims administration, TPA, IA firm, or related environments
- Experience working with independent contractor / 1099 adjuster models, field resources, or distributed claims support teams
- Strong understanding of claims operations, service delivery metrics, and account management principles
- Ability to travel occasionally based on client, operational, or business needs
- Experience in property, casualty, transportation, CAT, or specialty claims environments
- Multi-state adjuster licensing knowledge or familiarity with adjuster credentialing requirements
Benefits
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
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