• Perform a variety of administrative services within the Collections Department • Become familiar with a variety of company processes including pieces of first- and third-party collections • Work closely with and take direction from Collections Management • Prepare pay-off letters for banks and title companies • Send Itemized Statements to debtors • Assist Third Party Account Managers with administrative tasks • Perform other duties as assigned • Provide input for errors and irregularities • Be trained on collections software and vendor systems

Role Description The Vocational Support Coordinator is responsible for providing customer service to all customers who inquire about the various services at the One Stop Center, reviews the center’s upload report to see which customers have uploaded documents to determine eligibility for WIOA funded services, and provides follow up services to customers that have successfully or unsuccessfully completed training programs to ensure they are employed in a training related industry. This is a remote role. Essential Functions & Responsibilities: - Answer phone calls and emails from clients, providers, and partner agencies - Direct customers to designated employment websites to submit documentation for eligibility - Contact customers who have inquired about services but have not submitted documents - Support customers with completing and uploading documents to the WorkSource Georgia Portal either virtually or in the center - Create applications in the system for all customers - For eligible customers, invite customers to the regional Starting Your WIOA Program Session - Enter Case Notes in a timely manner for engagements with customers in the WorkSource Georgia Portal - Report, track and enter client activities on required WIOA forms on the Georgia Workforce System and other approved ARWDB/ARC approved client tracking systems (includes completing client case notes and documentation of services provided) - Knowledgeable in use of all resources available for clients, including services available through DFCS, HUD, and employment resources on-site and throughout the community - Provide post-employment follow up services as required - Attend continuous trainings, conferences etc. - Additional duties as assigned Qualifications - Effective verbal, written, and interpersonal communication skills - Good organization and time management skills, with the ability to handle multiple concurring responsibilities - Detail oriented - Proficiency with Microsoft Office applications Requirements - High school diploma or equivalent preferred Pay Range CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $16.74 - $26.92 per hour Benefits A comprehensive benefits package is available for full-time regular employees and includes: - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

• Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries. • Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged. • Assist clients in navigating their cases by providing updates and information about the legal process. • Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary. • Support administrative tasks as needed, including data entry, managing schedules, and organizing client files.

Role Description Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects. At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. You will report to a Support Manager. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. - Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences. - Become Smartsheet Product Certified and work with customers through a variety of channels including email, phone, and chat. - Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance. - Become an expert in a specific product area. - Contribute to team projects. - Give and receive thoughtful feedback on team processes and leadership. - Manage other responsibilities as assigned. Qualifications - Excellent written, verbal and interpersonal communication skills. - 1+ years of Technical or Customer support experience, or equivalent. - Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource. - Working knowledge of assigned feature a plus. - Flexibility in your working hours as this position will require work outside of standard business hours. Benefits - Fully paid Health & Life insurance for full-time employees and family members. - Monthly stipend to support your work and productivity. - 12 days paid Vacation + Flexible Time Away Program. - 20 weeks fully paid Maternity Leave. - 12 weeks fully paid Paternity/Adoption Leave. - Personal paid Volunteer Day to support our community. - Opportunities for professional growth and development including access to LinkedIn Learning online courses. - Company Funded Perks including a counseling membership and your own personal Smartsheet account. - Teleworking options from any registered location in Costa Rica (role specific).