About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Singapore About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Pre-Sales Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion. Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Key Responsibilities - Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio (Security, Networking and Developer Platforms). - Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. - Strategic Alignment: Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer's evolving business goals and our product roadmap. - Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. - AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory. Minimum Qualifications - Experience: 3 to 5 years of experience in a customer-facing technical Pre-Sales role, such as Solutions Engineering, Customer Engineering, Sales Engineering - Technical Acumen: Broad technical expertise spanning web application security, networking, (routing, DNS, DDoS mitigation), SASE, cloud infrastructure, and enterprise architecture. - Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. - Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. - Language Skills: This role requires frequent travel to Indonesia and work directly with clients communicate in Bahasa Indonesia. Fluency in Bahasa Indonesia is preferred. Strongly Preferred Qualifications (The "Good-to-Haves") - Cloudflare Developer Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway. - Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures. - Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions. Compensation This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

• You will obsess over enabling our customers to create solutions working backwards from our customers’ business challenges. • You will define technical solution strategies that fit their strategic objectives using NiCE’s Customer Service Automation portfolio focused on AI Driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions. • You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking solutions. • You should have a multi-faceted background to succeed in this position including an understanding of the CCaaS space emphasizing our analytic and digital self-service solutions powered by AI. • This is a technical sales position and requires a solid technical background of omnichannel virtual agents, customer & agent self-service solutions, analytics, and web programming skills. • As part of this role, you’ll be one of the Digital & Analytics domain experts at NiCE. Your job will be to become a trusted advisor to both business leaders and IT executives. • Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NiCE customers. • You will help support our Sales team by utilizing your deep product knowledge and technical expertise to demonstrate how companies can use and deploy our customer service automation solutions, realize business value, and deliver exceptional results.

• Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE. • Design and propose suitable technical solutions aligned with customer needs. • Prepare technical proposals, solution architectures, and statements of work. • Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions. • Respond to RFPs, RFIs, and RFQs with technical and functional inputs. • Assist in effort estimation, BOM preparation, and solution sizing. • Participate in customer meetings, workshops, and discovery sessions. • Explain technical concepts clearly to both technical and non-technical stakeholders. • Build trusted relationships with customers, partners, and internal teams. • Address customer technical concerns and provide recommendations. • Prepare high-level and low-level solution designs when required. • Create architecture diagrams, implementation approaches, and integration workflows. • Ensure proposed solutions follow best practices, scalability, security, and compliance standards. • Coordinate with engineering, delivery, product, and support teams. • Work closely with project managers and solution architects during transition to delivery. • Support continuous improvement of presales assets, templates, and demo environments. • Stay updated on industry trends, competitor solutions, and emerging technologies. • Maintain strong understanding of company products, services, and capabilities.

Role Description - Technical Presales Support - Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE. - Design and propose suitable technical solutions aligned with customer needs. - Prepare technical proposals, solution architectures, and statements of work. - Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions. - Respond to RFPs, RFIs, and RFQs with technical and functional inputs. - Assist in effort estimation, BOM preparation, and solution sizing. - Customer Engagement - Participate in customer meetings, workshops, and discovery sessions. - Explain technical concepts clearly to both technical and non-technical stakeholders. - Build trusted relationships with customers, partners, and internal teams. - Address customer technical concerns and provide recommendations. - Solution Design & Documentation - Prepare high-level and low-level solution designs when required. - Create architecture diagrams, implementation approaches, and integration workflows. - Ensure proposed solutions follow best practices, scalability, security, and compliance standards. - Collaboration - Coordinate with engineering, delivery, product, and support teams. - Work closely with project managers and solution architects during transition to delivery. - Support continuous improvement of presales assets, templates, and demo environments. - Market & Product Knowledge - Stay updated on industry trends, competitor solutions, and emerging technologies. - Maintain strong understanding of company products, services, and capabilities. Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. - 3–6 years of experience in presales, solution engineering, systems engineering, or technical consulting. - Experience in preparing technical proposals and responding to RFPs. - Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures. - Excellent communication and presentation skills. - Ability to work in a fast-paced, customer-facing environment. Requirements - Experience with cloud platforms such as Azure, AWS, or Google Cloud. - Knowledge of APIs, integrations, databases, and enterprise applications. - Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus. - Experience with diagramming and documentation tools (Visio, Draw.io, etc.). - Relevant technical certifications are advantageous. Soft Skills - Strong analytical and problem-solving abilities. - Customer-oriented mindset. - Strong teamwork and collaboration skills. - Ability to manage multiple opportunities simultaneously. - Good negotiation and stakeholder management skills. KPIs / Success Metrics - Quality and timeliness of technical proposals. - Win rate contribution. - Customer satisfaction during presales engagements. - Accuracy of solution sizing and estimations. - Number of successful demos and POCs delivered.