• You will obsess over enabling our customers to create solutions working backwards from our customers’ business challenges. • You will define technical solution strategies that fit their strategic objectives using NiCE’s Customer Service Automation portfolio focused on AI Driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions. • You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking solutions. • You should have a multi-faceted background to succeed in this position including an understanding of the CCaaS space emphasizing our analytic and digital self-service solutions powered by AI. • This is a technical sales position and requires a solid technical background of omnichannel virtual agents, customer & agent self-service solutions, analytics, and web programming skills. • As part of this role, you’ll be one of the Digital & Analytics domain experts at NiCE. Your job will be to become a trusted advisor to both business leaders and IT executives. • Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NiCE customers. • You will help support our Sales team by utilizing your deep product knowledge and technical expertise to demonstrate how companies can use and deploy our customer service automation solutions, realize business value, and deliver exceptional results.

• Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE. • Design and propose suitable technical solutions aligned with customer needs. • Prepare technical proposals, solution architectures, and statements of work. • Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions. • Respond to RFPs, RFIs, and RFQs with technical and functional inputs. • Assist in effort estimation, BOM preparation, and solution sizing. • Participate in customer meetings, workshops, and discovery sessions. • Explain technical concepts clearly to both technical and non-technical stakeholders. • Build trusted relationships with customers, partners, and internal teams. • Address customer technical concerns and provide recommendations. • Prepare high-level and low-level solution designs when required. • Create architecture diagrams, implementation approaches, and integration workflows. • Ensure proposed solutions follow best practices, scalability, security, and compliance standards. • Coordinate with engineering, delivery, product, and support teams. • Work closely with project managers and solution architects during transition to delivery. • Support continuous improvement of presales assets, templates, and demo environments. • Stay updated on industry trends, competitor solutions, and emerging technologies. • Maintain strong understanding of company products, services, and capabilities.

Role Description - Technical Presales Support - Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE. - Design and propose suitable technical solutions aligned with customer needs. - Prepare technical proposals, solution architectures, and statements of work. - Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions. - Respond to RFPs, RFIs, and RFQs with technical and functional inputs. - Assist in effort estimation, BOM preparation, and solution sizing. - Customer Engagement - Participate in customer meetings, workshops, and discovery sessions. - Explain technical concepts clearly to both technical and non-technical stakeholders. - Build trusted relationships with customers, partners, and internal teams. - Address customer technical concerns and provide recommendations. - Solution Design & Documentation - Prepare high-level and low-level solution designs when required. - Create architecture diagrams, implementation approaches, and integration workflows. - Ensure proposed solutions follow best practices, scalability, security, and compliance standards. - Collaboration - Coordinate with engineering, delivery, product, and support teams. - Work closely with project managers and solution architects during transition to delivery. - Support continuous improvement of presales assets, templates, and demo environments. - Market & Product Knowledge - Stay updated on industry trends, competitor solutions, and emerging technologies. - Maintain strong understanding of company products, services, and capabilities. Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. - 3–6 years of experience in presales, solution engineering, systems engineering, or technical consulting. - Experience in preparing technical proposals and responding to RFPs. - Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures. - Excellent communication and presentation skills. - Ability to work in a fast-paced, customer-facing environment. Requirements - Experience with cloud platforms such as Azure, AWS, or Google Cloud. - Knowledge of APIs, integrations, databases, and enterprise applications. - Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus. - Experience with diagramming and documentation tools (Visio, Draw.io, etc.). - Relevant technical certifications are advantageous. Soft Skills - Strong analytical and problem-solving abilities. - Customer-oriented mindset. - Strong teamwork and collaboration skills. - Ability to manage multiple opportunities simultaneously. - Good negotiation and stakeholder management skills. KPIs / Success Metrics - Quality and timeliness of technical proposals. - Win rate contribution. - Customer satisfaction during presales engagements. - Accuracy of solution sizing and estimations. - Number of successful demos and POCs delivered.

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure. Here's a closer look at this key role: Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements. Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals. Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines. Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform. Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE. Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support. Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills. Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases. Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions. What You'll Need: - 3-8+ years experience required in a similar technical role - Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing - Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations. - Virtualization (VMWare, Hyper-V, Xen Server, etc…) - Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…) - LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…) - WMI, PerfMon, JDBC, SNMP, SMTP, JMX - Webservers (IIS, Apache, Tomcat, etc…) - Active Directory - Database (SQL, MySQL, Postgress, etc…) - Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...) - Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions. - Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts. - Willingness to travel to deliver onsite training/evangelism Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 17/08/26 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Work Authorization: At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis. We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer. #LI-SS1 #LI-Hybrid LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is: $136,000—$190,000 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.