Role Description BoulderCentre for Orthopedics & Spine is seeking a friendly, organized, and customer-focused Appointment Scheduler to join our team. The Call Center Representative is often the first point of contact for patients. This role includes: - Answering calls and directing incoming inquiries using a multi-line phone system. - Scheduling new patient, follow-up, same-day, and urgent appointments according to established protocols. - Registering new patients and accurately entering demographic and insurance information into the electronic medical record (EMR). - Verifying insurance eligibility and assisting patients with appointment-related questions. - Promoting and supporting patient pre-check-in workflows. - Maintaining accurate provider schedules and updating cancellations, additions, and schedule changes promptly. - Communicating effectively with providers and clinical staff regarding scheduling concerns or patient needs. - Delivering exceptional customer service while maintaining professionalism and empathy. - Meeting departmental performance expectations, including call answer rates, scheduling accuracy, and response times. - Following HIPAA guidelines and maintaining patient confidentiality at all times. - Assisting at the front desk when needed to support clinic operations. - Performing other duties as assigned. Qualifications - High school diploma or equivalent required; associate degree preferred. - Minimum one year of appointment scheduling, medical reception, call center, or customer service experience required. - Previous experience in a medical office or healthcare setting preferred. - Experience working with EMR systems and insurance verification preferred. - Understanding of HIPAA regulations and patient confidentiality requirements. - Knowledge of medical insurance plans and eligibility verification processes. - Familiarity with medical terminology and scheduling procedures. - Strong verbal and written communication skills. - Excellent customer service and conflict-resolution abilities. - Ability to remain calm and professional when assisting patients with urgent needs. - Strong attention to detail and organizational skills. - Proficiency in Microsoft Office and healthcare scheduling software. - Ability to work independently and as part of a team in a fast-paced environment. Requirements - Full-Time | Remote | Hourly - Compensation: $19.00–$26.00 per hour, commensurate with experience - Bonus Eligibility: No Benefits - Basic Life and AD&D Insurance (Guardian) - 16 days of PTO annually - 7–7.5 paid holidays annually - Employee Assistance Program (EAP) - 401(k) Safe Harbor Contribution - Medical Insurance - Dental Insurance - Vision Insurance - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Short-Term Disability - Voluntary Life and AD&D Insurance - Identity Theft Protection - Legal Coverage - Optional Protection Benefits, including: Accident Insurance, Hospital Indemnity Insurance, Cancer Care Insurance, Critical Illness Insurance - 401(k)

Role Description Saratoga Medical has an exciting opportunity for a Remote, Call Center / Workforce Staffing Modeling SME. This is a great full-time opportunity, 40 hours work week schedule, Monday to Friday, excluding Federal holidays. Qualifications - Demonstrated experience developing staffing and workforce models for call or contact centers with approximately 50 or more agent FTEs. - Working knowledge of queuing theory, including Erlang C or equivalent workforce staffing methodologies. - Experience supporting government or healthcare contact center environments preferred. - Familiarity with government service contract labor pricing structures and how staffing models integrate with labor pricing. - Strong Microsoft Excel and analytical modeling skills; experience with workforce management platforms such as NICE, Verint, Genesys, or Aspect is a plus. - Ability to interpret formal government requirements documents and extract quantifiable staffing requirements. - Prior experience supporting government proposal cost volumes or Basis of Estimate (BOE) development. Benefits - Competitive rate - Paid time off - Benefit options Company Description Saratoga Medical Center, Inc. is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotion, transfer, discharge, compensation or any other term or condition of employment on the basis of race, religion, color, age (over age 39), sex, national origin, or on the basis of disability if the employee can perform the essential functions of the job, with a reasonable accommodation if necessary.

Role Description This position is responsible for leading the day-to-day work and performance of the Service Center team to ensure that the goals and standards of the AF Group are being met. This position is accountable for and committed to promoting exceptional customer service and enhancing the customer experience. Facilitate the development of cross-functional work teams within the department. Participate in ongoing development of new processes and technologies. - Supervises a team of representatives that answers customer inquiries, data entries into computer systems, and processes policies for the company. - Oversee daily workflows to ensure established Service Level Agreements (SLAs) are met. - Serve as coach to the teams, removing operational blocks as needed. - Ensure that team meetings are routinely scheduled to discuss performance results, operational issues, and provide all team members the opportunity to explore alternative approaches to meet and/or exceed the current performance levels. - Provide opportunities for and encourage professional growth of individual team members. - Effectively develop, prioritize and implement project plans as assigned by management. - Represent team(s) and Service Center in various meetings and committees. - Manage company assets as dictated by upper management and company policy. - Prepare reports as necessary. - Serve as team motivator, facilitator and also as a functioning team member to retain technical knowledge. - Gain knowledge of other functional areas within AF Group to better assess the impacts of the operational functions. - Maintain confidentiality of information processed, as appropriate. - Other duties as assigned. - Responsibility for balancing workload to optimize the effectiveness of the department. Qualifications - Associate’s degree in business or related field. - Combinations of relevant education and experience may be considered in lieu of a degree. - Progress towards or completion of a bachelor degree in insurance, business or related field highly preferred. - With proper education credentials, three years relevant operational service and/or customer service experience which provides the necessary skills, knowledge, and abilities. - One year experience in a leadership capacity, leading projects or teams, or supervision. Strong working knowledge of Service Center structure required. - Ability to establish, develop and maintain interpersonal relationships with customers and co-workers. - Must demonstrate leadership ability and team building skills to effectively supervise staff and interact with all levels of management. - Ability to work with and empower others on a collaborative basis to ensure success of team(s). - Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques. - Ability to establish workflows, manage multiple projects, and meet necessary deadlines. - Must have excellent listening and organizational skills. - Ability to prepare reports and business correspondence. - Ability to comprehend the consequences of various problem situations and address them, or refer them for appropriate decision-making. - Ability and proficiency in the use of computers and company standard software. - Ability to maintain confidentiality. Working Conditions - Work is performed in an office setting with no unusual hazards. - Minimal travel. Pay Range “Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $64,300 and $107,650.”

Role Description A Patient Access Representative has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls. This role requires a high level of comfort with Electronic Medical Records. - Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation. - Responsible for collecting existing and new patient insurance information for insurance verification purposes. - Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data. - Take or respond to telephone calls promptly to establish or confirm appointments. - Utilize appropriate schedule codes for scheduling office and hospital-based medical procedures, for patients with appropriate provider and time/location slot. - Provide support to other members of the department as needed. - Demonstrate compassion and understanding for the patient and caring parties. - Display patience in understanding and satisfying patient's requests. - Maintain an adequate level of productivity as defined with the Call Center Supervisor. - Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription, and other medical services and programs within the Complete Health family of Primary Care practices. - Accurately registering new patients to include all demographics and insurance information. - Written communication in the EMR with individual providers and staff relative to patient calls. - Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and obtain other beneficial information from patients. - Ability to handle a 3-way call with patient & insurance company to change Primary Care Provider, when necessary. - Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions). - Following all privacy guidelines as set forth in HIPAA. - Ongoing personal/professional development through training. - Commitment to putting our patients first - always. Qualifications - Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience. - Must demonstrate consistent professional conduct and meticulous attention to detail. - Must possess excellent verbal and written communication skills. - Must have interpersonal skills with patients, staff, and other healthcare professionals. - Critical thinking skills and a positive attitude essential. - Familiarity with EMR system preferred; specifically, Athena EMR experience will be helpful. - A consistent work history with the desire to build a long-term career is mandatory. Requirements - The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. - Pushing and pulling are occasionally required. - Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job. Disclaimer The above statements are intended to describe the general nature and level of work being performed by the Patient Access Representative. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Patient Access Representative may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision.