• Compile and manage data from surveys conducted on the internal portal, importing data into the internal database in Power BI to keep daily and monthly reports up to date and to support the start of presentations related to this topic. • Knowledge of Microsoft 365 (Office), Power BI and other tools that contribute to report generation and support decision-making for the area. • Analyze data together with each dealership considering all off‑road vehicle brands, and communicate with dealerships to indicate the start and end of data collection as well as reminders prior to closure. • Process/clean the compiled data for publication in Power BI, and share this working dataset with other internal areas to ensure feedback is provided to each customer awaiting resolution of their after‑sales issue. • Ensure that the information presented in weekly technical meetings (data collection, management and alerts for stationary vehicles) is consistent and can contribute to increased customer satisfaction in after‑sales. • Manage and categorize indicators such as VOR, NPS and warranty claim transmission time, and send a monthly report to the dealership network. • Support the development of new methodologies together with partner areas by analyzing feasibility, reviewing action history, preparing improvement plans, executing and measuring results. • Identify and organize "Lost" and "Recovered" opportunities, and monitor closed and active campaigns, supporting the field team with updated information via monthly reports. • Maintain good working relationships with the company’s main partner areas as well as with the dealership network.

Role Description We are hiring a Service Desk Analyst. Here are a few things that you'll be doing: - Be the first line of defence for IT issues, managing our service desk like a pro - Set up and manage user accounts, laptops, and printers - Administer DNS using GoDaddy and manage Zendesk campaigns - Support our remote teams with meeting room technology - Troubleshoot Dynamics 365 and assist with various IT projects - Learn and master our in-house developed platform Qualifications - Some experience as a 1st/2nd line IT Support Analyst - Expertise in Windows 10/11, Microsoft 365, and Dynamics 365 - Knowledge of Microsoft Endpoint Manager (Intune), Active Directory, and Azure AD - Experience with Apple Remote Desktop, JAMF, and Zendesk administration - Excellent problem-solving skills and the ability to document your work clearly - Strong communication skills, including working with non-native English speakers - A proactive mindset and the ability to identify root causes and propose solutions - Recent graduates with relevant skills and certifications are encouraged to apply! - Microsoft and Apple certifications (desirable) - Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900) (desirable) Benefits - Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Weekly webinars to support your development through our People Academy - Annual TLC Wellness Week and programmes throughout the year - TLC Culture Club - including seasonal social events, tasty lunches & more - TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave - TLC Rise - supporting and empowering women into leadership roles - 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits - TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

Role Description The employee will serve as the Program Analyst, located in the Data and Information Department Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. - Serves as business intelligence (BI) and data mining analyst, performs analysis to support data warehouse development, deploys BI and reporting tools, and delivers self-service reporting and analytic solutions. - Prepares quantitative and qualitative analyses and research studies to include a wide array of benefits and health care-related issues. - Plans the assembly and presentation of findings from assigned studies in graphic, chart, and narrative form, applying appropriate statistical and analytical techniques. - Prepares reports and maintains records as requested, and participates in the coordination, preparation, presentation, and communication of work-related information to the supervisor and appropriate stakeholders. - Coordinates data from different databases in preparation for integrated analysis and interpretation of highly specialized data. - Develops procedures and recommends quality improvements in data collection and statistical information systems. - Develops computer-programming applications to automate routine data query and extraction. - Provides data processing support for VA surveys, program evaluation, and special studies. - Participates in special studies and fact-finding activities to develop required data and information for reporting purposes and prepares administrative reports. - Develops recommendations for corrective actions and methods to achieve efficient and effective operations. - Maintains accuracy and data integrity of databases, spreadsheets, and data warehouses. - Defines stakeholder and oversight audit requirements, prepares for, and maintains document and report readiness. - Utilizes various software packages, to include Microsoft Word, Access, Excel, PowerPoint, Minitab, SQL, and Visual Basic, to prepare special reports, forms, and correspondence necessary to support VCL functions. - Provides consultation on statistical analysis applications. - Uses large, highly specialized databases to recover statistical information needed for studies and reports. - Collects, organizes, analyzes, and interprets highly specialized Veteran data from large databases. - Performs other duties as assigned. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/21/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. - Selective Placement Factors (SPF) are a prerequisite to an appointment and represent minimum requirements for the position. - The Selective Placement Factor for this position is: - Utilizes data mining techniques, business intelligence tools, Power BI, SharePoint, Macros - Advance knowledge of statistical methods and experience applying analytical techniques to solve complex business or operational problems. Requirements - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. - Examples of specialized experience would typically include, but are not limited to: - Knowledge of management principles, practices, and processes in order to design, develop, produce, analyze, and distribute program and project data. - Knowledge and skill in utilizing structured query language (SQL) and reporting techniques. - Skill in preparing briefing charts, fact sheets, and staff reports complete with findings, analyses, recommendations, and other correspondence as needed. - Ability to review and analyze data/reports from various automated systems and other sources to track trends, effectiveness, and needed improvements. - Knowledge and skill in using data mining techniques, data warehouse, business intelligence tools, Power BI, and other applications to prepare project management reports and dashboards. Benefits - Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs. - Compressed/Flexible: Authorized - Remote: This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.

Role Description A Deal Desk Analyst is responsible for providing analysis and support to the sales team in the form of pricing, discounts, contract terms, and product availability. - Understand the sales process and develop deal structures to address HRC customers’ objectives - Identify and manage escalations and internal objections related to pricing and other commercial terms - Communicating ASC 605/ ASC606 governance rules and processes - Optimize deal-making processes and knowledge management - Be a business advisor to support and create a win-win transaction for the company and the customer in guidance with the pre-defined Governance Policies - Consulting mindset approach when interacting with stakeholders and the sales organization - Creation and distribution of standard and Non-Standard Enterprise License Agreement contract - Building simple financial models and performing financial and data analytics to understand deal economics internal KPI performance Qualifications - Any graduate or postgraduate with 2-3 years of work experience in Deal Desk - The ideal candidate will be a self-starter who can work cross functionally and build strong working relationships with internal departments (Sales, Sales Ops, Finance) - Problem solving ability and attention to details are essential - Basic Legal Governance, Risk Management, and Compliance (LGRC) knowledge - Excellent skills in oral and written communication documenting business justifications - Excellent responsiveness to internal and external stakeholders