Grupo DPaschoal

• Compile and manage data from surveys conducted on the internal portal, importing data into the internal database in Power BI to keep daily and monthly reports up to date and to support the start of presentations related to this topic. • Knowledge of Microsoft 365 (Office), Power BI and other tools that contribute to report generation and support decision-making for the area. • Analyze data together with each dealership considering all off‑road vehicle brands, and communicate with dealerships to indicate the start and end of data collection as well as reminders prior to closure. • Process/clean the compiled data for publication in Power BI, and share this working dataset with other internal areas to ensure feedback is provided to each customer awaiting resolution of their after‑sales issue. • Ensure that the information presented in weekly technical meetings (data collection, management and alerts for stationary vehicles) is consistent and can contribute to increased customer satisfaction in after‑sales. • Manage and categorize indicators such as VOR, NPS and warranty claim transmission time, and send a monthly report to the dealership network. • Support the development of new methodologies together with partner areas by analyzing feasibility, reviewing action history, preparing improvement plans, executing and measuring results. • Identify and organize "Lost" and "Recovered" opportunities, and monitor closed and active campaigns, supporting the field team with updated information via monthly reports. • Maintain good working relationships with the company’s main partner areas as well as with the dealership network.