Requisition Number: 2364588 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Challenge can often be it's own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast paced career? At UnitedHealthcare, part of the UnitedHealth Group family of businesses, you can have all of the above, everyday. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. As a Senior Customer Service Advocate, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career. Primary Responsibilities: - Serve as a resource or Subject Matter Expert for team members or internal customers - Handle escalated calls, resolving more complex customer issues - Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner - Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider - Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance - Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions. Required Qualifications: - High school diploma, GED or equivalent years of work experience - 1+ years of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems - Extensive work experience within own function - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner - Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon - Proficient conflict management skills including the ability to resolve stressful situations Preferred Qualifications: - Health care experience - Knowledge of billing/finance and eligibility processes, practices and concepts At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

• Lead execution of prioritized account strategies through coaching, inspection, and development of a team of Associate Directors • Partner with key customer stakeholders to accelerate implementation readiness, optimize operational processes • Prioritize and customize regional investments/resources (People and Implementation Solutions) • Deliver and adapt execution plans to achieve post prescribing performance goals and objectives • Establish and lead cohesive and comprehensive Patient Access and Affordability Strategy • Develop executive customer relationships that advance implementation readiness and strategic account objectives • Recruit, hire and develop a high performing team of ADFRs. • Build team capability for current and future needs

• Lead the operational strategy and execution of Medical Affairs activities with strong business acumen. • Ensure that strategy is translated into coordinated, high-impact execution across cross-functional stakeholders. • Partner closely across internal teams and external stakeholders to ensure compliant, efficient, and scalable solutions that support medical strategy, launch readiness, and scientific exchange. • Translate Medical Affairs strategy into aligned goals and cross-functional plans spanning scientific engagement, communications, evidence generation, and launch readiness. • Enable alignment between US and Global strategies and drive clarity on priorities and execution. • Serve as trusted advisor to Medical Affairs Leadership by synthesizing complex clinical, scientific, and market insights into actional recommendations.

• Lead and manage buy-side and sell-side accounting and financial due diligence engagements • Develop relationships with clients and engage in effective interactions with target company executives • Perform quality of earnings and working capital analyses • Identify and evaluate matters that potentially impact enterprise value and the purchase or sales price • Identify and evaluate financial and operational trends of target companies • Communicate effectively, both verbal and written, our due diligence findings • Supervise multiple professionals and prioritize tasks, serving as a hands-on lead for engagements from inception to completion • Participate in performance reviews and new business development activities