• Requirements gathering and Business logic: You work with design, engineering, clinical, and operations stakeholders to gather requirements and business logic before work begins. In the world of AI coding, you will ensure we have strong documentation of these inputs. You define alongside design what “done” looks like for every feature, set clear acceptance criteria, document edge cases, and get sign-off from the right people. Nothing moves to build without it. • Technical and operational documentation: You write and maintain the documentation that keeps teams aligned. That includes feature specs, process documentation for clinical and ops rollouts, and reference materials for training. You own the documentation lifecycle, not just the first draft. • Launch management: You drive feature launches from testing through release. You coordinate across design, engineering, clinical operations, and training to make sure each launch has clear owners, timelines, and acceptance criteria. You work directly with trainers to ensure clinical and ops staff are prepared before anything goes live. • Measuring post-launch impact and internal user feedback: You own the systems that measure how features perform after they go live. You manage post-launch A/B testing and performance tracking across clinicians, operations staff, and patients. You collect and synthesize internal feedback to identify where the product is meeting goals and where it is falling short, ensuring that data-driven insights directly inform the next iteration of the roadmap. • Decision tracking and roadmap orchestration: You capture what was decided, by whom, and why. You translate those decisions into tickets with clear requirements and acceptance criteria. You track requirements across the full lifecycle, including the ones that surface mid-sprint , and you flag gaps before they create problems downstream. • AI-powered execution: You use AI tools daily to accelerate your own work, writing requirements documentation, synthesizing meeting notes, surfacing action items, drafting release notes, and automating your work. You are not waiting for someone to build a system around you. You build it yourself using the tools available.

• Requirements gathering and Business logic: You work with design, engineering, clinical, and operations stakeholders to gather requirements and business logic before work begins. • Technical and operational documentation: You write and maintain the documentation that keeps teams aligned. • Launch management: You drive feature launches from testing through release. • Measuring post-launch impact and internal user feedback: You own the systems that measure how features perform after they go live. • Decision tracking and roadmap orchestration: You capture what was decided, by whom, and why. • AI-powered execution: You use AI tools daily to accelerate your own work.

Role Description Scopely is looking for a Manager, Product Marketing Operations, to join our unannounced project, working remotely within the US. This role reports directly to the VP of Marketing. - Develop plans and tracking for executing game-wide marketing initiatives, collaborating with key stakeholders such as: Brand, Community, Product Development, User Acquisition, Creative and Business Development. - Partner with our internal creative agency on tracking and budgeting of creative work internally and through our agency partners. - Collaborate with the User Acquisition team on setting goals and deliverables for new creative testing and localization process. - Work with Hasbro team on necessary approvals. - Partner with the game production and live ops teams on timing and deliverables for consumer facing new features, events, and promotion. - Oversee marketing analytics, including dashboards, budget tracking, reports and ad hoc analysis. - Help drive development and processes for our player CRM program and campaigns. - Constantly review current processes and systems and improve upon them to make a more efficient marketing organization. Qualifications - Experience in marketing in live service, including gaming, digital entertainment, or digital services. - Strong experience in project management. - Strong operator and executor with exceptional planning and organisational skills. - Demonstrable experience of being highly collaborative and results-driven. Requirements - For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below: - Annual Salary Range: $113,900 — $168,000 USD. - In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Benefits - Healthcare benefits. - Retirement benefits. - Pet insurance. - Paid holidays. - Paid Scopely free days. - Unlimited paid time off.

• Provide front-line technical support to customers via phone, email, and chat for DTN grain ERP solutions • Gather and analyze customer information to diagnose, troubleshoot, and resolve product issues • Prioritize and manage support requests to ensure timely resolution based on business impact and urgency • Troubleshoot issues related to software functionality, application, compatibility, and customer workflows • Identify, document, and communicate software defects, including clear reproduction steps and recommended resolutions or workarounds • Partner with customers to optimize operational workflows and maximize the value of their ERP platform • Resolve complex customer issues while serving as a knowledge resource for peers and team members • Collaborate with Product, Development, and Implementation teams to diagnose software issues and recommend product improvements • Document recurring issues, customer feedback, and support insights to drive continuous improvement initiatives • Contribute to knowledge base articles, support documentation, and best practices for internal and customer use