Commercial and Government Benefits
Region Supervisor
Location
United States
Posted
13 days ago
Salary
$60K - $100K / year
Seniority
Lead
Job Description
Region Supervisor
Avēsis
• Responsible for the operational leadership, performance, and development of the Account Management team. • Provides day-to-day supervision, coaching, and support to ensure consistent service delivery. • Partners closely with Sales, Underwriting, Finance, Customer Service, Claims, Compliance, and other departments. • Serves as the primary escalation point for the region while promoting accountability and continuous improvement. • Provides strategic oversight for key accounts and large group implementations. • Manages a portfolio of employer groups with more than 150 cardholders. • Coaches employees, monitors workloads, and resolves escalated issues. • Reviews regional performance metrics and conducts performance coaching. • Works remotely while traveling throughout an assigned territory for client meetings, broker visits, and other events.
Job Requirements
- Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred; equivalent combination of education and relevant experience may be considered.
- Minimum of 7 years of progressive experience in Account Management, Customer Service, Sales, or Client Relationship Management within the insurance or employee benefits industry.
- Minimum of 2 years of leadership, supervisory, or team lead experience with demonstrated success coaching and developing employees.
- Current resident Health and Life Insurance Producer License in the employee's state of residence.
- Demonstrated experience managing complex customer relationships and strategic employer groups.
- Experience partnering with cross-functional teams, including Sales, Operations, Customer Service, Claims, Finance, and Compliance.
- Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
- Ability to analyze operational data, interpret performance metrics, and develop action plans to improve results.
- Excellent written, verbal, presentation, and interpersonal communication skills.
- Ability and willingness to travel within the assigned territory, including overnight travel and increased travel during annual enrollment periods.
Benefits
- Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
- Life and disability insurance.
- A great 401(k) with company match.
- Tuition assistance, paid parental leave and backup family care.
- Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
- Employee Resource Groups that advocate for inclusion and diversity in all that we do.
- Social responsibility in all aspects of our work.
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