• Conduct AML and Responsible Gaming reviews in line with internal policies and regulatory requirements. • Perform KYC, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) checks. • Monitor customer transactions and account activity to identify potential risks or suspicious behaviour. • Review customer accounts, investigate cases, and escalate where appropriate. • Process withdrawal requests and payment-related reviews. • Support Responsible Gaming interactions and account restrictions. • Maintain accurate records and case documentation. • Communicate effectively with customers and internal stakeholders. • Provide occasional email-based customer support when required. • Assist with operational projects and continuous process improvements.

• Overseeing customer KYC, onboarding and periodic review processes • Manage case volumes across workflows to ensure timely execution and consistent adherence to service-level agreements (SLAs) • Oversee the drafting quality of Customer Risk Acceptance memos • Lead and develop a team of KYC analysts • Identify, design, and implement AI-driven enhancements to KYC workflows • Collaborating with Commercial teams and acting as a point of escalation for complex issues • Monitor regulatory, enforcement, and industry developments in the digital asset ecosystem

Role Description Financial Crime Operations is at the forefront of Revolut's efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut. We're looking for an experienced Financial Crime Compliance Manager to manage and oversee the prevention of fraud risk. You'll be reducing fraud losses while maintaining a positive customer experience. What you'll be doing: - Delivering expert fraud advisory by articulating end-to-end fraud controls to stakeholders, partners, and regulators through demos, walkthroughs, and audit responses. - Supporting reduction in fraud losses by implementing preventative and detective controls aligned to key fraud threats. - Analysing fraud loss data, dispute trends, and customer complaints to identify risk drivers and improve fraud outcomes. - Conducting fraud-focused control testing to identify weaknesses and drive timely remediation. - Collaborating with Product, Operations, Customer Experience, and other teams to balance fraud controls with customer fairness principles. - Leading and maintaining scalable fraud MI sources and dashboards that support strategic and operational decision-making. - Supporting the development of scalable, tech-enabled fraud prevention solutions that can be deployed globally. Qualifications - 5+ years of experience in fraud risk or advisory within 1LoD and/or 2LoD. - Expertise in fraud detection technologies (SME-level), rule writing, or analytics. - Knowledge of fraud typologies, controls, and regulatory frameworks. - Experience across retail or business lines of banking, or within fintech. - A proven track record of delivering fraud risk assessments, gap remediation, and fraud prevention strategies. - Great collaboration skills to partner across Product, Compliance, and Data teams. - An analytical mindset with a bias for action and pragmatic decision-making. Nice to have - Experience with AML, sanctions, or broader financial crime. Important notice for candidates: - Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment. - Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. - We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

Role Description As the Deputy BSA/AML Officer for the USA, you will be a key leader in our 2nd Line of Defense, partnering directly with the US BSA Officer to scale, manage, and safeguard our US financial crimes compliance program. In a fast-paced, hyper-growth fintech environment, you will have significant ownership over program governance, transaction monitoring operations, state regulatory relationships, and banking partner due diligence. You are a pragmatic leader who understands how to balance strict regulatory adherence with operational efficiency and customer-centric outcomes. When the BSA Officer is away, you will step up and deputize for all US regulatory and operational matters. Qualifications - Several years of experience in financial services compliance, specifically within FinTech, Peer-to-Peer (P2P) payments, digital banking, or MSBs (Money Services Businesses). - Strong operational knowledge of AML/CFT regulations, KYC/KYB practices, transaction monitoring, and OFAC/Sanctions filtering. - Exceptional analytical and problem-solving skills with the ability to identify subtle patterns of risk or non-compliance within complex data sets. - Excellent written and verbal communication skills, with a proven ability to deliver objective, objective-driven feedback to diverse, cross-functional teams. - Proficient with specialised AML monitoring systems, case management tools. - CAMS (Certified Anti-Money Laundering Specialist) or CRCM (Certified Regulatory Compliance Manager) designations are highly regarded. Requirements - Act as the primary delegate for the US BSA Officer on all matters relating to FinCEN, state regulators, and banking partners. - Maintain and continuously enhance US-specific AML, BSA, and OFAC/Sanctions policies to ensure they stay robust against evolving financial crime typologies and regulatory updates. - Lead the execution of the annual US BSA/AML and OFAC risk assessment process, providing data-driven insights and control recommendations to senior leadership. - Provide strategic oversight for transaction monitoring, complex case investigations, Enhanced Due Diligence (EDD) for high-risk corridors, and the quality assurance (QA) framework for Suspicious Activity Reports (SARs). - Ensure the timely, accurate, and secure electronic filing of SARs and CTRs with FinCEN, as well as necessary OFAC reporting. - Partner with the Product, Engineering, and Data Analytics teams to design, test, and implement automated controls, risk-scoring matrices, and rules for transaction monitoring systems. - Lead preparations for and coordinate responses to state Money Transmitter License (MTL) examinations, federal audits, and third-party independent reviews. - Own the responses to ongoing banking partner due diligence requests from our US clearing and payout banking partners, showcasing Zepz's strong compliance framework to maintain healthy banking relationships. - Track and drive the remediation of audit findings, internal control gaps, and regulatory issues to prompt closure. Benefits - Unlimited annual leave. - Great healthcare benefits. - Employee discounts.