• Schedule and coordinate patient appointments across two office locations • Manage appointment reminders to reduce patient no-shows • Reschedule appointments as needed while maintaining provider availability • Coordinate patient follow-ups and scheduling communications • Maintain accurate scheduling records across all systems • Process daily medical billing tasks • Follow up on unpaid and denied insurance claims • Assist with Revenue Cycle Management (RCM) activities • Identify and resolve claim denials to maximize reimbursements • Support billing documentation and account reconciliation • Verify patient insurance eligibility and benefits • Submit, track, and manage prior authorization requests • Access and download authorization information through the Optum portal • Maintain authorization tracking records and documentation • Coordinate with insurance companies regarding authorization approvals and updates • Handle inbound and outbound patient phone calls • Assist with patient follow-up communications • Update spreadsheets and patient information • Office Ally (primary practice management system) • Clearinghouse (for scheduling and patient information) • Square (for appointment holds/payment processing) • Optum (insurance portal with authorization access) • Custom spreadsheets for patient data, referral doctor information, test requirements, and authorization tracking • Basic phone system (traditional phone line)

Role Description The Corporate Coder (“CC”) functions under the direction of the Health Information Corporate Coding Manager. The CC is responsible for: - Accurate coding and abstracting of clinical information from the medical record. - Maintaining standards for coding data quality and integrity. - Productivity within established guidelines. - Coding of Tenet facilities as assigned. - Assisting with productive coding to maintain DNFC. - Assisting with quality chart reviews. - Assisting with the training of new CC’s and/or other projects where indicated. Company Description We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Our Story: - Started out as a small operation in California. - Acquired four hospitals and additional care facilities in May 1969. - Grown tremendously in size, scope, and capability over the years. - Curated homes to provide a compassionate environment for those entrusting us with their care. Our Impact Today: - Leading health system and services platform evolving with community need. - Operations include three businesses: hospitals and physicians, USPI, and Conifer Health Solutions. - Impact spreads with 65 hospitals and approximately 510 outpatient centers. - Differentiated by top-notch medical specialists and tailored service lines. - Conifer provides healthcare-focused revenue cycle management and value-based care solutions. Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day. Careers at Tenet: - Centers on caring with compassion, creating a bond between caregivers and patients. - Provides employees with resources, tools, and support to serve patients and customers. - Helps team members further develop their career pathways and maximize their potential.

Role Description We are seeking an experienced Healthcare Medical Billing & Scheduling Coordinator Virtual Assistant to support a growing multi-location healthcare practice. This role combines patient scheduling, medical billing, revenue cycle management (RCM), insurance verification, and prior authorization support to help improve operational efficiency and patient care. The ideal candidate has a strong healthcare administration background and is experienced in medical billing, insurance processes, and patient scheduling. You should be highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced healthcare environment. Core Responsibilities - Patient Scheduling & Appointment Management (Top Priority) - Schedule and coordinate patient appointments across two office locations - Manage appointment reminders to reduce patient no-shows - Reschedule appointments as needed while maintaining provider availability - Coordinate patient follow-ups and scheduling communications - Maintain accurate scheduling records across all systems - Medical Billing & Revenue Cycle Management (Top Priority) - Process daily medical billing tasks - Follow up on unpaid and denied insurance claims - Assist with Revenue Cycle Management (RCM) activities - Identify and resolve claim denials to maximize reimbursements - Support billing documentation and account reconciliation - Insurance Verification & Prior Authorizations (Top Priority) - Verify patient insurance eligibility and benefits - Submit, track, and manage prior authorization requests - Access and download authorization information through the Optum portal - Maintain authorization tracking records and documentation - Coordinate with insurance companies regarding authorization approvals and updates - Administrative Support - Handle inbound and outbound patient phone calls - Assist with patient follow-up communications - Update spreadsheets and patient information - Software & Systems - Office Ally (primary practice management system) - Clearinghouse (for scheduling and patient information) - Square (for appointment holds/payment processing) - Optum (insurance portal with authorization access) - Custom spreadsheets for patient data, referral doctor information, test requirements, and authorization tracking - Basic phone system (traditional phone line) Experience Requirements - Healthcare industry experience is REQUIRED - Medical billing and Revenue Cycle Management (RCM) experience is REQUIRED - Insurance verification and prior authorization experience is REQUIRED - Experience using Office Ally is highly preferred Required Skills - Healthcare Administration - Strong understanding of healthcare workflows - Experience with patient scheduling and appointment coordination - Knowledge of insurance verification and eligibility processes - Experience handling prior authorizations - Medical Billing - Revenue Cycle Management (RCM) - Claims follow-up and denial management - Billing documentation and payment processing - Insurance claims knowledge Deal Breakers - ❌ No healthcare industry experience - ❌ No medical billing or Revenue Cycle Management (RCM) experience - ❌ No experience with insurance verification or prior authorizations - ❌ Poor organizational or multitasking skills - ❌ Inability to maintain HIPAA compliance Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description This position is located in the Health Information Management (HIM) section at the Phoenix VA Medical Center. MRTs (Coder) are skilled in classifying medical data from patient health records in the hospital setting and/or physician-based settings, such as physician offices, group practices, multi-specialty clinics, and specialty centers. - Selects and assigns codes from the current version of several coding systems to include ICD, CPT, and/or HCPCS. - Assigns codes to documented patient care encounters (outpatient and/or inpatient professional services) covering the full range of health care services provided by the VAMC. - Patient encounters are often complicated and complex requiring extensive coding expertise. - Applies advanced knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services and the organizational structure to ensure proper code selection. - Adheres to accepted coding practices, guidelines and conventions when choosing the most appropriate diagnosis, operation, procedure, ancillary, or evaluation and management (E/M) code to ensure ethical, accurate, and complete coding. - Applies codes based on guidelines specific to certain diagnoses, procedures, and other criteria used to classify patients under the Veterans Equitable Resource Allocation (VERA) program that categorizes all VA patients into specific classes representing their clinical conditions and resource needs. - Performs a comprehensive review of the electronic health record to abstract medical, surgical, ancillary, demographic, social, and administrative data to ensure complete data capture. Qualifications - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - English Language Proficiency: MRTs (Coder) must be proficient in spoken and written English. - Certifications: MRT (Coder) GS-0675 must have either (1), (2), or (3) below: - (1) Apprentice/Associate Level Certification through AHIMA or AAPC: - Certified Coding Associate (CCA) - Certified Professional Coder-Apprentice (CPC-A) - Certified Outpatient Coding-Apprentice (COC-A) - (2) Mastery Level Certification through AHIMA or AAPC: - Certified Coding Specialist - Physician-based (CCS-P) - Registered Health Information Technician (RHIT) - Registered Health Information Administrator (RHIA) - Certified Professional Coder (CPC) - Certified Outpatient Coder (COC) - Certified Inpatient Coder (CIC) - Certified Coding Specialist (CCS) - (3) Clinical Documentation Improvement Certification through AHIMA or ACDIS: - Clinical Documentation Improvement Practitioner (CDIP) - Certified Clinical Documentation Specialist - Preferred Experience: 1 year as a Certified MRT (Coder-Inpatient) Requirements - Experience: One year of creditable experience equivalent to the next lower grade level. - Demonstrated Knowledge, Skills, and Abilities (KSAs): - Ability to analyze the health record to identify all pertinent diagnoses and procedures for inpatient coding and to evaluate the adequacy of the documentation. - Ability to accurately perform the full scope of inpatient coding, including inpatient discharges, surgical cases, diagnostic studies and procedures, and inpatient professional services. - Skill in interpreting and adapting health information guidelines that are not completely applicable to the work or have gaps in specificity, and the ability to use judgment in completing assignments using incomplete or inadequate guidelines. Benefits - Full-Time, Monday - Friday, 7am - 3:30pm - This is a virtual position. - Relocation/Recruitment Incentives: Not Authorized