Title: Care Operations Manager Location: Boston Department: Operations Job Description: About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time. The Role We are looking for a strategic, data-driven, and highly organized individual to join us as a Care Operations Manager. This role will report into the General Manager of Massachusetts. This is a Full-Time Hybrid position based in Boston, Massachusetts. In this role you will own the systems, people, and processes behind every step of the care journey from documentation and onboarding to scheduling and ongoing service coordination. You will manage a diverse, cross-functional, international team across operational specialties, drive operational efficiency, and directly influence our ability to retain and support families over time. The Requirements: - Bachelor's or Associate's Degree in a related field - 5+ years of operations or care delivery leadership experience - Proven track record managing both local and international teams - Strong analytical and reporting skills - Ability to work hybrid out of our Boston, MA office - A background in healthcare or familiarity with Medicaid-based programs is preferred Key Responsibilities: - Care Delivery Oversight - Lead the day-to-day execution of Abby Care’s care delivery engine. You’ll oversee onboarding, HR coordination, documentation, scheduling, and service support. You’ll be responsible for ensuring that every part of the care journey runs smoothly and consistently, building trust with families and enabling clinicians to focus on care. - Team Leadership - Manage a high-performing team across multiple care operations functions both U.S.-based and international. You’ll be responsible for hiring, training, and retaining top talent, while fostering a culture of urgency, compassion, and accountability. Your leadership will shape not only outcomes but the team’s development and cohesion. - Data & Metrics Management - Establish and track operational KPIs that allow us to monitor performance at every stage from onboarding timelines to family retention. Your data insights will guide consistent operational improvements, strategic decisions and help identify and address inefficiencies before they become blockers. - Process Design & Scalability - Create and refine SOPs, implement workflow automation, and optimize handoffs between teams to reduce delays and increase throughput. Your infrastructure will serve as the operational backbone as we expand into new cities and care models. - Cross-Functional Collaboration - You will work closely with Clinical, Care Experience, Technology, Product, and Compliance teams to ensure end-to-end alignment and success. From feature requests to operational launches, you’ll help orchestrate the internal coordination needed to deliver exceptional care at scale. - Compliance & Quality Control -You’ll own HIPAA and Medicaid compliance across operations, as well as internal documentation standards. This includes supporting audits, refining QA processes, and ensuring operational integrity is maintained across every touchpoint. Benefits: - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work. - Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance. - Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. - Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). - Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Our Values - Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” - Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. - Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. - Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. - Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Role Description Dentro do time de Produto e Tecnologia Astrea, sua missão será: - Coordenar a equipe e os recursos de tecnologia, assegurando a entrega dos KRs priorizados. - Garantir a disponibilidade do produto, segurança dos lançamentos e o bom funcionamento do ecossistema em conjunto aos demais times. - Gerar entregas de valor e qualidade do Astrea. O modelo de trabalho é 100% Remoto! Responsibilities - Estratégia de KRs: - Proposta de objetivos; - Direcionamento da área; - Construção de solução; - Remoção de impedimentos; - Atualização em conjunto a produto; - Gestão de Pessoas: - 1:1s; - Avaliação de Desempenho; - Feedback; - Gestão de PDI; - Evolução profissional; - Contratação e Onboarding; - Demissão e Reestruturação; - Resolução de conflitos; - Gestão de Processos: - Delivery (KRs, impedimentos, saúde do ecossistema); - Saúde/Clima do time (relações, ferramentas, necessidades); - Métricas do time (vazão, cycle time); - Verba de capacitação; - Cerimônias: retrospectiva; - Interface com negócio: - Evolução do ecossistema; - Viabilidade de alto nível; - Prazos e Previsibilidade; - Reports recorrentes do andamento; - Gestão Cross: - Interface com demais times; - Negociação de dependências; - Priorização de solicitações técnicas internas; - Administrativo: - Gestão de ponto e férias; - Compliance e Governança (Segurança); - Indicação para aumento de salário/mudança de posição; Qualifications - Conhecimento em metodologias ágeis (Scrum, Kanban, Lean). - Gerenciamento de OKR. - Gestão de projetos e de fornecedores/contratos de TI. - Definição de indicadores (KPIs, SLAs) e roadmaps. Requirements - Desenvolvimento e arquitetura de software e ao menos algum tipo de linguagem de programação. - Versionamento de código (Git) e noções de CI/CD. - Entendimento de integração via APIs. - SQL e Ferramentas de BI (Power BI e BigQuery). Benefits - Vale Alimentação/Refeição: R$ 1.300 mensais no cartão flexível, sem desconto em folha. - Auxílio Home Office: R$ 135,00 mensais, sem desconto em folha. - Plano de Saúde: Bradesco nacional. - Plano Odontológico: SulAmérica. - Seguro de Vida. - Licenças parentais estendidas: fazemos parte do Programa Empresa Cidadã. - Auxílio Creche: Para filhos(as) até 5 anos de idade. - Gympass/Wellhub: plataforma de bem-estar. - Conexa Saúde: acesso a consultas psicológicas e nutricionais gratuitas. - Guapeco: plano de saúde pet com adesão simples. - Parceria com escola de idiomas: descontos para inglês e espanhol. - Participação nos Lucros e Resultados (PLR): se o time bate a meta anual, todo mundo ganha participação nos lucros! - Semana Relax: não trabalhamos entre as datas de natal e ano novo. - Auxílio Posto de Trabalho: R$ 2.400,00 para local de trabalho em casa. - Folga de Aniversários: um dia de day off no mês de seu aniversário. - Trabalhar em um Great Place to Work©. - E muito mais!

Location: Orange United States Job Description: Member Liaison Specialist Sr, Behavioral Health Clinical / Care Management - Covered California - 494062 - 505 City Parkway West, California, United States - Administrative - Full Time - Closing at: Jul 22 2026 - 23:55 PDT Add to favorites View favorites Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Member Liaison Specialist Sr, Behavioral Health Clinical / Care Management - Covered California and help shape the future of healthcare where you'll be an integral part of our Behavioral Health team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Full Telework. - If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum. The Member Liaison Specialist Sr for Behavioral Health (BH) Clinical/Care Management will provide advanced support to plan members assisting with complex cases, crisis calls and other activities that support call center operations. You will act as a consultative liaison to members, CalOptima Health BH providers, health networks and community agencies to coordinate services. You will regularly assess the quality of service, identify barriers to care and help improve all levels of care. You will maintain strong working relationships with BH providers and the health care team to ensure member access to timely services and coordination of care. You will also participate in various CalOptima Health BH initiatives, projects and staff training. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: - 95% - Program Support - Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. - Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. - Provides members with short-term care management support and secures behavioral health services appointments. - Coordinates members' behavioral health needs both within and outside CalOptima Health to ensure the coordination of members' care. - Collaborates and communicates with the member and/or caregiver(s) and CalOptima Health behavioral health network providers to support successful linkage to BH services. - Facilitates BH provider participation and participates in interdisciplinary team meetings as applicable. - Develops and maintains a network of current community resources and services where members can be referred to for assistance. - Facilitates referrals to case management and identifies the need for referrals to community resources. - Facilitates transfers to member's assigned case manager in accordance with member needs, when appropriate. - Processes and maintains complex or sensitive documentation of members' cases within CalOptima Health's medical management system. - Coordinates transitions of care to coordinate care for members transitioning from Orange County's to CalOptima Health's BH providers. - Triages after hours reports and coordinates follow up as needed. - Triages BH requests and coordinates follow up as needed. - Maintains and updates process documentation for projects. - Provides training for new and existing Member Liaison Specialists. - Participates in bi-weekly team meetings. - Works with BH Case Management and Call Center Clinicians to expedite the resolution of member concerns. - 5% - Completes other projects and duties as assigned. Do You Have What the Role Requires? - High school diploma or equivalent PLUS 3 years of experience in behavioral health, customer service, community service, or other social service setting required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. - 1 year experience in a call center environment required. You'll Stand Out More If You Possess the Following: - Bachelor''s degree in behavioral health or related field. - Health maintenance organization (HMO), Medi-Cal, Medicare, commercial and health services experience. Bilingual in English and in one of CalOptima Health''s defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese). What the Regulatory Agencies Need You to Possess? - N/A Your Knowledge & Abilities to Bring to this Role: - Develop rapport and establish and maintain effective working relationships with CalOptima Health''s leadership and staff and external contacts at all levels and with diverse backgrounds. - Work independently and exercise sound judgment. - Communicate clearly and concisely, both orally and in writing. - Work a flexible schedule; available to participate in evening and weekend events. - Organize, be analytical, problem-solve and possess project management skills. - Work in a fast-paced environment and in an efficient manner. - Manage multiple projects and identify opportunities for internal and external collaboration. - Motivate and lead multi-program teams and external committees/coalitions. - Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Your Physical Requirements (With or Without Accommodations): - Ability to visually read information from computer screens, forms and other printed materials and information. - Ability to speak (enunciate) clearly in conversation and general communication. - Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. - Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. - Lifting and moving objects, patients and/or equipment 10 to 25 pounds Ways We Are Here For You - You'll enjoy competitive compensation for this role. - Our current hiring range is: Pay Grade: 303 - $51,744 - $72,441 ($24.88 - $34.8274). - The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. - This position is approved for Full Telework (If the position is Telework, it is eligible in California only) - A comprehensive benefits package - CalPERS pension program and additional retirement packages. - Additional benefits and perks including: - A generous PTO program - A quality work life balance - Various wellness programs - Tuition Reimbursement - Professional development opportunities - Career development opportunities - Flexible scheduling - And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families. Our Work Environment: If located at the 500, 505 Building or a remote work location: - Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. - There are no harmful environmental conditions present for this job. - The noise level in this work environment is usually moderate. If located at PACE: - Work is typically indoors in a clinical setting serving the frail and elderly. - There may be harmful or hazardous environmental conditions present for this job. - The noise level in this work environment is usually moderate to loud. If located in the Community: - Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. - Employee will occasionally work outdoors in varied temperatures. - There may be harmful or hazardous environmental conditions present for this job. - The noise level in this work environment is usually moderate to loud. Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone''s input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What''s Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is July 5, 2026 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

Role Description Join our global Pharmacovigilance team as a Medical/Clinical Safety Specialist. The Medical/Clinical Safety Specialist is responsible for assuring compliance with the Quality Management System. This role involves: - Participating in the collection, safety review, processing, and reporting of safety information in compliance with applicable global and local regulations and Biomapas standard operating procedures and guidelines. - Interacting and exchanging relevant safety and pharmacovigilance information with local Competent Authorities, Biomapas, and Biomapas contractual partners. - Position is in any EU country. All CV's must be submitted in English language. Responsibilities include: - Processing of ICSRs, Serious Adverse Event (SAE) from Clinical trials (safety database entry, tracking, narrative writing, requesting follow-up from site, quality checks/review, and reporting to clients or agencies for assigned projects). - Performing reconciliation of safety data. - Participating in Project / Study Team meetings as the Safety and Pharmacovigilance representative. - Overseeing the planning, coordination, and quality review of aggregate safety reports, supporting the preparation and submission of regulatory safety documents (e.g., DSURs, 6MLL). - Supervising local handling, including preparation and submission, of Periodic Safety Update Reports, Risk Management Plans, and risk minimization activities. - Collaborating with medical, safety physicians, and data management, IT, and other functions to ensure timely and accurate reporting or reports delivery. - Acting as Biomapas and/or contractual partners 24/7 local contact person or backup for pharmacovigilance at the local level. - Ensuring the survey and monitoring of national/regional pharmacovigilance regulations. - Collecting and processing any medical enquiry/inquiry/answer received via phone/e-mail/fax or by other means from any source. - Supporting weekly monitoring of local or global literature review. - Supporting continuous safety profile monitoring, detection of new signals, and evaluation. - Participating in related inspections and/or audits, including post-inspection/audit support, when required. Qualifications - University degree in the Life Science field. - At least 5+-year’s experience in Pharmacovigilance, clinical safety, and clinical development with expert knowledge of pharmacovigilance legislation. - Knowledge of international regulations (ICH, EU GVP Modules, FDA). - Experience working with PV databases (e.g., Veeva Vault Safety, Argus, ArisG, etc.) and MedDRA coding. - Strong computer literacy. - Ability to interpret and apply global drug safety regulations. - Fluent English language. - Eager to adopt automations and new technologies in daily tasks. - Attention to detail, time-management, and problem-solving skills. - CRO experience is a plus. - Project management experience is a plus. Benefits - Professional growth and career opportunities. - International team and environment. - Bonus based on annual performance. - Personal accident and business trip insurance. - Additional health insurance. - Remote/home based. - Rewarding referral policy. - Workplace establishment allowance (fully remote). - Team building, global meetings, B active events.