• Design, build, and support the Epic PB Admin and PB Claims applications. • Analyze business requirements and optimize Professional Billing and claims workflows. • Troubleshoot production issues and provide ongoing application support. • Participate in testing, upgrades, implementations, and go-live support. • Collaborate with operational, IT, and vendor teams to deliver effective solutions.

Role Description We are seeking a Licensed Claims Adjuster who will be responsible for adjudicating regulated insurance claims within the Digital Commerce vertical. This role sits at the intersection of regulatory compliance, policy interpretation, and operational performance. The position combines traditional claims handling responsibilities with elevated authority to handle regulated and complex files requiring state licensure. This is not a purely administrative role nor a purely customer service role, but a specialized position designed to strengthen compliance, technical accuracy, and financial risk controls across the claims function. You will collaborate closely with the Claims Manager and cross-functional stakeholders to ensure timely, compliant, and well-reasoned determinations on complex and/or high-exposure claims related to electronics, appliances, furniture, and other retail goods. Combining sound coverage judgment and disciplined documentation, you will help safeguard claim quality while maintaining operational efficiency. Key Responsibilities - Claims Adjudication: Manage end-to-end handling of regulated insurance claims, including investigation, coverage analysis, formal determination, claim actions, communications, and payment issuance related to retail, electronics, appliances, and furniture within defined service-level agreements (SLAs). - Claim Determination: Interpret policy language and underwriting guidelines to issue compliant, well-reasoned coverage decisions in accordance with applicable state insurance regulations. - Complex & Escalated Files: Handle high-exposure, sensitive, or escalated claims requiring licensed authority and independent judgment. - Regulatory Compliance: Maintain active state licensure and ensure adherence to jurisdictional insurance laws, DOI requirements, and internal governance standards. - Fraud & Risk Identification: Identify potential fraud indicators and escalate appropriately in line with company protocols and fraud thresholds. - Customer Communication: Respond to customer inquiries via phone, email, or chat regarding claim status, documentation, and coverage decisions, communicating complex determinations clearly and professionally. - Documentation & Audit Readiness: Ensure all required documentation is collected, reviewed, and accurately recorded in the claims system to support audit integrity and regulatory compliance. - Quality & KPI Performance: Maintain high levels of claim accuracy and timeliness in alignment with business, team, and individual performance metrics. - Technical Support & Collaboration: Provide guidance to non-licensed assessors on policy interpretation and complex files; collaborate with Claims, Support, and Compliance teams to ensure efficient and consistent resolution. - Process Improvement: Identify and recommend operational improvements to enhance efficiency, reduce leakage, and strengthen internal controls within the Digital Commerce vertical. Qualifications - Active U.S. state Adjuster License in good standing (multi-state or reciprocal licenses preferred). - 2+ years of experience handling regulated insurance claims, ideally across electronics, appliances, or furniture; financial/credit card/NAC programs a plus. - Strong knowledge of digital commerce and retail supply chain operations, including warranty and service contract programs. - Familiarity with repair networks and ability to coordinate repair assessments and turnaround processes. - Solid understanding of jurisdictional insurance regulations and fair claims handling practices. - Strong analytical and investigative skills with sound judgment in evaluating documentation and determining coverage. - Excellent written communication skills, particularly in drafting clear, defensible claim determinations. - Experience working in a KPI-driven environment with accountability for quality and turnaround time. - Ability to operate independently in a fully remote environment with strong organizational and time-management skills. - Proficiency in claims management systems and digital documentation platforms. - Collaborative mindset with the ability to provide technical guidance and support to junior or non-licensed team members. - Bachelor's degree in a relevant field; a postgraduate degree and/or record of academic achievement is also desirable. What you will have - Investigative rigor with ability to verify claims through documentation and repair assessments. - High attention to detail, ensuring accuracy in case handling and valuation. - Customer-first approach, resolving escalations with empathy and professionalism. - Strong analytical skills to spot claim trends, systemic risks, and recurring product issues. - Confident, timely decision making in complex or high-value cases. - Clear communication and collaboration skills with retail partners, repair networks, and compliance. Benefits - Flexible Work Environment - our team is remote. - Global company, with the opportunity to work from any of our offices for 4 weeks a year. - Work with like-minded people who are passionate about both the work we're doing and giving back. - Our CG Gives programs enable us to all become philanthropists through our peer recognition and rewards system.

• Reviews incoming moderate to complex residential and commercial property estimates for accuracy and compliance with carrier-specific guidelines • Provides feedback to and collaborates with independent adjusters to correct estimates as necessary • Contributes to business goals, performance metrics, and effectively uses tools & technology • Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events • Acquires and applies knowledge of dwelling construction terminology and techniques, estimating best practices and Xactimate estimates

Role Description This position offers the opportunity for a remote work. As a Mortgage Specialist Associate, you provide direct client and sales support to Mortgage Specialists, enabling them to focus on planning, advice activities, and acquisition of new clients. You contribute to a differentiated client experience by providing value-added support and problem resolution. In this role, you collaborate with partners across the organization to identify and meet client needs and goals and expand the network of your team. As a member of the Mortgage Specialist Team, you provide leadership around the development of the Associate role and bring innovative ideas to grow market share. What will you do? - Enable Mortgage Specialists by assisting with preparations for client meetings and supporting the fulfilment of mortgage solutions and referrals to appropriate partners. - Provide consistent support to client requests, act as a point of contact for client concerns, and ensure accuracy of documentation with follow-ups, as required. - Leverage routines to ensure efficient and effective completion of client tasks, identifying areas for improvement to realize efficiencies. - Maximize opportunities to effectively identify client needs, make referrals, acquire new mortgage clients, and track and review progress against the teams’ annual plan. - Exercise due diligence in following all policies and procedures, and identify/correct areas of operational risk. - Support Mortgage Specialists with administrative activities, applying a proactive approach to achieving a superior client experience. Qualifications - Previous experience in Home Equity Financing. - Demonstrated success working in a fast-paced environment with the ability to manage competing priorities, as well as multi-tasking and problem-solving skills. - IT literacy including the Microsoft Office suite of products, and digital knowledge. - Excellent communication skills including the ability to interact with partners effectively in person, via email, and on the phone. - Flexibility, eagerness to learn, strong personal ethics, and a hunger for success. - Ability to work both independently and in a team environment, demonstrating strong collaboration skills. - Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Requirements - Track record in building rapport and maintaining client relationships within the financial industry. - Experience in proactive retail sales, lead, and sales pipeline management. Benefits - A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits. - Continued opportunities for career advancement. - Support from a dynamic, collaborative, progressive, and high-performing team, as well as world-class tools, coaching, and development opportunities. - Opportunity to achieve great success and grow your career with RBC.