Strategy. Execution. Impact.
Solution Outcome Management Leader
Location
United States
Posted
19 hours ago
Salary
$130K - $150K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Solution Outcome Management Leader
Myriad360
Role Description This role will join the Advizex team and play a key part in continuing that legacy. This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a strategic and technically proficient Solution Outcome Management Leader to lead and scale our Managed Services Customer Success organization. This leader will be responsible for developing and executing a customer success strategy that drives customer retention, expansion, adoption, and overall customer value realization across our managed services portfolio. The ideal candidate has successfully built or transformed a Customer Success practice, possesses a strong technical background in IT infrastructure, cloud, networking, cybersecurity, or managed services, and has a proven ability to lead high-performing Customer Success Managers (CSMs). This individual will serve as a key liaison between customers, operations, service delivery, sales, and executive leadership to ensure exceptional customer outcomes and long-term partnerships. Must be based in the United States. Key Responsibilities - Customer Success Leadership - Build, develop, and lead a high-performing team of 5 to 10 Solution Outcome Managers supporting managed services customers. - Establish the operating model, processes, and KPIs for the Solution Outcome Management organization. - Create scalable customer lifecycle programs focused on onboarding, adoption, value realization, renewal, and expansion. - Customer Retention & Growth - Own customer retention, customer health, and account profitability. - Develop executive-level relationships with key customer stakeholders. - Identify and mitigate customer risk through proactive engagement and health monitoring. - Partner with Sales and Account Management teams to uncover growth opportunities and support upsell and cross-sell initiatives. - Practice Development - Design and implement playbooks, customer health scoring models, and success plans. - Develop customer segmentation and engagement strategies. - Establish operational metrics, reporting, and dashboards to measure customer outcomes and team performance. - Build scalable processes that support organizational growth. - Lead business reviews, service reviews, and executive stakeholder meetings. - Cross-Functional Leadership - Act as the voice of the customer across the organization. - Partner closely with Managed Service Delivery, Professional Services, Sales and Account Management, and Executive Leadership. - Drive alignment between customer expectations and service delivery capabilities. Qualifications - Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Master's degree preferred. - 10+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles. - 5+ years of people leadership experience managing Customer Success Managers or other customer-facing teams. - Proven experience building, scaling, or transforming a Customer Success practice. - Prior hands-on technical experience in one or more of the following: - Enterprise networking - Cybersecurity - Enterprise storage (SAN, NAS, software-defined storage) - Virtualization (VMware, Nutanix, Hyper-V) - Hyperconverged infrastructure (VxRail, Nutanix, PowerFlex) - Database administration (Oracle, MS SQL, Postgres) - Strong understanding of managed services delivery models, SLAs, recurring revenue businesses, and customer lifecycle management. - Experience leading executive-level customer engagements and strategic business reviews. - Demonstrated success driving customer retention, growth, customer satisfaction, and account profitability. Requirements - Experience working for a Managed Service Provider (MSP), technology services company, or IT consulting organization. - ITIL, AWS, Azure, Cisco, Microsoft, or other relevant certifications. - Experience with Customer Success platforms such as Gainsight, ChurnZero, Totango, or similar. - Familiarity with PSA and ITSM platforms such as ServiceNow, ConnectWise, Autotask, HaloPSA, or similar. - Experience managing enterprise and mid-market customer portfolios. Benefits - Company-subsidized medical benefits - Dental and vision coverage offered - 17 PTO days - Flexible Work Arrangements - Retirement Savings Plans - Paid Long Term Disability - Basic Life Insurance offered Compensation Pursuant to Pay Transparency Laws, the base compensation range for this position is $130,000-$150,000, plus opportunities for profit-sharing bonus and/or commission. Compensation may vary by geography. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Related Guides
Related Categories
Related Job Pages
More Revenue Operations Jobs
Role Description We’re looking for a hands-on, data-driven Revenue Operations Manager to help us build and scale the operational backbone of our go-to-market (GTM) engine. This person will report directly to the COO and work across Marketing, Sales, and Customer Success to design, implement, and continuously improve the systems, processes, and insights that drive revenue performance. You’ll be instrumental in owning our GTM operating system, forecasting, pipeline health, and data infrastructure, helping us move from early-stage hustle to repeatable execution. This is a high-impact role for someone who thrives in fast-paced, evolving environments and wants to help shape how a company grows. This role requires <10% travel. What You Will Do - Build & Own the GTM Operating System - Design and improve full-funnel processes across Marketing, Sales, and Customer Success - Define and enforce lifecycle stages, handoff criteria, SLAs, and territory/account structures - Ensure a smooth, measurable buyer journey — from lead to closed-won and beyond - Revenue Intelligence & Forecasting - Own forecasting methodologies, reporting infrastructure, and KPI frameworks across GTM teams - Deliver executive dashboards that clearly communicate funnel health, stage conversions, sales velocity, retention, and LTV - Establish attribution models and ROI frameworks that inform go-to-market strategy and investment - Support quarterly planning, board reporting, and performance reviews with clear insights - Data, Systems, & Automation - Manage the GTM tech stack (Salesforce, Gong, ZoomInfo, 6sense, LinkedIn Sales Navigator, etc.) - Drive automation and data integrity across systems - Partner with engineering and analytics to unify data sources and maintain a clean, actionable single source of truth - Partner with Sales Enablement and Marketing to equip GTM teams with insights, tools, and processes needed to succeed - Leverage AI tools and automation platforms to drive efficiency and insight generation - Pipeline and Process Optimization - Analyze the performance of each funnel stage and identify bottlenecks, gaps, and opportunities - Work cross-functionally to improve stage conversion, accelerate time-to-revenue, and reduce customer acquisition costs - Optimize outreach, lead scoring, routing, and account prioritization process - Sales Enablement & Team Readiness - Partner with Sales and Marketing to develop and maintain enablement content, playbooks, and tools that support every stage of the sales cycle - Help define onboarding and ongoing training programs to ramp new reps quickly and reinforce best practices - Equip GTM teams with the insights, competitive intelligence, and resources they need to position our solutions effectively - Continuously assess enablement gaps and work cross-functionally to close them through content, systems, and track enablement effectiveness through usage metrics, rep performance and feedback loops Qualifications - 5–7 years of experience in Sales/Revenue Ops, market research, or analytical roles, ideally with leadership exposure and strategic impact - Proven success in fast-paced, high-growth, or startup environments - Advanced skills in Excel, SQL, and BI tools; experience with Salesforce and tools like Looker, Gong, 6sense, ZoomInfo, and LinkedIn Sales Navigator - Strong analytical and problem-solving mindset with attention to detail - Familiarity with (or interest in) using AI to improve revenue operations - Experience building from scratch and working cross-functionally across GTM teams - Excellent communicator and team player, comfortable collaborating across functions - Passion for fostering a diverse, inclusive, and high-performing culture - Alignment with the core Digimarc values: collaborative, curious, and courageous Benefits - Comprehensive Benefits Including Medical, Dental, Vision, & Retirement Savings Plan - Restricted Stock Units - Flexible Paid Time Off & Holidays - Life Insurance - Tuition Reimbursement - Mentorship Opportunities - Training & Development - Remote work
• Apoiar o enriquecimento de empresas e contatos no HubSpot. • Validar dados comerciais, evitando duplicidades e inconsistências. • Apoiar a classificação de contas por segmento, fit, ICP e tierização. • Revisar informações geradas por automações e IA. • Operar rotinas simples em ferramentas como Clay, n8n e planilhas. • Apoiar a criação e manutenção de listas comerciais e bases ABM. • Documentar processos operacionais e sugerir melhorias. • Apoiar o time comercial com dados e insumos para abordagens mais personalizadas. • Apoiar rotinas simples de automação e enriquecimento em ferramentas no-code ou low-code.
Revenue Operations and Strategy Manager
Nooks Communications, Inc.Nooks Communications, Inc. is a fast-growing company focused on transforming sales development through AI-powered solutions. Since its founding, Nooks has devel
Title: Revenue Operations & Strategy Manager Location United States (Any Time Zone) Employment Type Full time Department GTMRev Ops Compensation $170K – $195K • Offers Equity About Nooks.ai: Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals. Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science. About the Role Nooks is looking for a Revenue Operations & Strategy Manager to help scale our best-in-class RevOps function. Reporting directly to the Sr. Manager of RevOps, you will own critical systems areas end-to-end, set the roadmap for how they evolve, and drive strategic initiatives that shape how our GTM organization operates. This is not an execution-only role. You will be the directly responsible individual (DRI) for meaningful pieces of our revenue engine - owning them from maintenance through evolution, educating stakeholders, and setting the standard for how we operate. You’ll combine deep analytical rigor with strategic judgment, evaluating trade-offs and broader business implications. The ideal candidate thrives in ambiguity, brings a clear point of view, and is energized by building systems that outlast them. You bring conviction, structured thinking, and a track record of shipping things that stick. What you’ll do This role offers excellent exposure to all aspects of the revenue engine and provides a clear path for growth into senior revenue operations positions. Analysis & Strategic Insight - Identify, evaluate, prioritize, and articulate business cases for GTM investments - including opportunity sizing to determine which levers matter most - Conduct deep-dive analyses into pipeline, conversion, segmentation, retention, and rep performance, identifying root causes and evaluating trade-offs across potential solutions - Develop hypotheses about where the business has the most upside, size the potential impact, and back it with structured analysis - Build and maintain executive-level dashboards, forecasting models, and GTM performance review cadences with a clear POV and prioritized recommendations Project Execution & Cross-Functional Partnership - Develop distinctive expertise in complex RevOps topics: forecasting methodology, territory design, segmentation, incentive design, or similar - and bring that expertise to bear on hard problems - Serve as a reliable project owner within RevOps and across the organization - known as someone who can independently take an effort from ambiguity to shipped outcome - Scope and execute projects aligned to agreed business outcomes and timelines, managing multiple workstreams concurrently without dropping quality - Proactively measure project outcomes post-launch and share learnings back to the business, including retrospectives on previously shipped work - Demonstrate strong prioritization and the ability to pivot quickly when priorities shift Communication & Team Leadership - Contribute meaningfully to team cohesion, morale, and the standard of work - you make the team better by being on it - Communicate expectations to stakeholders clearly and consistently, including timelines, dependencies, and trade-offs - Write with conclusions first - clear, concise, and paired with the rationale needed for the reader to trust the recommendation - Present findings and recommendations to GTM leadership with a clear point of view, tailored to the audience - Actively seek feedback and demonstrate progress on it - committed to your own continuous improvement and modeling that for the team Systems Ownership - Own the development and maintenance of a critical systems area (e.g., forecasting infrastructure, territory & quota management, lead routing, commissions, account scoring) end-to-end and with minimal guidance - Develop and maintain a 2-quarter forward roadmap for your systems area, sequenced against business priorities and communicated proactively to stakeholders - Define and own the criteria used to evaluate systems effectiveness and where to invest next - including build-vs-buy decisions and vendor evaluations - Identify and lead opportunities to evolve your systems area - whether that’s new capabilities within existing tools or updates to the broader stack - Run issue triage effectively and set the standard for how quickly and cleanly problems get resolved - Manage documentation for your systems area and model documentation best practices for the rest of the team - Drive communication, change management, and training for stakeholders and leadership when systems or processes change Tech Stack Expertise - Act as a subject matter expert across our GTM tech stack - HubSpot, Nooks, Gong, Clay, and forecasting tools - Partner with our GTM Systems Admins to maintain data hygiene, configure workflows, and optimize automation rules - Serve as an escalation point for GTM tech troubleshooting, rules of engagement interpretation, and daily operational issues - Continuously evaluate the tech stack for gaps, redundancies, and opportunities for consolidation or new investment Who You Are - 4+ years of experience in SaaS RevOps, with demonstrated progression in scope and ownership; 6+ years of total experience in investment banking, management consulting or related analytical roles - Subject matter expert in HubSpot and the modern GTM stack (Nooks, Gong, Clay, Claude/ChatGPT, Cursor, forecasting tools) - hands-on when needed, and trusted to guide others - Business-case fluency you can size an opportunity, articulate the trade-offs, and translate the analysis into a recommendation leadership can act on - Strong project owner you’ve independently scoped, sequenced, and shipped cross-functional initiatives, driving deliverables from partners you don’t manage - Analytical rigor you build complex models, investigate root causes, and stop only when you’ve found the real answer, not when you’ve found an answer - Comfortable with ambiguity: you bring structure to undefined problems, evaluate trade-offs, and weigh broader business implications before recommending a path - Builder’s bias for action: you create scalable programs with measurable impact rather than one-off fixes - Exceptional communicator: clear and persuasive in presentations, writing, and stakeholder updates; effective at educating others on your domain - Empathetic toward reps: genuinely invested in their success and the quality of their day-to-day experience - Collaborative, humble, and coachable: contributes to team morale, seeks feedback, and treats being challenged as a gift We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. In compliance with pay transparency laws and in pursuit of pay equity and fairness, we publish salary ranges for our open roles, seen on this listing. On top of this, we offer equity, generous perks, and comprehensive benefits. This Role Is Based in: Remote or San Francisco Bay Area. Occasional travel for team onsites, trainings, etc. may be expected. Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Role Description This is a remote position. This is a highly visible leadership role that sits at the intersection of Marketing, Sales, Revenue Operations, and Business Strategy. You will work directly with executive leadership, Territory Sales Executives, the Digital Marketing Lead, Sales Development Interns, and Growth Marketing Interns to drive pipeline generation and improve go-to-market performance. This role is ideal for someone who enjoys building systems, managing projects, coaching, developing talent, and using data to drive decisions. Requirements - Manage execution of marketing campaigns. - Coordinate content, email, social, and demand-generation initiatives. - Partner with the Digital Marketing Lead to execute growth strategies. - Measure campaign effectiveness and ROI. - Improve marketing workflows and automation. - Support Territory Sales Executives with pipeline development activities. - Monitor prospecting activities and performance metrics. - Ensure CRM data quality and process compliance. - Track lead progression and conversion performance. - Identify opportunities to improve sales efficiency. - Manage and mentor Growth Marketing Interns. - Manage and mentor Sales Development Interns. - Establish goals, accountability, and development plans. - Conduct weekly coaching and performance reviews. - Create repeatable operating procedures and playbooks. - Maintain and optimize Zoho CRM workflows. - Develop dashboards and KPI reporting. - Analyze lead generation and conversion trends. - Identify process bottlenecks and recommend improvements. - Implement AI-powered workflow enhancements. - Work directly with company leadership on growth initiatives. - Support market expansion efforts. - Develop scalable go-to-market processes. - Help build a best-in-class AI-enabled revenue organization. Qualifications - 4+ years of experience in marketing, sales operations, revenue operations, business operations, or related fields. - Experience managing projects and coordinating teams. - Strong analytical and organizational skills. - Ability to work across multiple departments. - Experience with CRM platforms and marketing automation tools. - Excellent written and verbal communication skills. - Entrepreneurial mindset with a desire to build. Benefits - Great medical, dental, and vision insurance options. - Retirement plan with company match to help save for your future. - In addition to 7 observed holidays, team members have 15 days paid time off. - Every position is fully remote, and our culture is family-first: flexible, life-respecting, and built on accountability. - We measure results, not hours at a desk so you can do your best work and still show up for the people who matter.


