• Collaborate with various engineering teams in ClickHouse to design and implement scalable, secure, and highly available systems for ClickHouse. • Establish and manage service level objectives (SLOs) and service level agreements (SLAs) for ClickHouse Cloud. • Ensure all the infrastructure components in ClickHouse Cloud (including Dataplane, Control Plane and ClickHouse Core) have monitoring and alerting in place to ensure timely detection and resolution of incidents. • Enhance and refine incident response processes and post-mortem analysis for any outages in ClickHouse Cloud including working with the support team to communicate to the impacted customers. • Continuously improve the reliability and performance of our ClickHouse services. • Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities. • Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.

• Collaborate with various engineering teams in ClickHouse to design and implement scalable, secure, and highly available systems for ClickHouse. • Establish and manage service level objectives (SLOs) and service level agreements (SLAs) for ClickHouse Cloud. • Ensure all the infrastructure components in ClickHouse Cloud (including Dataplane, Control Plane and ClickHouse Core) have monitoring and alerting in place to ensure timely detection and resolution of incidents. • Enhance and refine incident response processes and post-mortem analysis for any outages in ClickHouse Cloud including working with the support team to communicate to the impacted customers. • Continuously improve the reliability and performance of our ClickHouse services. • Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities. • Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.

• Lead, mentor, and grow a team of 7 DevOps and Infrastructure engineers. • Drive agile delivery, sprint planning, and backlog prioritisation to align infrastructure deliverables with AI research and product roadmaps. • Establish best practices for Reliability Engineering, Infrastructure-as-Code (IaC), continuous integration, and incident post-mortems. • Manage high-density GPU clusters across a multi-cloud ecosystem optimised for large custom AI model training and real-time inference workflows. • Oversee infrastructure consumption, track cloud/hardware costs, negotiate vendor terms, and optimise GPU utilisation. • Serve as the senior technical escalation point for complex infrastructure incidents and architecture decisions. • Standardise platform deployments using Infrastructure as Code and modern container orchestration. • Partner with security stakeholders to ensure our AI training environments meet industry security standards.

Role Description As a Ping Identity Site Reliability Engineer, you will be involved in every facet of our Cloud-based services. You will establish solutions for building, deploying, and maintaining the infrastructure of one of the largest identity platforms in the world. We follow a DevOps model: Development and Operations teams are integrated, running continuous deployments daily, and the teams collaborate in the solution's development, deployment, and operations. - Work collaboratively and independently to design and deliver solutions as well as review and provide feedback for those delivered by other engineers for our software and services on our cloud hosted production infrastructure. - Shape how our mission-critical enterprise software solutions are developed and deployed using optimized and automated CI/CD pipelines that ensure high quality products. - Help design, build and support infrastructure and security technologies within the cloud that offer resiliency, observability and optimized cost. - Communicate proactively and effectively to different kinds of audiences within the company. Share your own experience, knowledge and expertise with others to help them grow and develop. - Participate in planning work and identify areas of improvement. - Perform technology evaluation and selection. - Participate in an on-call rotation for maintenance of the cloud solutions. Qualifications - Experience in scalable, distributed systems architecture. - Experience with Cloud Platforms. - Experience of programming using Go. - Experience with containerization technologies, including Docker. - Experience with orchestration technologies, including Kubernetes. - Experience defining and implementing automated service deployments, including provisions for networking, security, reliability, management, reporting, and configuration management. - In-depth understanding of best practices for deployment automation. - Experience using Git in a team environment (pull requests, branching, push, and pulls). - CS Degree or equivalent experience. Requirements - You will have an advantage if you have an in-depth understanding of networking, including routing, naming, security, network performance, and network failure modes. - You have an in-depth understanding of identity and access management. - You have experience with instrumentation and management of automated deployments. - You have experience resolving customer deployment issues. - You have worked with distributed teams. - You understand CI/CD processes, and have some experience building CI/CD pipelines. Benefits - Generous PTO & Holiday Schedule. - Parental Leave. - Progressive Healthcare Options. - Retirement Programs. - Opportunity for Education Reimbursement. - Commuter Offset (Specific locations).