• Build the core backend services: Design, implement, test, and operate services for context ingestion and indexing. • Create a scalable SaaS foundation: Define and build architecture for multi-tenant service. • Power agent-facing retrieval workflows: Build APIs for AI agents and internal applications. • Work across product and infrastructure and make practical tradeoffs. • Operate what you build: Instrument services with observability tools. • Contribute to technical direction: Help shape architecture and engineering practices. • Effective communication in a dynamic and collaborative environment. • Ownership and impact: Take full ownership of AI solutions developed.

• Build the core backend services: Design, implement, test, and operate the first services for context ingestion, context indexing, retrieval orchestration, API access, source configuration, and system administration. • Create a scalable SaaS foundation: Help define and build the architecture for a multi-tenant service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries. • Power agent-facing retrieval workflows: Build APIs and service interfaces that allow AI agents, MCP tools, CLIs, and internal applications to retrieve relevant context, provenance, confidence signals, and warnings. • Work across product and infrastructure: Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production. • Operate what you build: Instrument services with metrics, logs, traces, alerts, and dashboards. Use observability tools to understand system behavior and improve reliability. • Contribute to technical direction: Help shape the architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for a new product area. • Effective communication: You’ll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams. • Ownership and impact: Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows.

• Liderar el diseño e implementación de arquitecturas de software escalables • Desarrollar interfaces de usuario modernas, responsivas y accesibles • Diseñar y desarrollar APIs RESTful y/o GraphQL • Definir y mantener la arquitectura de microservicios • Escribir código limpio, testeable y bien documentado que sirva como referencia • Liderar code reviews y sesiones de pair programming • Mentorear y guiar técnicamente a desarrolladores junior y mid • Colaborar con equipos de QA, producto y stakeholders • Definir e implementar estrategias de seguridad y buenas prácticas • Documentar soluciones técnicas, flujos de datos y decisiones arquitectónicas • Participar en la planificación técnica y estimación de proyectos • Proponer e implementar mejoras continuas en procesos y herramientas de desarrollo • Investigar y evaluar nuevas tecnologías para su adopción en el equipo

Role Description As a Senior Backend Engineer on the Booking Engine squad, you'll implement new architectures, features, and best practices to scale the Cloudbeds platform, contributing to our ongoing move toward a service-oriented architecture using modern SaaS and AWS technologies across the stack. You'll work on systems where correctness, latency, and resilience under load are core to the job, not afterthoughts. Your goal is to deliver an exceptional experience to customers around the world, with quality, performance, and scalability top of mind. This role is part of the Booking Engine Squad, the team behind the guest-facing reservation experience that powers direct bookings for tens of thousands of Cloudbeds properties worldwide. Direct bookings are one of the most valuable channels we can win for a property, and we're constantly building new and innovative ways to help them capture that demand, from richer customization to entirely new booking experiences. It sits on the revenue-critical path, so speed, reliability, and getting the details right directly shape whether a guest completes a booking. It's one of our highest-leverage products, and if you want to own real software used around the world, this is a great team to build on. Qualifications - 5+ years of PHP web application software engineering experience - Expert knowledge of relational databases, indexing, and searching technologies - Experience with API-driven design and development - Good product sense and empathy for our customers - Solid Git fundamentals, including workflows and actions - Strong knowledge of and a passion for software best practices, design patterns, and testing, including test automation across unit, integration, and end-to-end levels - Excellent problem-solving and debugging skills - Strong communication, teamwork, and collaboration, with a real sense of ownership and good time management - Passionate about agile practices and continuous improvement - Business-level English fluency, verbal and written - Experience identifying and improving application performance Requirements - Design and implement features and improvements in PHP - Design and build the APIs and integrations the booking flow depends on - Model and evolve the data behind availability, pricing, and reservations - Own the performance, scalability, and reliability of our services at scale - Contribute to the ongoing initiative to migrate our core platform into microservices and event-driven services - Lead discussions on complex technical concepts and requirements with both technical and non-technical stakeholders, drive technical decisions, and contribute to the backend architecture group - Write clean, well-tested, well-documented, and elegant code, including documentation for new and existing areas of our application - Collaborate with cross-functional teams to plan, build, and ship high-quality features - Mentor team members through pair programming and code reviews - Re-architect and refactor existing systems, and help design the long-term vision for our technology and component architectures - Advocate for engineering best practices, quality, and test automation across our code and processes Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer