Title: Director of Programs Location: Allentown, PA Full time Job requisition id R22929 Job Description: Mikayla’s Voice is a nonprofit organization that provides inclusive programs in the arts, education, and sports. Current program priorities include the Wheels of Friendship® art program, Kaya’s Kaleidoscope art projects, and school-based mentor programming for students in kindergarten through 12th grade. These programs support children as they serve as ambassadors for the organization’s message, mission, and commitment to inclusion. The Director of Programs is responsible for the delivery, coordination, and expansion of assigned programs. These programs showcase children’s talents and creativity while promoting successful inclusion as children work, play, and learn together. This position serves as a key voice and community ambassador for the organization’s mission, ensuring that the mission is advanced through innovative programming, strategic planning, and community outreach. Keystone Human Services offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, holidays, retirement savings options (including 401(k) match), Employee Assistance Program (EAP), tuition reimbursement, professional development, and employee discount programs. Position Details: - Full-time, Exempt - Hybrid schedule (2 days in the office, 3 days remote) - $65,000 per year Responsibilities Include: - Ensure the mission is advanced through programs, strategic planning, and community outreach - Develop, implement, coordinate, and oversee all programming - Assist with the development of brand identity, marketing materials, social media and web content - Support the development and implementation of a comprehensive quality plan and related quality initiatives - Use data analysis to inform decision-making and improve program and organizational management - Recommend and implement programmatic or procedural changes to improve service delivery - Establish and maintain effective relationships with key stakeholders, including funding sources, elected and appointed officials, partner organizations, people using services, and their families - Prepare comprehensive reports on active programs in advance of Board meetings and as required by funders - Develop program budgets and oversee fiscal management for assigned budgets - Coordinate and seek donations to help reduce program expenses - Lead service line development and new program expansion activities - Assist with the preparation of program grants Qualifications: - Associate degree - Demonstrated knowledge of disability rights advocacy, budget management, and strong organizational practices - Strong verbal and written communication skills, with the ability to read, understand, and apply written information - Comfort using computers and learning new software or online systems - Valid driver’s license with daily access to a privately maintained and insured vehicle - Successful completion of the pre-employment process, including clearances and verifications Keystone Human Services prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on any category protected by applicable federal, state, or local law. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Role Description The Director, Enterprise Innovation & Launch is responsible for accelerating SSI’s ability to deliver solutions from concept to market adoption with speed, consistency, and measurable impact. This role plays a critical part in establishing the Enterprise Transformation Office (ETO), enabling rapid innovation, and ensuring consistent, coordinated, and high-quality communication across the client lifecycle. The Director establishes the governance and operating discipline required to scale—defining cross-functional processes, aligning stakeholders, and driving accountability across the organization. Operating in a hands-on, roll-up-your-sleeves capacity, this individual drives execution through influence, building alignment, surfacing risks, and delivering results across teams. Duties and Responsibilities - End-to-End Launch Execution (Concept → GA) - Lead execution of solution launches from concept through GA and early stabilization, ensuring alignment to business and client outcomes. - Establish ownership, timelines, and deliverables across cross-functional teams, including downstream implementation and support readiness. - Design and manage beta and early release programs to validate readiness, capture feedback, and ensure successful transition to scale. - Ensure all-company readiness and post-launch execution alignment, aligning Sales, Marketing, Client Relations, Support, and Professional Services. - Launch Governance & Accountability - Define and enforce a standardized, phase-gated launch framework (tollgates, entry/exit criteria, success measures). - Track progress, identify risks, and drive accountability to maintain momentum, resolving cross-functional dependencies and execution tradeoffs. - Align with enterprise prioritization, SDLC, and DevOps release schedules; maintain visibility through ADO, Aha!, or similar tools. - Client Lifecycle & Go-to-Market Communication Coordination - Drive cross-functional alignment on communication strategy, timing, and delivery ensuring a cohesive client experience across the lifecycle. - Coordinate go-to-market, launch, and ongoing client communication across Marketing, Solution Management, Engineering/DevOps, and Client Relations. - Establish and enforce standardized communication practices and coordination points across the lifecycle, reducing fragmentation and ensuring consistency across teams. - Data, Metrics & Performance Visibility - Partner with Solution Management and data teams to advance and evolve client-facing reporting and analytics capabilities. - Define and track KPIs for launch success and client impact (e.g., on-time GA, adoption, quality, measurable outcomes). - Develop reporting to provide visibility into launch readiness, execution risks, post-launch performance, and ongoing solution value. - Innovation & Rapid Proof of Concept (POC) Enablement - Establish and lead a lean, cross-functional POC capability to rapidly test new concepts and opportunities. - Define intake, prioritization, and success criteria to support rapid experimentation, informed go/no-go decisions. - Transition validated POCs into the formal launch pipeline for scaled delivery under established launch governance. - Enterprise Transformation Office (ETO) Activation - Stand up Innovation & Launch capability, including governance, tollgates, and readiness model. - Lead enterprise project coordination for priority initiatives, aligning to ETO governance (in partnership with leadership). - Establish cross-functional operating rhythms, including execution cadences, escalation paths, and stakeholder alignment. - Support the development of the broader ETO model, informing structure, role design, and scaling approach over time. - May lead or coordinate adjacent ETO capabilities (e.g., enterprise project management and cross-functional execution) until dedicated roles are established. - Continuous Improvement & Capability Build - Standardize launch and innovation practices across solutions to reduce variability and improve predictability, release velocity, and scalability across the organization. - Evolve the Enterprise Launch & Innovation function to support SSI’s growth and strategic priorities. Qualifications - Proven experience delivering solutions from concept through GA. - Strong cross-functional leadership and stakeholder coordination. - Ability to drive outcomes through influence (not formal authority). - Strong analytical and reporting capabilities. - Experience in healthcare technology. Requirements - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. - Must be able to proficiently speak, read and write in English. Benefits - Competitive salaries. - Excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation, and tuition reimbursement. Experience and Education Requirements - Education - Minimum: Bachelor’s degree in Computer Science, Industrial Engineering, Operations, Business Administration. - Preferred: Master’s degree in Computer Science, Industrial Engineering, Operations, Business Administration. - Years of Experience - 5–10+ years in SaaS, product operations, or launch/program leadership. - 3–5+ years in Product Management or Product Operations specifically focused on data analytics, reporting, or intelligence solutions. - 3–5+ years in Agile/SDLC environments/scrum. - Certifications - Preferred: PMP (Project Management Certification). - Preferred: LSSGB (Lean Six Sigma Green Belt).

Title: Director Revenue Cycle Management (Hybrid) Locations: Greater Houma, Lafayette, New Orleans, Baton Rouge, or Thibodaux, LA Work Type: Hybrid, Full Time Job ID: DIREC003025 Department: REVENUE CYCLE Job Description: The Director of Cardiovascular Institute of the South (CIS) RCM Operations provides executive leadership over all revenue cycle management operations for the CIS group practice, with accountability for RCM results, team performance, payer relationships, denial management, and billing and collections workflow integrity. This is a bridge role designed to provide immediate operational continuity while securing a long-term leader for the CVL platform: the individual hired will lead and manage CIS today and assist with the business transformation to AthenaOne. The individual will ultimately transition into the future-state Director of RCM Support role for Cardiovascular Logistics (CVL). The Director of RCM Support will assume platform-wide responsibility for RCM systems, workflow optimization, staff development, and operational infrastructure across the full CVL enterprise. This Hybrid position is available in LA. Applicants are welcome to apply from the following areas only, Greater Houma, Lafayette, New Orleans, Baton Rouge, or Thibodaux, LA, or willing to relocate, no relocation assistance will be provided. Starting salary range is $150K annually, dependent on experience. KEY RESPONSIBILITIES: - Provide day-to-day executive leadership of the CIS RCM, including oversight of billing, collections, denial management, and payer relations - Monitor, manage, and improve CIS revenue cycle KPIs — AR days, % AR > 120, net collection rate, denial rate, clean claim rate — and report results regularly to the VP of RCM - Manage, mentor, and develop the CIS RCM staff; establish clear accountability frameworks and drive a culture of continuous improvement and professional growth - Lead denial management and appeals processes; identify root-cause trends and implement corrective action plans to reduce denial rates and protect net revenue - Maintain and strengthen payer relationships; escalate credentialing or contract issues as needed in coordination with the CIS Credentialing Manager (Current State) and CVL Director of Credentialing (Future State) - Partner with the Athena implementation team on workflow design, queue configuration, data migration, and go-live readiness activities specific to CIS - Collaborate with the VP of RCM and peer platform directors on enterprise-wide process standardization, RCM transformation initiatives, and platform reporting - Serve as the primary CIS liaison to CIS Executive Leadership, Practice Management, Finance, HR, and Compliance on revenue cycle matters; ensure alignment on budgeting, staffing, and regulatory requirements - Ensure compliance with payer requirements, CMS billing guidelines, HIPAA, and internal revenue cycle policies and procedures - Prepare and present operational and financial reports to the VP of RCM and CIS executive leadership as requested - Actively assist with the business transformation to Athena, supporting implementation, workflow build, and change management efforts; transition into the Director of RCM Support role, assuming platform-wide responsibility for RCM systems, workflow optimization, vendor relationships, and operational support across all CVL entities QUALIFICATIONS: - Bachelor's degree in Healthcare Administration, Business, Finance, or a related field required or equivalent experience. - Minimum 7 years of RCM experience in an ambulatory, multi-specialty, or physician group healthcare setting; cardiovascular or cardiology group experience a plus - Minimum 3 years of director-level or senior leadership experience in ambulatory revenue cycle management - Demonstrated experience with RCM platforms and EHR/PM systems; Athena Health (athenaOne) experience strongly preferred - Deep understanding of payer billing requirements, denial management strategies, and collections processes in a physician group environment - Proficient in RCM analytics and reporting tools; ability to interpret KPI trends and translate data into operational action - Experience leading RCM workflow design, process improvement, and operational infrastructure build — not solely a traditional collections or AR management background - Excellent leadership, communication, and interpersonal skills; ability to build trust and operate effectively across a multi-site, multi-entity platform - Track record of building and developing high-performing RCM teams in a growth or transformation environment - Healthcare transformation or growth company experience preferred - CPC, CRCR, or equivalent coding/billing certification preferred but not required

Title: Senior Director of Development, Batten School & VIMS Location: Gloucester Point, Virginia Job Description: Full time job requisition id JR101801 Job Requisition: JR101801 Senior Director of Development, Batten School & VIMS (Open) Job Posting Title: Senior Director of Development, Batten School & VIMS Department: CC00816 VIMS1 | DEAN | Advancement Job Family: Staff - Giving: Annual, Major Gifts, & Planned Worker Sub-Type: Regular (benefited) Job Requisition Primary Location: Watermen's Hall Primary Job Posting Location: Posting Location - VIMS Gloucester Job Description Summary: In University Advancement, we create the conditions for opportunity – human, financial, & experiential by garnering and stewarding the resources that advance William & Mary. The mission of the Advancement Office at The Batten School of Coastal and Marine Sciences & VIMS is to oversee all fundraising efforts for its benefit. The mission of William & Mary’s Batten School of Coastal & Marine Sciences & Virginia Institute of Marine Science (VIMS) is to seek and broadly communicate knowledge in marine and coastal science to the Commonwealth of Virginia, the nation, and the world through research, education, and advisory service. The Batten School & VIMS make seminal advances in understanding coastal and marine systems through research and discovery, translate research findings into practical solutions to complex issues of societal importance, and provide new generations of researchers, educators, problem solvers, and managers with an education of unsurpassed quality. This position is assigned 5% effort to support the VIMS Foundation with the responsibilities outlined below. Job Description: The Senior Director of Development is an essential member of the William and Mary’s Batten School’s Development team. The Senior Director reports to the Executive Director of Advancement and VIMS Foundation at the Batten School & VIMS and is responsible for the developing fundraising strategies and tactics and leadership of a team of fundraisers. The Senior Director will develop and manage a portfolio of donors and build philanthropic strategies for donors and prospects who support the school’s priorities. They also work closely with internal partners in the Office of University Advancement, including other school and unit development professionals, regional gift officers, colleagues on the marketing, communications, events, stewardship, alumni engagement, and annual giving teams, and staff and faculty partners on campus. The Senior Director will develop an appropriate-sized major gift portfolio of prospects by the end of their second year in the position and will be expected to conduct an appropriate number of $50,000 asks based on the portfolio. In addition to annual dollars raised, performance goals include the number of asks and closes, activity/move measures, and the number of prospects identified and qualified for major gift potential. The Senior Director will help foster a culture of belonging that embraces all people and perspectives. This position will be located in the VIMS Advancement office near historic Yorktown, VA on our scenic Gloucester Point campus and offers a flexible work environment. This position is classified as professional, meaning it is salaried and exempt from overtime. For benefits and leave purposes, this role falls under the "12‑month Professionals & Faculty" classification on the HR website. Review the full position description with all job duties on the University Advancement recruitment website: Open Positions | University Advancement - William & Mary Conditions of Employment - This position may require additional hours beyond typical work hours, including evenings and weekends. - Must have the ability to travel extensively throughout the assigned region. Salary: $120,000 to $130,000 commensurate with experience and internal alignment. Required Qualifications - Bachelor’s degree or equivalent combination of education, training, and/or experience. - Commitment to the university’s values of belonging, curiosity, excellence, flourishing, integrity, respect, and service, including, but not limited to, collaboration, staffing and programming. - Progressively responsible experience in academic or non-profit fundraising (typically, 7+ years). - Demonstrated success identifying, qualifying, soliciting, cultivating, and stewarding donors at the lead annual and major gift ($50,000+) level. - Fluency in using persuasive language to promote visionary gift opportunities, with the proven ability to identify, qualify and cultivate prospective major gift donors and desire exceed goals. - Strong interpersonal skills, with the ability to deal effectively and discreetly with donors, colleagues, and other appropriate officials. - Strong business acumen with the ability to work effectively in a metrics-driven environment and a commitment to building a culture of engagement and philanthropy. - Ability to work collaboratively with colleagues and with a diverse constituent base needed. - Strong organizational skills, an entrepreneurial spirit, independence and the ability and desire to work effectively and successfully with minimal supervision, while managing complex priorities and projects concurrently. Preferred Qualifications - Demonstrated management or leadership experience. - Demonstrated ability to reach aggressive goals, soliciting and securing private gifts. - Campaign experience within a higher education or nonprofit environment. Position Duties Fundraising and Portfolio Management, 60% - The Senior Director’s primary focus is identifying and qualifying prospects who may or may not have existing ties with the university to build a pipeline of donors. - Qualify, build, and manage a portfolio of 100-125 prospects and participate in one-on-one virtual and in-person cultivations and solicitations of gift opportunities. - Gain a comprehensive understanding of the Batten School & VIMS priorities to make persuasive verbal and written arguments for supporting key programs and projects, effectively matching prospects’ interests to specific Batten School at VIMS needs. - Cultivate, solicit, and move prospects toward gifts benefiting any/all of William & Mary’s schools and programs, targeting philanthropic commitments of $50,000 and above. - Work with the Executive Director, the Batten School Director/s of Development and regional, central, and university colleagues to identify, qualify, cultivate, solicit, and close gifts while stewarding donors and prospects with major gift capacity. - Coordinate prospect research with the Prospect Development team to identify new major donor individual /institutional prospects from the database and other sources. Review listings of alumni, parents and friends from the database and other publicly available sources and help to develop individual strategies to engage and cultivate them for new gifts. - Prepare letters of inquiry and proposals to prospects and donors on behalf of the university, requesting support for endowment, education, research, and capital priorities. - Develop a working knowledge of the university’s goals, priorities, and programs and align fund-raising efforts with these priorities. - Research and write briefings to prepare colleagues, including leadership and faculty, for effective meetings with major gift prospects. - Direct follow-up correspondence and objectives resulting from donor meetings. Document all advancement activity in the donor/prospect database. - Suggest potential prospects for trustee and advisory boards. Strategic Program Management, 20% - Provide counsel and support to the Executive Director and the Dean of the Batten School in efforts to engage and cultivate current and prospective donors. - Collaborate with colleagues in University Advancement to develop and elevate giving opportunities for the Batten School and VIMS across multiple audiences and channels. Campaign Development Leadership & Volunteer Management, 15% - Strategically help share campaign priorities and strategies as it relates to the Batten School & VIMS. - Work with volunteers and board members from across campus in the direction of the Executive Director and the Dean. Performance Management / Staff Management, 5% - Establish expectations which are clear, well communicated, and related to the goals and objectives of the unit. - Provide staff with frequent, constructive feedback, including interim evaluations as appropriate. - Ensure staff have the necessary knowledge, skills, and abilities to accomplish goals. - Complete evaluations and EWPs by established deadlines with proper documentation. - Address and document performance issues as they occur. - Review and communicate safety issues to ensure a safe and healthy workplace and a reduction in work-related absences. Additional Job Description: Job Profile: JP0440 - Senior Major Gifts Officer - Exempt - Salary - S14 Qualifications: Compensation Grade: S14 Position Restrictions: Continuing E&G funded position and not term-limited EEO is the Law. Applicants can learn more about William & Mary’s status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check. Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.