Role Description We are looking for a Level 1 Technical Service Representative to join our TEXO team. In this role, you will receive training on both the Alliant Systems and LinenMaster software platforms and provide remote technical support to our U.S.-based customers. You will troubleshoot software issues, answer customer questions, guide users through solutions, and work closely with internal teams to ensure an excellent customer experience. If you enjoy problem-solving, helping customers, and learning new technologies, we'd love to hear from you. Key Responsibilities - Learn and develop working knowledge of the Alliant Systems and LinenMaster software platforms. - Provide technical support to customers via phone, email, and remote support tools. - Troubleshoot software issues and guide customers through solutions. - Document customer interactions and resolutions in ConnectWise. - Assist with software installations, updates, and user training. - Work with implementation and development teams to resolve more complex issues. - Communicate clearly with customers and team members to ensure timely resolution of service requests. - Support customer onboarding activities, including data verification and system setup. - Identify opportunities to improve the customer experience and share best practices. - Perform other duties as assigned. Qualifications - Degree in Information Technology or a related field, or at least three years of experience in technical support, help desk, or a similar customer-facing technical role. - Strong troubleshooting and analytical skills. - Excellent customer service and communication skills. - Comfortable learning new software applications. - Ability to manage multiple priorities in a fast-paced environment. - Strong attention to detail and organizational skills. - Ability to work independently and as part of a team. - Ability to travel, if required. - Commitment to following the company's information security policies. Requirements - Employment Type: Full-time - Location: Remote (Anywhere in the U.S.) - Schedule: Monday–Friday, 8:00 AM – 5:00 PM Central Time (CT) - Compensation: $45,000–$50,000 USD per year - Company-provided equipment Benefits - Medical, dental, vision, and life insurance - 401(k) with company match - 13 paid U.S. holidays per year - Flexible Paid Time Off (PTO) policy - Telemedicine and wellness program - Employee Assistance Program (EAP) - Employer-paid long-term disability - Professional growth opportunities - Collaborative team environment Interview Process - Application and review - HR screening call - Technical interview - Final Interview with the Leadership Team

• This role is field-based, and candidates should live within a reasonable distance from the primary city. • Execute brand strategy and tactics in field, sales performance. • Effectively manage assigned territory and targeted accounts. • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance. • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives. • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call. • Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers. • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities. • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment and to anticipate environmental changes and challenges and to optimize brand strategy and its execution.

• This role is field-based, and candidates should live within a reasonable distance from the primary city • Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations. • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives. • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call. • Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers. • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities. • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.