Trust The LinenMaster Family
Technical Service Representative, Level 1
Location
United States
Posted
6 days ago
Salary
$45K - $50K / year
Seniority
Senior
Job Description
Technical Service Representative, Level 1
LinenMaster
• Learn and develop working knowledge of the Alliant Systems and LinenMaster software platforms. • Provide technical support to customers via phone, email, and remote support tools. • Troubleshoot software issues and guide customers through solutions. • Document customer interactions and resolutions in Salesforce. • Assist with software installations, updates, and user training. • Work with implementation and development teams to resolve more complex issues. • Communicate clearly with customers and team members to ensure timely resolution of service requests. • Support customer onboarding activities, including data verification and system setup. • Identify opportunities to improve the customer experience and share best practices. • Perform other duties as assigned.
Job Requirements
- Degree in Information Technology or a related field, or at least three years of experience in technical support, help desk, or a similar customer-facing technical role.
- Strong troubleshooting and analytical skills.
- Excellent customer service and communication skills.
- Comfortable learning new software applications.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Ability to travel, if required.
- Commitment to following the company's information security policies.
Benefits
- Medical, dental, vision, and life insurance
- 401(k) with company match
- 13 paid U.S. holidays per year
- 120 hours of Paid Time Off (PTO) per year
- Telemedicine and wellness program
- Employee Assistance Program (EAP)
- Employer-paid long-term disability
- Professional growth opportunities
- Collaborative team environment
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