Role Description This is your opportunity to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Senior Analyst Capacity Planning and Forecasting, you hold primary accountability for the headcount and hiring strategies that power Hilton Reservation and Customer Care contact centers globally. Unlike a traditional analyst role, you will focus on strategically balancing exceptional guest experiences, service level performance, and global cost optimization. You will use advanced business intelligence and predictive modeling to mitigate operational risk and lead long-term planning decisions. Reporting to the Senior Manager of Forecasting, Planning and Analytics, you serve as the strategic consultant to our Partner Managers and external service providers. You lead the roadmap that brings global hiring decisions to life, distilling complex data into executive-level insights and owning global initiatives from concept through delivery. What you'll do during a typical day: - Lead recurring Workforce Management calls with external partners to synchronize on contact volume trends, performance gaps, and execution of staffing strategies. - Build optimized headcount and hiring plans by managing customer experience, service levels, and global cost efficiencies. - Be the primary contact for communicating hiring plan adjustments and staffing changes to Partner Managers to ensure seamless contact center coverage. - Maintain advanced staffing models using Python to create predictive targets for headcount and hiring needs. - Analyze contact flows and track staffing accuracy to measure operational efficiency across internal and external partner teams. - Use tools like MicroStrategy, Alteryx, and Power BI to query the Enterprise Data Warehouse and build automated reports to identify trends and discover root causes of results. - Translate complex forecast and capacity outputs into clear, data-driven operational guidance for business owners. How you'll collaborate with others: - Engage with Partner Managers and external vendors to align on headcount requirements and contact volume support. - Translate staffing model outputs and operational variances into clear, actionable executive summaries for global leadership. - Collaborate with Workforce Management, Operations, and Engineering teams to operationalize hiring plans. - Work across teams and functions, embracing diverse perspectives to arrive at solutions to staff and support our customers. Projects you'll take ownership of: - Lead the development of staffing and hiring plans for assigned global business units. - Design complex hiring scenarios tied to growth, seasonality, and shifting operational needs. - Oversee the communication and reporting workflows that bridge internal planning with external partner performance. - Challenge the status quo by mastering new tools or languages to improve the capacity toolkit. Qualifications - Two (2) years of experience in Capacity Planning or Modeling in a contact center environment. - One (1) year of experience in Quantitative and Qualitative analysis including the use of statistical and predictive models. - High level of proficiency in SQL-based BI tools (e.g., MicroStrategy, Alteryx, or Power BI). - Working knowledge of Python, including the skill to read, understand, and modify existing scripts. - Expertise in communicating analytical findings to important partners and executives. Requirements - Bachelor's Degree in a related quantitative field (Mathematics, Statistics, Computer Science) or equivalent specialized experience (preferred). - Experience managing projects and timelines, working directly with partners (preferred). - Experience using programming languages to build scripts such as R (preferred). - Knowledge of database architecture and data modeling principles and techniques (preferred). Benefits - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program. - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP). - Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. - Financial security for your future – Our retirement plans make it easier to save for what's next.

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Defense, Space & Security (BDS) is hiring for an Experienced Staff Analyst to support our Space and Intelligence delivery team in El Segundo and other sites. This ideal candidate will work cross-functionally with various to build relationships and support the needs of our teammates. You will have the opportunity to develop a deep understanding of the various programs and sites that we deliver training to. This position is fully virtual. To be successful in the role, you should have a demonstrated ability to collaborate and integrate across functions, demonstrated project execution skills, and be a self-starter with initiative who has a deep passion for our employees. Position Responsibilities: - Manages and provides reporting for staffing on the program, including the use of the Adaptive Planning tool. - Plans and coordinates organizational facility requirements. Develops and deploys localized organizational information. - Provides data for management review and tracks execution of the plan to communicate status to all project participants. - Conducts research and analyzes data from multiple sources. Delivers informational or organizational materials to senior leaders. - Provides logistics and facilitation of personnel seating and moves between buildings. - Collaborates with subject matter experts, suppliers, partners and customers to deploy broad organizational onboarding and training. This position is fully remote. The selected candidate will be required to work virtually and collaborate with the other staff analyst across the Space and intelligence portfolio. Basic Qualifications (Required Skills/Experience): - Experience in using the MyLearning system. - Experience working closely with Facilities Operations, Purchase Orders, and/or classified work environment - Self-motivated problem-solver who is comfortable with dynamic, fast paced environments - Experience with project management and the ability to self-manage projects - 3+ years of experience using Microsoft Office software - 3+ years of experience synthesizing information and creating reports - 3+ years of experience communicating, collaborating, and building consensus with stakeholders Preferred Qualifications (Desired Skills/Experience): - Bachelors' Degree or higher - 3+ years of experience working as a Project Management Specialist utilizing standard project management tools demonstrating requirements development, planning, and execution - Ability to apply systems thinking to understand inter-relationships of business decisions Relocation: Relocation assistance is not a negotiable benefit for this position. Travel: Position may require travel up to 10% of the time. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Total Rewards: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $90,950 - $141,150 Applications for this position will be accepted until Jun. 02, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

• Ensure all customer inquiries are resolved efficiently and courteously. • Serve as the primary point of contact between our customers and the company. • Deliver excellent service — with purpose, care, and real impact.

Title: Sr. Program Analyst Location: USA CA Port Hueneme Full Part/Time: Full-time Remote Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Program Delivery and Execution Job Qualifications: Skills: Leadership, Professional Development, Scheduling Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: PROGRAM ANALYST SENIOR We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Senior Program Analyst joining our team to support our Navy customer activities at Point Mugu. SECRET CLEARANCE REQUIRED TO START!! At GDIT, people are our differentiator. As a Sr. Program Analyst, a typical day will include: - Performs a variety of complex and analytical tasks in support of a multiple programs, projects and customers - Develops plans, budgets and schedules meet program, project, and contractual requirements - Monitors and reports performance against plans to ensure program, project, and contractual, cost, and schedule objectives are met - Interacts regularly with customers and other industry representatives to ensure conformance to customer and contractual requirements - Supports the development of business activities - Participates in special projects as required - Provides guidance, training, and leadership to less-experienced analysts QUALIFICATIONS: - BA/BS (or equivalent experience) preferred - 5+ years of experience - Secret clearance required to Start! GDIT IS YOUR PLACE: Full-flex work week to own your priorities at work and at home 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays The likely salary range for this position is $93,662 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Remote Work Location: USA CA Port Hueneme Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans