Patient Support Representative
Location
United States
Posted
16 days ago
Salary
$17 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Support Representative
CareTria
Role Description The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions. - Support inbound and outbound phone lines for the pharmacy. - Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals. - Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail. - Accurately and completely capture information and update systems appropriately. - Be flexible, organized and able to comply with constantly changing program business rules. - Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution. - Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction. - Provide availability, tracking and shipping information for patient’s medication as needed. - Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations. - Report adverse events/product complaint inquiries received in accordance with standard operating procedures and current good manufacturer practices. - Execute day-to-day operations specific to the assigned program(s). - Maintain patient confidentiality at all times. Qualifications - High school diploma or equivalent. - Two (2) years of work experience in a customer service or customer focused role. - Must have proven ability to provide consistently high-quality service. - Associate Degree or technical school training in a related field (preferred). - One (1) year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field (preferred). - Experience with HIPAA and patient services (preferred). - Bi-lingual, English and Spanish (preferred). Requirements - Demonstrated empathy and compassion. - Excellent verbal and written communication skills. - Excellent organization skills and detail oriented. - Balance multiple priorities to meet expected response deadlines. - Adaptable, flexible and readily adjust to changing situations. - Ability to work independently and as a member of a team. - Ability to comprehend and apply basic math principles. - Ability to apply logical thinking when evaluating practical problems. - Ability to present information and respond to questions from stakeholders. - Ability to interact with a diverse group. - Ability to listen and demonstrate a high degree of empathy. - Demonstrated computer skills including Microsoft Word, Excel, and Outlook. - Display tact and diplomacy in response to unfavorable or negative situations. - Demonstrated sensitivity and understanding when speaking with patients. - Demonstrated passion for speaking with people in an outgoing way. Benefits - Expected base pay range for this position is $17 per hour. - Comprehensive benefits package including access to health, dental, and vision insurance. - Retirement plan options. - Paid time off. - Paid parental leave. - Employee assistance programs. - Other perks. - Eligible employees may also have access to performance bonuses.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Client Support Specialist
TravelwmissyIf you're organized, dependable, and enjoy helping others, we'd love to hear from you.
Role Description We are seeking refined, detail-driven individuals to support a high-touch client experience by managing logistics, coordinating schedules, and ensuring every detail is executed flawlessly. This fully remote opportunity is ideal for those who take pride in delivering seamless, elevated service while working independently. No prior experience is required; however, a strong sense of organization, discretion, and client care is essential. Comprehensive training and ongoing support are provided. You will play a key role in ensuring every client interaction is smooth, polished, and thoughtfully managed from beginning to end. Key Responsibilities: - Provide attentive, personalized communication tailored to each client - Oversee scheduling, confirmations, and detailed coordination with accuracy - Anticipate client needs and proactively ensure all elements are in place - Maintain clear, timely updates throughout the entire process - Deliver a seamless, high-standard experience from initial planning to completion Qualifications - Exceptional attention to detail and organizational ability - Strong, polished communication skills - Ability to manage responsibilities independently with professionalism - Tech-savvy and comfortable navigating digital tools and systems - A proactive mindset with a solutions-oriented approach - A natural ability to create a calm, seamless experience for others Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Benefits - Fully remote with flexible scheduling - Designed for autonomy and work-life balance - Structured onboarding with continued mentorship - A collaborative, supportive team environment - Performance-based growth opportunities within a premium service space Ideal Candidate Profile - This role is especially well-suited for individuals who appreciate flexibility without compromising professionalism, including: - Stay-at-home parents seeking a polished, remote career path - Military spouses - Professionals transitioning into a more flexible, client-focused role - Individuals who value organization, discretion, and elevated service Apply If you are highly organized, dependable, and take pride in delivering a refined, seamless experience, we invite you to apply.
Application Support Specialist
TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Role Description Application Support Specialist (100% Remote – U.S.) - Support enterprise-level access control, video surveillance, and integrated security systems used across global environments. - Work from anywhere in the U.S. with company-provided equipment. - Be the go-to expert ensuring mission-critical security systems are running flawlessly for customers. - Gain hands-on experience with top platforms like Genetec, Lenel/S2, ProWatch, Avigilon, Milestone, and more. - Join a highly technical, customer-focused team known for delivering excellent service. Qualifications - Advanced experience with Access Control Systems (Lenel, Genetec, ProWatch, AMAG, Software House, etc.) - Video Management Systems (VMS) experience (Milestone, Genetec, Avigilon, Exacq, etc.) - Burglar alarm programming & troubleshooting experience. - Strong technical troubleshooting skills with a root-cause mindset. - Ability to clearly communicate with customers and technical teams. - Knowledge of networking fundamentals. - Certifications in security systems or related tech are a big plus. Requirements - Support and maintain enterprise security systems (access control, CCTV/VMS, burglar alarms). - Troubleshoot and resolve complex system issues, identifying true root causes. - Program and configure access control and alarm systems. - Partner with customers and field technicians to ensure fast, effective resolutions. - Optimize system performance to ensure reliability and uptime. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital coverage. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Customer Experience Specialist
U.S. BankU.S. Bank is one of the top five largest commercial banks in the United States, with more than 5,000 ATMs and 2,900 banking locations across the country. As an
Role Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Qualifications - High school diploma or equivalent - Typically has a minimum of nine months of Contact Center customer service training/experience - 18 months of prior customer service or related experience - Successfully completed specialized skill training Requirements - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Interim Transformation Support
PolypipeHere at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.
Role Description An interim specialist who provides fast, hands-on support to drive progress across key transformation initiatives. The role focuses on delivering at pace, strengthening programme structure, and ensuring milestones are met. - Working closely with senior stakeholders. - Help unblock issues. - Align priorities. - Maintain momentum so critical change activity stays on track. Company Description Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.
