• Provide customer support via email, chat, and phone (inbound & outbound) • Respond to customer inquiries in a professional and timely manner • Assist customers with questions, troubleshooting, and issue resolution • Escalate complex issues to the appropriate team when necessary • Maintain accurate records in customer support systems • Contribute to improving overall customer experience

Role Description Are you highly proficient in German, living in Portugal, and searching for a rewarding career you can pursue entirely from home? If you possess a natural knack for resolving issues, navigating software applications, and delivering exceptional customer care, we would love to connect with you. Our organization is growing, and we are currently hiring a Remote B2B Technical Support Specialist fluent in German. In this position, your primary responsibility will be supporting retail and commercial vendors who depend on a premier Point of Sale (POS) platform to manage their daily business operations. As the main point of contact for corporate partners using our advanced POS platform, your mission is to provide proactive, resolution-driven support. You will keep their businesses running smoothly by walking them through software questions, transaction errors, and hardware configurations using clear, sequential guidance. Core Responsibilities - Inbound Support: Answer incoming business-to-business (B2B) service inquiries from German-speaking accounts via phone, email, and live chat. - Technical Troubleshooting: Guide merchants through application interfaces, network connections, payment errors, and elementary equipment setups. - Account Administration: Assist clients with invoice queries, profile management, and the implementation of newly released platform features. - Data Entry: Document detailed case notes regarding client issues, troubleshooting procedures, and ultimate resolutions within our system tracking software. - Advanced Escalations: Smoothly forward complex technical bottlenecks to secondary support groups when immediate fixes are not possible. Qualifications - Language Skills: Native or near-native command of German (both written and spoken), combined with professional English capabilities (B2 level or higher) for internal training and company communication. - Residency & Legal Status: Current physical residence in Portugal along with all necessary local documentation (NIF, CRUE, or a valid residency permit). - Adaptability: Openness to working on a variable, rotating shift structure within our established operating window. - Technical Comfort: An aptitude for picking up new software systems quickly, managing multiple browser tabs simultaneously, and simplifying technical concepts for everyday users. Desirable Background - Previous experience in customer service, helpdesk support, or public-facing sectors such as retail and hospitality is welcome, but not mandatory. We provide thorough, fully compensated training. Requirements - Work Hours: 5 days per week, 8 hours per day (totaling a 40-hour workweek). - Operational Window: Rotating schedules scheduled Monday through Sunday, between 8:00 AM and 7:00 PM. - Work Location: 100% remote work from your home inside Portugal. - Equipment Provided: You do not need to use personal devices. A comprehensive, high-spec remote workspace toolkit will be shipped straight to your residence. Benefits - Base Salary: €1,100 gross per month, paid out over 14 installments per year (incorporating mandatory summer and winter holiday bonuses). - Performance Incentives: Up to €100 gross monthly in KPI rewards for hitting specific quality benchmarks. - Subsistence Allowance: €7.63 net per active working day, issued via a dedicated meal card. - Paid Training: Full salary coverage throughout your initial onboarding phase to set you up for success. - Internal Growth: Clear promotional avenues into quality assurance, corporate training, or team leadership positions within a multinational organization. Application Steps If you possess the required language skills and are eager to elevate your remote professional path in Portugal, please send over your updated CV in either English or German today!

Role Description Turn your enthusiasm for hospitality into a fulfilling career in global tourism! This is an excellent opportunity to launch a professional path in Greece. We are searching for energetic, customer-focused German-Speaking Guest Relations Consultants to join our vibrant, multicultural virtual team. In this position, you will represent a premier global online travel agency. Working entirely from home, you will bridge the gap between international travelers and property hosts, troubleshooting issues to ensure seamless vacation experiences. Core Daily Operations - Manage incoming communications through phone calls, emails, and live chat. - Assist travelers with reservation management, including handling new bookings, alterations, cancellations, and unique accommodation requests. - Process refunds, address billing discrepancies, and clarify reservation terms with empathy and professionalism. - Support property owners with platform troubleshooting, pricing adjustments, and real-time inventory management. - Help users navigate the platform's website, mobile app features, and personal account configurations. - Document detailed, accurate records of guest communications and resolutions within our internal CRM database. Qualifications - Empathetic, collaborative, and digitally literate professional. - Passionate about travel and works well independently. - Thrives on solving problems in a fast-paced environment. Requirements - Native or bilingual mastery of German (written and spoken). - Strong command of English (minimum B2 level) for internal communications and software navigation. - Possession of a valid EU passport or unrestricted legal authorization to work in Greece. - Comfortable multitasking across multiple digital platforms and quickly adapting to new software. - Active listening, innate empathy, and a strong desire to collaborate with a team. - Previous background in tourism, hospitality, front-desk operations, or customer service is a plus, but not required. Benefits - Base Pay: €1,380 Gross per month. - 14-Month Payment Structure: Annual salary paid out in 14 installments rather than 12. - Performance Bonuses: Extra monthly incentives tied to service quality metrics and KPIs. - Dining Stipend: Monthly food allowances distributed via digital restaurant vouchers. - Relocation Support: Airfare coverage, short-term housing, and bureaucracy assistance for candidates moving to Greece. - Home Office Setup & Community: Virtual assistance to optimize your workspace and digital team-building activities. - Fully Paid Onboarding: Structured training program where you earn your full salary starting from day one. - Healthcare Coverage: Private medical and life insurance policies to complement public health services. - Career Progression: Clear pathways to advance into senior roles. - Exclusive Benefits: Staff discounts on global travel booking platforms and local recreational activities. - International Culture: A diverse and welcoming workplace comprised of travel lovers from across Europe. How to Apply If you are ready to combine your love for global hospitality with the freedom of a remote career, we want to hear from you! Please click Apply Now to submit your current resume in English.

Role Description Are you fluent in German and English? Looking for a dynamic career in tech support while enjoying the flexibility of working from home? We are seeking German-Speaking Customer Service Specialists to support a leading provider of Point of Sale (POS) system solutions. In this role, you will assist businesses and merchants who rely on modern payment and retail tech systems to run their daily operations. This position allows you to work remotely while being supported by an industry-leading global customer experience provider. - Serve as the primary contact for German-speaking business clients utilizing POS system hardware and software solutions. - Answer inquiries, troubleshoot platform issues, and guide users through operational, billing, or technical processes. - Deliver highly professional, empathetic, and efficient support to ensure excellent merchant satisfaction. - Maintain organized, accurate documentation of client interactions within the internal database. Qualifications - Native or proficient level of German paired with a strong working command of English. - Must live within 50 km of our office hub in Porto, Portugal (required for administrative and equipment alignment, despite the remote setup). - Strong communication abilities, a customer-first mindset, and general comfort navigating modern tech and software platforms. Requirements - 100% Remote work model (Work from home within the Porto region). - Rotational shifts operating Monday to Sunday between 08:00 AM and 07:00 PM (with a rare possibility to extend until 09:00 PM if client agreements require it). - 2 rotating days off per week. Benefits - International Relocation: Eligible candidates moving from outside of Portugal can access company-shared accommodation for up to 12 months (detailed terms are fully discussed during the interview process). Please note that initial flight tickets are not covered. - National Relocation: Internal relocation assistance within Portugal is explicitly provided for this tier. - A competitive fixed monthly base salary distributed over 14 months per year. - A dedicated daily meal subsidy allowance paid for every actual working day. - A regular monthly bonus incentive distributed across 12 months, tied directly to hitting quality and efficiency metrics. - Comprehensive initial onboarding and technical training program provided by the company from day one.