Role Description Are you fluent in German and English? Looking for a dynamic career in tech support while enjoying the flexibility of working from home? We are seeking German-Speaking Customer Service Specialists to support a leading provider of Point of Sale (POS) system solutions. In this role, you will assist businesses and merchants who rely on modern payment and retail tech systems to run their daily operations. This position allows you to work remotely while being supported by an industry-leading global customer experience provider. - Serve as the primary contact for German-speaking business clients utilizing POS system hardware and software solutions. - Answer inquiries, troubleshoot platform issues, and guide users through operational, billing, or technical processes. - Deliver highly professional, empathetic, and efficient support to ensure excellent merchant satisfaction. - Maintain organized, accurate documentation of client interactions within the internal database. Qualifications - Native or proficient level of German paired with a strong working command of English. - Must live within 50 km of our office hub in Porto, Portugal (required for administrative and equipment alignment, despite the remote setup). - Strong communication abilities, a customer-first mindset, and general comfort navigating modern tech and software platforms. Requirements - 100% Remote work model (Work from home within the Porto region). - Rotational shifts operating Monday to Sunday between 08:00 AM and 07:00 PM (with a rare possibility to extend until 09:00 PM if client agreements require it). - 2 rotating days off per week. Benefits - International Relocation: Eligible candidates moving from outside of Portugal can access company-shared accommodation for up to 12 months (detailed terms are fully discussed during the interview process). Please note that initial flight tickets are not covered. - National Relocation: Internal relocation assistance within Portugal is explicitly provided for this tier. - A competitive fixed monthly base salary distributed over 14 months per year. - A dedicated daily meal subsidy allowance paid for every actual working day. - A regular monthly bonus incentive distributed across 12 months, tied directly to hitting quality and efficiency metrics. - Comprehensive initial onboarding and technical training program provided by the company from day one.

• Join an international customer support team • Build your career while working remotely in a dynamic and multicultural environment

• Join an international customer support team • Build your career while working remotely in a dynamic and multicultural environment

Role Description This is not your average helpdesk job. As a digital solutions expert for advanced consumer electronics, you will assist French-speaking users in resolving technical hurdles and getting the absolute most out of their premium devices and digital ecosystems. - Multi-Channel Support: Deliver top-tier customer care in French via phone, email, and live chat. - Issue Resolution: Guide users step-by-step through software troubleshooting and hardware diagnostics. - Brand Representation: Elevate the customer journey through polished communication, empathy, and professional etiquette. - Upskilling: Keep pace with evolving tech updates and new product launches through continuous learning. - Information Management: Accurately log customer cases and solutions into the company CRM to keep operations running smoothly. Qualifications - French Fluency: Native or bilingual proficiency (C2 level) is required. - English Skills: Professional working proficiency (B2 level) for corporate training modules and internal team communication. - Location: Current residency in Greece, or a firm plan to move there before your first day on the job. - Tech Literacy: Comfort navigating digital platforms and a genuine enthusiasm for consumer tech. - Soft Skills: Strong listening habits paired with a natural, proactive approach to solving puzzles. Requirements - French Fluency: Native or bilingual proficiency (C2 level) is required. - English Skills: Professional working proficiency (B2 level) for corporate training modules and internal team communication. - Location: Current residency in Greece, or a firm plan to move there before your first day on the job. - Tech Literacy: Comfort navigating digital platforms and a genuine enthusiasm for consumer tech. - Soft Skills: Strong listening habits paired with a natural, proactive approach to solving puzzles. Benefits - Complete Relocation Package: If you are moving to Greece from another country, we make the transition effortless: - Paid Travel: Your flight to Greece is entirely funded by the company. - Free Housing: 14 days of complimentary hotel stay while you search for your new home. - Legal & Tax Assistance: Hands-on guidance to help you secure local tax IDs (AFM) and social security numbers (AMKA). - Remote Workspace Setup: Tech Shipped to You: The company provides a high-performance computer and all necessary work peripherals, delivered straight to your door. - Work from Anywhere: Setup your office in Athens, Crete, or any coastal town you prefer. - Salary & Benefits: Fourteen Salaried Months: A competitive base pay structure distributed 14 times a year, inclusive of standard Greek holiday bonuses (Christmas, Easter, and Summer). - Health Coverage: Private medical and life insurance starting on day one. - Career Growth: Structured opportunities to transition into QA, corporate coaching, or management roles. How to Apply Ready to kickstart your tech career from your Greek home office? Click Apply Now and upload your updated resume written in English.