• Join an international customer support team • Build your career while working remotely in a dynamic and multicultural environment

Role Description This is not your average helpdesk job. As a digital solutions expert for advanced consumer electronics, you will assist French-speaking users in resolving technical hurdles and getting the absolute most out of their premium devices and digital ecosystems. - Multi-Channel Support: Deliver top-tier customer care in French via phone, email, and live chat. - Issue Resolution: Guide users step-by-step through software troubleshooting and hardware diagnostics. - Brand Representation: Elevate the customer journey through polished communication, empathy, and professional etiquette. - Upskilling: Keep pace with evolving tech updates and new product launches through continuous learning. - Information Management: Accurately log customer cases and solutions into the company CRM to keep operations running smoothly. Qualifications - French Fluency: Native or bilingual proficiency (C2 level) is required. - English Skills: Professional working proficiency (B2 level) for corporate training modules and internal team communication. - Location: Current residency in Greece, or a firm plan to move there before your first day on the job. - Tech Literacy: Comfort navigating digital platforms and a genuine enthusiasm for consumer tech. - Soft Skills: Strong listening habits paired with a natural, proactive approach to solving puzzles. Requirements - French Fluency: Native or bilingual proficiency (C2 level) is required. - English Skills: Professional working proficiency (B2 level) for corporate training modules and internal team communication. - Location: Current residency in Greece, or a firm plan to move there before your first day on the job. - Tech Literacy: Comfort navigating digital platforms and a genuine enthusiasm for consumer tech. - Soft Skills: Strong listening habits paired with a natural, proactive approach to solving puzzles. Benefits - Complete Relocation Package: If you are moving to Greece from another country, we make the transition effortless: - Paid Travel: Your flight to Greece is entirely funded by the company. - Free Housing: 14 days of complimentary hotel stay while you search for your new home. - Legal & Tax Assistance: Hands-on guidance to help you secure local tax IDs (AFM) and social security numbers (AMKA). - Remote Workspace Setup: Tech Shipped to You: The company provides a high-performance computer and all necessary work peripherals, delivered straight to your door. - Work from Anywhere: Setup your office in Athens, Crete, or any coastal town you prefer. - Salary & Benefits: Fourteen Salaried Months: A competitive base pay structure distributed 14 times a year, inclusive of standard Greek holiday bonuses (Christmas, Easter, and Summer). - Health Coverage: Private medical and life insurance starting on day one. - Career Growth: Structured opportunities to transition into QA, corporate coaching, or management roles. How to Apply Ready to kickstart your tech career from your Greek home office? Click Apply Now and upload your updated resume written in English.

• Respond to client inquiries via phone, email, and online chat in a timely and professional manner • Schedule appointments and coordinate with clients and team members to ensure timely completion of projects • Provide administrative support to the team, including data entry, file management, and document preparation • Collaborate with other team members to ensure a seamless and efficient customer experience • Maintain accurate and up-to-date records of client interactions and project details • Identify and escalate any issues or concerns to the appropriate team members for resolution • Continuously strive to improve customer satisfaction and retention by providing exceptional service • Stay updated on company products, services, and policies to effectively address client inquiries and concerns

Role Description As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels. This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures. - Provide customer support via email, chat, and phone (inbound & outbound) - Respond to customer inquiries in a professional and timely manner - Assist customers with questions, troubleshooting, and issue resolution - Escalate complex issues to the appropriate team when necessary - Maintain accurate records in customer support systems - Contribute to improving overall customer experience Qualifications - Based in Germany with valid work authorization - Basic to good English communication skills - Fluency in one or more of the following languages is preferred: - German - French - Spanish - Italian - Portuguese - Dutch - Polish - Czech - Slovak - Hungarian - Romanian - Bulgarian - Greek - Danish - Swedish - Norwegian - Finnish - Croatian - Slovenian - Serbian - Bosnian - Montenegrin - Macedonian - Albanian - Lithuanian - Latvian - Estonian - Icelandic - Irish (Gaeilge) - Maltese - Luxembourgish - Russian - Ukrainian - Turkish - 1-3 years of Customer support experience is preferred but not mandatory - Comfortable communicating with customers via phone, email, and chat - Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus - Ability to work independently in a remote environment Requirements - Support assignments may vary depending on project demand: - 10–20 hours per week - Up to 40 hours per week for larger projects (team-based support) - Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs - As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available Benefits - Fully remote work within Germany - Flexible working hours depending on project assignments - Opportunity to work with international companies and multilingual teams - Exposure to AI-enhanced customer support environments - Opportunity to gain experience in a growing customer experience startup - Possibility of longer-term collaboration based on project availability