• Assist the President and CEO in managing day-to-day operations of the organization and strategically allocating time. • Work with the President and CEO’s executive assistant to ensure his calendar, engagements, travel, and preparation reflect organizational priorities and are appropriately sequenced and advanced. • Facilitate communication among the senior leadership to promote collaboration, coordination, integration, and productivity across the organization. • Partner closely with the President and CEO to shape priorities, anticipate challenges, and support effective leadership across the team. • Work closely with the President and CEO to design and facilitate effective leadership team and senior leadership team meetings that reinforce shared goals, trust, and disciplined execution. • Manage the planning, preparation, and execution of FLA Board of Directors meetings, including coordinating with all teams on calendar of deadlines, written materials to be provided to the board, content of meetings, communications about meetings, and identification of special guests. • Partner with the Board Liaison to provide strategic direction and coordination for board and committee relations, ensuring alignment among governance engagement, organizational priorities, and the President and CEO’s agenda. • Ensure decisions, context, and follow‑up are communicated clearly, reducing ambiguity and duplication, including the successful communication of institution-wide projects to staff and stakeholders. • Represent the FLA in external meetings. • Set clear priorities, workflows, and quality standards for the executive office to ensure consistent excellence in interaction between the office and the rest of the organization and key external stakeholders. • Plan and direct the operations, staffing, and budget for the executive office.

Role Description We are seeking an experienced, highly strategic Chief of Staff and Strategic Operations Leader to serve as a key partner to senior leadership in scaling and optimizing a large, complex organization of approximately 500 employees. This role goes beyond traditional operational support. The Chief of Staff will help shape organizational strategy, drive execution against business priorities, and establish the planning, governance, and operating frameworks that enable teams to scale effectively. The ideal candidate is a systems thinker, exceptional problem solver, and influential leader who thrives in ambiguity, challenges conventional thinking, and continuously seeks innovative ways to improve organizational efficiency. As a trusted advisor to leadership, this individual will play a meaningful role in aligning strategy to execution, ensuring resources are focused on the highest-value work, and driving cross-functional collaboration across the organization and its key partners. Responsibilities - Lead strategic planning and execution by partnering with senior leadership to translate business strategy into roadmaps, priorities, governance, and measurable outcomes across a 500-person organization. - Drive organizational design and workforce strategy through headcount planning, budgeting, organizational effectiveness, operating model evolution, and talent planning in partnership with Finance and HR. - Advise executives and lead strategic programs by managing cross-functional initiatives, facilitating executive decision-making, and developing data-driven business cases and recommendations. - Champion operational excellence by improving planning processes, business rhythms (QBRs/QBOs), governance, metrics, and scalable operating models that accelerate execution and productivity. - Enable cross-functional alignment by coordinating Product, Engineering, Sales, Customer Success, Finance, and HR to manage dependencies, align priorities, and ensure execution remains focused on customer and business outcomes. Qualifications - 10+ years of experience in strategic operations, management consulting, business transformation, Chief of Staff, program leadership, or similar strategic roles. - Demonstrated success supporting large, complex organizations (300+ employees preferred) through periods of growth, transformation, or scale. - Proven ability to influence senior executives and drive alignment across diverse stakeholder groups without direct authority. - Strong experience in organizational planning, workforce strategy, operating model design, portfolio management, and strategic execution. - Outstanding critical thinking, problem-solving, and analytical capabilities with the ability to navigate ambiguity and make data-driven recommendations. Preferred Qualifications - Experience leading large-scale cross-functional initiatives involving multiple teams and business functions. - Outstanding executive communication and storytelling skills, including development of board-level and executive-level content. - Strong business acumen with the ability to balance strategic thinking and execution. - Demonstrated ability to challenge existing processes and introduce innovative approaches that improve organizational performance. Benefits - Medical, dental and vision insurance. - 401(k) plan with a Cisco matching contribution. - Paid parental leave. - Short and long-term disability coverage. - Basic life insurance. - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees. - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco. - Non-exempt employees receive 16 days of paid vacation time per full calendar year. - Exempt employees participate in Cisco’s flexible vacation time off program. - 80 hours of sick time off provided on hire date and each January 1st thereafter. - Optional 10 paid days per full calendar year to volunteer.

Role Description Du bist aktiv auf der Suche nach einer neuen Herausforderung? Dann bist du bei uns genau richtig! Wir von IRON Media GmbH sind Wachstumspartner für über 500 der besten E-Commerce-Brands weltweit und sind auf der Suche nach einem Customer Success Manager (m/w/d). Als Customer Success Manager (m/w/d) bist du für die Optimierung von Funnels und Conversion Rates verantwortlich. Du hast die Chance als Freelancer oder Inhouse zu starten. Wenn du bereits Erfahrung als Customer Success Manager (m/w/d) mitbringst, dann lies jetzt unbedingt weiter! - Durchführung von Conversion-Rate-Optimierungen - Optimierung von Funnels - Feedback zu Copywriting und von Kunden erstellten Seiten geben - Analyse von Daten-Dashboards und Nutzerverhalten - Verfassen wöchentlicher Updates Qualifications - Mindestens 3 Jahre Erfahrung im Customer Success oder in der CRO-Beratung - Erfahrung mit Full Funnel und Direct Response Copywriting - Expertise im E-Commerce - Fundierte Kenntnisse in der Planung und Auswertung von A/B-Tests - Fähigkeit, Funnels zu analysieren und verständlich zu erklären Benefits - Möglichkeit als Freelancer oder Inhouse zu starten - Einsatz erfolgt remote - Zusammenarbeit mit einem Team voller Experten - Attraktives Vergütungsmodell - Weiterbildung durch unser Lernportal mit einem Wert von 300.000 € Company Description Wir, IRON Media GmbH, sind seit 2017 als Growth Partner für E-Commerce Brands tätig und unterstützen sie dabei, ihre Geschäfte auf ein neues Niveau zu heben und von 7- auf 8- bis 9-stellige Jahresumsätze zu skalieren. - Über 450 Brands erfolgreich betreut - Begleitung von E-Commerce Brands in allen Phasen des Wachstums - Leistungsspektrum: Paid Ads, Creative Strategy, Offer Creation, Retention Marketing, Teamaufbau

• Serve as a strategic partner and execution leader to the SVP, Regional Sales & Client Management and the SVP, National Accounts Sales & Client Management • Align priorities, advance key business initiatives, and strengthen leadership effectiveness across the organization • Provide strategic insights, oversee performance reporting and KPI management • Lead cross-functional efforts, and develop a team of Impact Managers focused on critical business priorities • Play a critical part in helping shape and scale the Employee Benefits sales and client management organization • Help create alignment, clarity, and execution discipline through a period of meaningful transition and transformation • Ability to travel occasionally for planning meetings, leadership events, and team engagement activities