• Participate in the design, deployment, and configuration of systems in customer environments. • Implement and configure hotel IT systems, including PMS, POS, and guest-facing technologies during project engagements. • Plan, configure, and maintain network security components including firewall rules, VPNs, and segmentation. • Set up and document monitoring tools during deployments as part of the solution delivery process. • Provide post-deployment support and knowledge transfer to ensure client operational readiness. • Work directly with clients to implement project-based solutions tailored to their technical and business requirements. • Collaborate with project managers to ensure technical deliverables align with project milestones. • Document architecture, deployment procedures, and handoff materials. • Create comprehensive technical documentation for all work completed, ensuring clarity and accessibility for customer IT teams.

• Responsible for provider recruitment and contracting of national ancillary providers including large or complex dialysis, laboratory, home infusion, and durable medical equipment providers, for all HCSC plans and lines of business • Develop proposals and negotiate contracts • Develop and maintain relationships with providers • Responsible for education of providers and for ongoing provider service • Provide subject matter expertise to improve efficiencies and results

Role Description As a Network Engineer, you will be responsible for providing 24/7 network support to clients across the globe in enterprise network operations and handling escalations and severe cases. This position is accountable for ensuring: - Administration and Management of complex networking solutions in enterprise data centers and remote offices worldwide. - Extensive experience with Cisco Catalyst and Nexus switches. - Advanced knowledge of ARP, MAC Address Table, VLAN, Spanning Tree Protocol, EtherChannel, Switch Stacking, HSRP/VRRP, Access Lists (ACLs), and NAT. - Hands-on experience in configuring and troubleshooting Enterprise LAN and WAN. - Comprehensive knowledge of networking fundamentals, including TCP/IP, BGP, OSPF, MPLS, VPN technologies (IPSec, GRE), and routing/switching principles. - Hands-on experience in implementing security measures like access control lists (ACLs) and firewall policies to protect the network. - Experience in enterprise network operations in handling escalation and severity cases. - Coordination with ISP, clients, and onsite technical teams for troubleshooting network and security incidents. - Providing permanent remediation for affected endpoints in our network environment. - Documenting network issues related to Incidents with in-depth event logs, RCA, and evidence. - IOS/firmware upgrade in Cisco network devices as and when required. - Good to have experience in configuring and troubleshooting CISCO wireless controllers, Aerohive Products. - Excellent client-facing communication skills and the ability to manage client interactions and escalations, ensuring client satisfaction and timely resolution of critical issues. - Facilitate P2/P1 Technical calls from the network's end, demonstrating exceptional communication and problem-solving skills to de-escalate situations and provide clear, concise updates to clients. Qualifications - 5-10 years of experience implementing and managing multi-vendor network solutions. - Extensive experience in Routing and Switching. - Prior experience collaborating with global clients from the US, Europe, and APAC regions. - Excellent written and verbal communication skills, with a proven ability to manage client expectations and handle high-pressure situations effectively. - Must be able to effectively handle multiple projects simultaneously. - Analytical and problem-solving skills, with a focus on delivering effective solutions and efficiently managing client escalations. - CCNA or CCNP Certifications are an asset. Benefits - Competitive total rewards package. - Flexibly work remotely from your home, there’s no daily travel requirement to an office. - Collaborate with some of the best and brightest in the industry. - Substantial training allowance; participate in professional development days, attend training, become certified. - All the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment. - Annual wellness budget to prioritize your health and well-being. - Generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

• Maintenance Window work and shift work is REQUIRED in this role. • Participate in network planning, architecture design, and engineering initiatives • Design and implement DWDM, optical transport, routing, switching, and Ethernet network solutions • Develop and execute approved Methods of Procedure (MOPs) for network changes and deployments • Troubleshoot complex network issues involving TCP/IP, optical transport, routing, and switching technologies • Evaluate new hardware, software, and network technologies for operational and strategic use • Create and maintain technical documentation, diagrams, standards, and implementation guides • Provide Tier III / escalation support to operations teams and third-party vendors • Lead or contribute to multiple concurrent network projects while managing timelines and priorities • Collaborate across engineering, operations, and project management teams to deliver reliable network solutions