Training and Technology Manager Location Boston, Massachusetts Employment Type Full-time Work Arrangement Hybrid (minimum 3 days per week in the office) Salary $85,000 - $135,000 annually Job Description: Merchant & Gould has been a leader in intellectual property law for more than 125 years. We are recognized as one of the most active filers of patents in the country, and are consistently rated among the top patent, copyright and trademark firms. Merchant & Gould is currently seeking a Training and Technology Adoption Manager. The salary range for the position is $85,000 - $135,000, based on years of experience and location. Summary of Position: The Training and Technology Adoption Manager is responsible for managing all training aspects within the firm, including but not limited to creating training material, executing trainings, evaluating the skills and needs of new and existing employees and facilitating technology adoption. This role directly supports firm technology skill development strategy in ensuring Merchant & Gould’s positioning on the cutting edge of innovation. The Training and Technology Adoption Manager will provide new-hire onboarding systems training, periodic refresher trainings, offer tips and tricks to promote underutilized tools and features and administer or support firm-wide application roll-outs. Position collaborates closely with IT, Human Resources, Practice Group Leaders, and other department managers. In order to perform one (1) or more essential functions of this role, a minimum of three (3) days in the office is required. Essential Functions: - Manage and implement training initiatives related to workflow/process as well as computer programs, software and applications. - Communicate and collaborate with firm leadership to ensure all strategic initiatives are being supported from a training perspective. Develop programming to promote skill development to enhance user expertise and improve productivity of the Firm’s employees. - Deliver new hire orientation; oversee new hire onboarding and other developmental training programs including conducting follow-ups to quickly integrate new hires into the Firm. - Proactively establish positive working relationships across the firm, partnering with the department chairs within the organization. - Supports COO in working with PGLs and IT to evaluate and recommend new software. Schedules demos, includes appropriate stakeholders and gathers feedback on potential new and/or upgraded products. - Collaborate with administrative and attorney practice leaders to analyze training needs. Support development and delivery of training and documentation of practice-specific processes and procedures. - Create documentation for all trainings and develop/manage repository for training resources. - Keep record of training attendance to provide to HR during performance evaluations. - Coordinate user adoption strategy and communication for the roll-out of new software and processes to ensure that initiatives are embraced at all levels of the Firm. - Provides open “office hours” for one-on-on user support for specialized or demanding skillsets for all desktop applications. Knowledge, Skills and Abilities Required: - Excellent computer skills; experience working in a Microsoft Windows environment and experience with a major Windows application(s), preferably Word and the Microsoft Office Suite, iManage, traditional legal software application needs such as Table of Authorities, metadata cleaning, document comparison and emerging AI toolsets and platforms. - Excellent presentation skills and extensive experience delivering training programs in a range of environments and formats including virtual, video, hand-outs, live, class-room-style and one-on-one. - Ability to quickly learn new technology platforms and applications and translate to user-friendly trainings. - Ability to recognize student learning styles and technical ability and to adapt training approach accordingly. - Self-directed with strong organizational and project management capabilities. - Time-management and multi-tasking abilities in managing multiple priorities in a fast-paced work environment. Ability to work with frequent interruptions and adapt to changes in workflow. - High emotional intelligence with excellent interpersonal, verbal and written communication skills. - Thorough command of the industry language and the ability to effectively communicate technical information to a variety of technical and non-technical users. - Strong ability to perceive and analyze problems, plan and develop alternatives and implement solutions. - Professionalism: Ability to communicate with courtesy, with a client service focus and excellent judgment in all interpersonal interactions. - Strong understanding of prompt engineering best practices, including context-setting, iterative prompting, confidentiality considerations, and evaluating AI-generated content for accuracy, quality, and compliance with firm standards - Requires periodic travel to Merchant & Gould’s offices. - Tolerate repetitive movement associated with heavy computer work (e.g., typing, executing other related keyboard functions, clicking a mouse). - Lift files of various size and weight, generally 3-20 lbs. from a desk, tabletop or floor and to place them in file cabinets at knee, waist or shoulder level, and to lift files from a desk, tabletop or floor and position them on surfaces at knee, waist, shoulder or above shoulder level. - Stand or sit for long periods of time (e.g., while training, moving equipment, etc.). Working Conditions: Normal office environment with little exposure to excessive noise, dust, temperature and the like. Benefits We are equally committed to providing competitive, affordable health and wellness benefits to help take care of yourself and your family, including: a competitive salary with a bonus plan, a comprehensive benefits package that includes employee medical, dental, vision, life, AD&D insurance, short- and long-term disability, 401(k) match, parenting leave, and ten firm holidays. Merchant & Gould provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We welcome candidates with disabilities. If you need any accommodation during the application or the recruiting process, please contact our Human Resources Department at [email protected] or 1-612-332-5300.

• Lead the end‑to‑end design and development of professional‑skill facilitator-led workshops and compliance/awareness base eLearnings • Partner with learners, business leaders, and subject matter experts to define performance needs and translate them into clear, measurable behavioral outcomes • Create multi‑modal learning solutions including storyboards, workshops, activities, job aids, and digital assets • Design and develop facilitator‑led behavioral upskilling workshops • Develop Storyline‑based eLearnings, participant and facilitator materials, and other learning products • Ensure learning experiences are delivered as designed and achieve intended outcomes • Share best practices, mentor junior designers, and help raise the bar across the L&D team • Support measurement strategies to evaluate effectiveness and inform continuous improvement

Nonprofit Statewide Facilitator LocationColumbus, OH 43205 Date Posted June 30, 2026 Job ID14533 Employment Type Direct Hire Scion Nonprofit Staffing has been engaged to conduct a search for a Statewide Facilitator for a deeply impactful, mission-driven nonprofit organization dedicated to strengthening family connections and improving outcomes for youth and families. This is a full-time, hybrid opportunity based in Central Ohio with regular statewide travel. Our partner is a nationally recognized leader in innovative, relationship-centered programming that supports youth involved in complex systems and works to build lasting, meaningful support networks. Through a highly collaborative and community-based approach, this organization partners with public agencies and local stakeholders to create transformative experiences that center youth voice, belonging, and long-term stability. This is a unique opportunity to join a growing, forward-thinking team that is redefining how families and communities come together to support young people. The organization offers a collaborative culture, strong leadership, and the chance to make a tangible difference in the lives of youth and families across the state. POSITION OVERVIEW: This dynamic, people-centered role is focused on leading and facilitating impactful, youth-centered meetings that help build lifelong support networks for young people. The Statewide Facilitator partners closely with county agencies and community stakeholders to implement and expand a highly effective family engagement model. This is an exciting opportunity for someone who thrives in relationship-building, facilitation, and meaningful, mission-driven work across communities. PERKS: - Salary range of $53,000–$55,000 with opportunity for growth - Benefits package including medical, dental, vision, and retirement - Paid time off and holidays to support work-life balance - Hybrid work environment with a mix of remote flexibility and field engagement - Opportunity to make a direct, meaningful impact on youth and families across the state RESPONSIBILITIES: - Facilitate youth-centered and family-driven meetings in partnership with county agencies and community stakeholders - Coordinate and lead both virtual and in-person sessions, ensuring strong engagement and outcomes - Build and maintain collaborative relationships with internal teams and external partners statewide - Support program implementation, coaching, and expansion efforts across multiple regions - Track outcomes, maintain data systems, and contribute to reporting and continuous improvement - Develop and deliver presentations, training materials, and outreach content QUALIFICATIONS: - Bachelor’s degree in social services, public policy, management, or a related field required - Experience in facilitation, relationship management, or community-based program work - Background in nonprofit, social services, child welfare, or related environments preferred - Strong communication, organization, and multitasking skills in fast-paced settings - Ability to engage diverse audiences and build trust across stakeholders COMPENSATION AND BENEFITS: This opportunity offers an annual salary of $53,000–$55,000, along with a benefits package that includes health, dental, and vision insurance, retirement plan options, and paid time off.

• Own the full post-offer experience — build trust, set expectations, and make sure every Hireframer knows what success looks like before day one • Drive 30/60/90 plans with real milestones and honest conversations at each gate • Handle attendance, paid time off, overtime, and operational requests; partner with Account Managers to turn around performance issues • Understand where each Hireframer wants to go and actively help them get there — not just what they need to do today • Connect people to upskilling resources, track progress, and be the reason they're better six months from now • Lead coaching and improvement conversations • Conduct performance evaluations and contribute directly to annual bonus recommendations