Creating remarkable health experiences, freeing people to be their best.
Senior Client Project Manager
Location
Louisiana + 4 moreAll locations: Louisiana | North Carolina | Maryland | Pennsylvania | Washington
Posted
9 hours ago
Salary
$94.2K - $151K / year
Seniority
Senior
Job Description
Senior Client Project Manager
Highmark Health
• Develop comprehensive project plans, including detailed schedules, resource allocation, budget management, and risk assessments. • Proactively identify and mitigate potential project roadblocks. • Define and manage project scope, ensuring all deliverables align with business objectives. • Allocate and manage project resources (human, financial, and material) effectively to optimize performance and meet project deadlines. • Build and maintain strong relationships with key stakeholders, communicating project progress, addressing concerns, and managing expectations. • Proactively identify, assess, and mitigate project risks and issues, implementing appropriate corrective actions. • Prepare and deliver comprehensive project status reports, maintaining meticulous documentation, including project plans, meeting minutes, project artifacts, and approvals. • Lead and motivate project teams, fostering a collaborative and productive work environment. • Implement quality control measures to ensure projects meet defined quality standards.
Job Requirements
- Bachelor’s degree in Healthcare, Information Technology, Business or related field or relevant experience(required)
- 5 years of experience in project management to include successfully delivering complex projects on time and within budget and managing multiple projects concurrently(required)
- Proficiency in project management software (e.g., MS Project, Jira, Asana, etc.)(required)
- Experience in project management in the healthcare or health insurance industry(preferred)
- Project Management Professional (PMP)(preferred)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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Client Project Manager
Highmark HealthCreating remarkable health experiences, freeing people to be their best.
• Responsible for successful planning, execution, and delivery of projects • Develop comprehensive project plans including detailed schedules and resource allocation • Allocate and manage project resources effectively • Build and maintain relationships with key stakeholders • Proactively identify and mitigate project risks and issues
• Serve as a primary leader for execution on assigned projects. • Develops project schedules and executes according to plan. • Oversees the construction process including scheduling of vendors, monitoring progress and providing progress reports. • Reviews and evaluates the general condition of the project location as it applies to current of future projects. • Ensures project compliance with Medical Center policies, OSHA requirements, federal/state/local regulations and Joint Commission requirements. • Ensure Infection Control Risk Assessment (ICRA) and Interim Life Safety Measures (ILSM) best practices are followed for the containment of pathogens, control airflow, means of egress, and protection of patients. • Manage the selection, scope of work, procurement, quality and payment of project materials, vendors and subcontractors • Negotiates, prepares and issues subcontracts • Ensures that assigned projects are done accurately, on-time, billed within budget and within scope of the contract. • Adheres to and ensures project personnel and subcontractors adhere to all safety standards, internal policies, and US Army Corps of Engineers requirements regarding health and safety. • Understand project and contract scopes; actively pursues growth opportunities that will help the customer achieve desired outcomes • Help prepare and approve cost estimates, contract terms & conditions, and technical responses to client requests for information, bids, and proposals • Ensures Technicians, subcontractors and other site personnel complete assigned work per established standards, and thoroughly communicate the services performed and completion criteria to customers • Complete timely and accurate project billing to maintain profitability goals and positive cash flow • Analyze financial reporting and project schedule to proactively address potential problems. • Effectively communicates project progress, issues and financial status to leadership as required • Provide periodic project status updates, and monthly revenue, cost, and gross margin forecasts • Manage risk, establish project recovery plans, and resolve disputes to minimize escalation • Ensure project document controls and deliverables comply with contract requirements and Johnson Controls standards • Manages the selection, ordering, and delivery schedule of materials to be procured for the projects assigned • Coordinates customer-training requirements • Other duties as assigned
• Serve as a primary leader for execution on assigned projects. • Develops project schedules and executes according to plan. • Oversees the construction process including scheduling of vendors, monitoring progress and providing progress reports. • Reviews and evaluates the general condition of the project location as it applies to current of future projects. • Ensures project compliance with Medical Center policies, OSHA requirements, federal/state/local regulations and Joint Commission requirements. • Ensure Infection Control Risk Assessment (ICRA) and Interim Life Safety Measures (ILSM) best practices are followed for the containment of pathogens, control airflow, means of egress, and protection of patients. • Manage the selection, scope of work, procurement, quality and payment of project materials, vendors and subcontractors. • Negotiates, prepares and issues subcontracts. • Ensures that assigned projects are done accurately, on-time, billed within budget and within scope of the contract. • Adheres to and ensures project personnel and subcontractors adhere to all safety standards, internal policies, and US Army Corps of Engineers requirements regarding health and safety. • Understand project and contract scopes; actively pursues growth opportunities that will help the customer achieve desired outcomes. • Help prepare and approve cost estimates, contract terms & conditions, and technical responses to client requests for information, bids, and proposals. • Ensures Technicians, subcontractors and other site personnel complete assigned work per established standards, and thoroughly communicate the services performed and completion criteria to customers. • Complete timely and accurate project billing to maintain profitability goals and positive cash flow. • Analyze financial reporting and project schedule to proactively address potential problems. • Effectively communicates project progress, issues and financial status to leadership as required. • Provide periodic project status updates, and monthly revenue, cost, and gross margin forecasts. • Manage risk, establish project recovery plans, and resolve disputes to minimize escalation. • Ensure project document controls and deliverables comply with contract requirements and Johnson Controls standards. • Manages the selection, ordering, and delivery schedule of materials to be procured for the projects assigned. • Coordinates customer-training requirements. • Other duties as assigned.
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• Manage Project Coordinators, which includes: Mentoring and defining career paths by developing core competencies. • Ensuring proper training is executed and documented. • Conducting reviews of system set-ups and documents to ensure high quality of deliverables in accordance with quality standards and SOPs. • Coordinating routine status meetings to facilitate communications, monitor workload, and provide forecasting guidance. • Collecting and monitoring defined staff metrics. • Independently lead the Planning and Setup, Monitoring, and Closeout phases of program/study management which includes: Gathering customer requirements and relaying to internal teams. Developing study documentation. Distributing/tracking equipment. Creating/distributing reports. Archiving study data and documentation. Appropriate setting and fulfilling of customer expectations. • Monitor study timelines and manage the financial components of each program/study, which includes: Budget reviews. Revenue forecasting. Scope changes. Invoice reconciliation. • Identify potential study risks and mitigations and escalate as appropriate. • Manage internal/external negotiations and promote collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet study timelines and contractual obligations. • Develop and apply problem solving strategies to address customer issues and maintain issue tracking documentation to monitor progress and ensure timely resolution to customer escalations. • Provide primary service line support to cross-trained team members from other service lines May serve as point of contact for focus areas within service lines. • Influence strategic decision making and implement departmental objectives according to schedule. • Serve as department lead for operational readiness regarding new product initiatives as applicable within Line of Business. • May guide study teams in being consistent across Therapeutic Area or Program as pertinent to ensure customer is consistent in study set up, optimizing efficiencies and following customer program objectives. • Ensure compliance with timely training completion/documentation. • Present study services at Investigator Meetings or site initiation meetings as needed. • Attend client meetings with Business Development and/or Operational teams to present Company services and Operational Data flow, as needed and participate in sales initiatives to generate incremental revenue. • Assist with developing training plans and training new members of the Project Management team. • Perform other duties, assignments, or special projects as time and/or circumstances necessitate.


