• Serve as a primary point of contact for Advisors on ALOC+ lending solutions, assisting with case setup, documentation, and follow-ups • Work directly with Advisors and their clients to support the completion of lending applications, disclosure documents, and supporting materials • Review applications and documentation to ensure files are in good order prior to submission, proactively identifying gaps or deficiencies • Educate Advisors and their administrative staff on processes, forms, timelines, and requirements related to ALOC+ solutions • Respond to Advisor and client inquiries promptly and professionally • Provide lending case support to Regional Directors, Specialized Lending (RDS) on larger, more complex Specialized Lending (SL) cases • Coordinate with internal partners (Underwriting, Credit, Operations, Fulfillment) to ensure smooth progression of approved cases • Maintain accurate tracking, documentation, and status updates for all active files • Support escalations and service issues, helping to resolve concerns efficiently while maintaining strong Advisor relationships • Participate in regular touchpoints with RDS partners to align on case priorities and territory support • Set up and administer new lending and deposit business by processing financial transactions accurately and efficiently • Ensure the quality, completeness, and security of lending files in accordance with audit, compliance, and regulatory standards • Maintain accurate records for reporting, tracking, and compliance purposes • Identify opportunities for process improvements, efficiencies, and enhancements to improve the Advisor and client experience • Maintain strict confidentiality and security over all bank records and client information • Adhere to all internal policies, procedures, and best practices, including AML, KYC, and KYA requirements • Complete required training and remain current on product, system, and process updates • Collaborate and share best practices with teammates across Specialized Lending and broader Manulife Bank teams • Participate in team meetings, planning sessions, and ongoing improvement initiatives

• Ensure the smooth and effective passage of grants through the multi-stage process of assessment, disbursement, and evaluation. This can require adhering to tight timelines. • Manage relationships with grantees, including understanding their needs and circumstances, ensuring the effective two-way flow of information, and receiving regular reports. • Collaborate with peers and other teams at CWF to support effective grantmaking and action on cross-cutting strategies • Lead the organization of stakeholder engagement groups, including organizing virtual and in-person meetings, including our annual Global Cement Decarbonization Convening. This includes preparation of the agenda, meeting organization, coordinating speakers, and recording notes and outcomes. • Ensure knowledge is broadly shared through written communications and online and in-person events. • Support research and analysis informing the development of program strategy. • Prepare documents, briefings, budgets, communications materials, and other work products for sharing outside the organization. • Increasingly act as a subject matter expert, point of contact, and representative of GIH in cement and building materials ecosystem. • Other duties as assigned

Role Description Our team is growing, and we're looking for a detail-oriented and proactive Luxury Concierge to join us! This role plays a critical part in creating unforgettable travel experiences by supporting our luxury travel advisors and ensuring smooth bookings and services for our clients. Your expertise will directly contribute to seamless travel itineraries, from pre-booking through final quality checks. You Will: - Pre-Booking & Confirmation: - Build itineraries to UJV standards and act as the main client contact post-booking. - Provide essential travel details (guides, packing lists, visas). - Manage client inquiries via email and phone to ensure prompt, accurate resolution. - Concierge Services: - Work alongside the Luxury Travel Advisor to coordinate personalized travel arrangements, including excursions, transfers, dining, spa treatments, and other itinerary specializations. - Ensure all bookings align with client preferences and update itineraries as needed. - Quality Control: - Perform multiple quality checks on all bookings (flights, accommodations, transfers) to ensure accuracy and a smooth guest experience. - Prepare and deliver final travel documents to clients or advisors. - Service-First Approach: - Maintain a service-first mindset, staying up-to-date with travel recommendations and ensuring every client request is addressed efficiently to meet or exceed expectations. - Project & Document Management: - Keep travel guides, vendor databases, and additional resources like dining guides up-to-date, contributing to enhanced client experiences and maintaining service excellence. - Perform additional tasks assigned by the manager and/or their designees. Qualifications - 2+ years of luxury travel experience, whether through a luxury agency or a DMC (Destination Management Company). - Native English fluency, both written and spoken, with excellent email etiquette. - Experience using reservation management systems as well as Google Drive applications (Doc, Sheets, etc). - Detail-oriented, with a passion for managing intricate bookings and travel logistics. - Strong interpersonal and customer service skills, with a service-first mindset. Benefits - Industry-leading compensation package. - Supportive work environment that encourages professional growth and development.

Role Description The global cement sector is responsible for around 8% of global CO2 emissions and our team is dedicated to decarbonizing this sector. The Senior Program Associate will join the Cement and Building Materials Team in guiding, growing, and administering Global Industry Hub’s (GIH) grantmaking portfolio. GIH is fiscally sponsored by the ClimateWorks Foundation. The Senior Associate will spend their time on program administration activities, grantmaking, communication with grantees, reporting and tracking of grants, refining our decarbonization strategy, and organizing convenings for our global grantees and leading industry experts. The Senior Program Associate will increasingly act as a subject matter expert representing the Global Industry Hub and be a key point of contact for work related to cement and concrete. This role requires skills in program management, communication, collaboration, and independent research. The program associate will be expected to show resourcefulness, good judgment, punctuality, and a commitment to excellence and integrity. Knowledge of the cement and concrete industries and the construction industry in general is desired. Qualifications - Passion for solving climate change, demonstrated over years. - Strong project and program management skills based on 5+ years’ experience in a relevant role. - Bachelor’s degree in a relevant field, including environmental science, public policy, or engineering. - Excellent written and oral communication skills. Ability to work successfully with a wide range of different types of people and cultures. - Ability to initiate and manage projects, and to work effectively and efficiently with minimal supervision. - Excellent research skills, applied with doggedness and creativity. Ability to synthesize information on a wide variety of topics. - Ability to use common business software like Salesforce, Google Suite, Microsoft Word, Excel, and PowerPoint. - Availability for international travel: two trips per year minimum, possibly more if desired. - Ability to work across global time zones, including frequent calls with the core team in California, and regular calls with India, Africa, and Asia. - Commitment, caring, and a generous attitude toward colleagues, grantees, and partners, and a commitment to supporting people to build careers and institutions. - Commitment to a diverse, inclusive, and equitable work environment and to the mission and values of the Global Industry Hub. Requirements - Understanding or experience with the cement and building materials sectors, and the broader design and construction industry. - Masters degree in engineering, policy, or another relevant field is preferred. - Experience managing grants or working with non-profits. Benefits - International salary range to be determined based on the location and local cost of labor. - Compensation structured to be above leading local market averages and appropriate to the regional cost of labor. - Commitment to equity across our global workforce while enabling us to attract and retain top talent in diverse locations. Company Description Based at ClimateWorks, the Global Industry Hub (Hub) accelerates the decarbonization of heavy industry by mobilizing philanthropic and catalytic capital toward high-impact opportunities in steel, cement, and chemicals. The Hub operates as a neutral, creative, and catalytic systems platform, connecting funders, governments, industry, CSOs, innovators, and development institutions. ClimateWorks Foundation is a catalyst for accelerating climate progress, driving bold solutions that benefit people and the planet. We connect funders and implementing organizations worldwide to identify and scale transformative solutions across sectors and geographies, achieving faster, greater impact together.