Role Description The IMA Group is seeking a detail-oriented Scheduling Specialist to support the daily operations of our Scheduling Department. This role is ideal for someone with healthcare scheduling or call center experience who enjoys coaching others, solving problems, and improving operational efficiency. - Monitor scheduler productivity and prepare daily/weekly performance reports. - Support, coach, and train Scheduling team members to ensure quality and productivity goals are met. - Assist with onboarding and training new Scheduling and Call Center employees. - Handle escalated scheduling and customer service issues. - Identify workflow challenges and recommend process improvements. - Assign and monitor daily work to ensure timely completion. - Assist with employee timekeeping, PTO requests, and departmental projects. - Support coordination of hospital agreements for ancillary testing. Qualifications - Previous healthcare scheduling, medical office, or call center experience required. - Leadership, training, or mentoring experience preferred. - Excellent communication, customer service, and organizational skills. - Ability to multitask in a fast-paced environment. - Proficiency with Microsoft Office and scheduling software. Benefits - Monday–Friday schedule - Competitive pay - Medical, dental, and vision insurance - 401(k) with company match - Paid Time Off and paid holidays - Career growth opportunities - Supportive, collaborative team environment Company Description The IMA Group is an Affirmative Action/Equal Opportunity Employer. - Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. - Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. - Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.