• Provide virtual care and support to adult members via 30-minute video consults and asynchronous messaging around: • Life coaching • Accountability partner in achieving goals • Life skill development, transitions, organization • Adopting and maintaining healthy lifestyle • Yoga & Fitness programs • Mindfulness & Self-regulation • Holistic health • Capture encounter summary documentation in our practice management system, MPractice • Collaborate with Maven’s Care Delivery team to ensure member needs are met, including recommendations for in-person referrals and follow-ups • Serve as an ambassador of Maven’s unique care model, providing culturally humble care and championing our belief that better outcomes for women and families mean a better world for everyone

Role Description Join an exciting team helping patients overcome back, neck, and joint pain. As a Wellness Coach, you will serve as a trusted guide throughout the patient journey–acting as a liaison between patients and the multidisciplinary care team while providing education, support, and accountability every step of the way. As a core member of our Clinical team, you will serve as a primary point of contact for patients throughout their care journey. During synchronous virtual visits, Wellness Coaches promote engagement, accountability, and patient education. Between visits, you will provide ongoing asynchronous support, serving as the liaison between patients and the multidisciplinary care team to ensure timely communication, coordinated care, and successful navigation of individualized treatment plans. This role is ideal for someone who is compassionate, highly organized, self-motivated, and energized by working in a fast-paced startup environment where initiative, adaptability, and continuous improvement are valued. Key Responsibilities - Serve as a trusted guide and primary point of contact throughout each patient’s care journey. - Conduct virtual coaching visits to educate, motivate, and support patients in achieving their health goals. - Reinforce individualized care plans developed by the multidisciplinary clinical team. - Promote adherence to prescribed home exercise programs while providing education and resources that support healthy lifestyle behaviors. - Identify barriers to patient engagement and develop strategies to improve participation and outcomes. - Monitor patient progress and communicate clinical concerns or changes to the appropriate members of the care team. - Provide education on topics including pain science, nutrition, sleep, ergonomics, stress management, behavior change, and other wellness strategies that support musculoskeletal health. - Collaborate closely with the multidisciplinary care team to optimize patient outcomes. - Participate in clinical discussions, quality improvement initiatives, and operational projects as assigned. Qualifications - Health Coach Certification - Minimum of 2 years of experience in a patient-facing healthcare role. - Experience delivering virtual care or telehealth services. - Experience working within a multidisciplinary healthcare environment. - Experience providing high-volume, one-on-one patient interactions. - Excellent communication, organizational, and time-management skills. - Demonstrated ability to educate, motivate, and build rapport with patients. - Comfortable using technology and learning new digital health platforms. - Reliable high-speed internet and a quiet, professional remote workspace. Preferred Qualifications - Board Certified Health and Wellness Coach (NBC-HWC) - Degree in Exercise Science, Kinesiology, or related field - Experience in musculoskeletal or orthopedic care. - Experience in digital health or a healthcare startup environment. Benefits - Fully remote position with the flexibility to work from home - Equity options to share in the company’s growth - Healthcare benefits - Paid Time Off (PTO) - Separate Sick Time - 401(k) - Opportunity to make a meaningful impact by improving the lives of patients every day while helping shape the future of virtual musculoskeletal care Logistics - Fully Remote - Full-Time - Must reside within United States