Centene Corporation logo
Centene Corporation

Centene Corporation is a Fortune 500, mission-driven healthcare leader committed to transforming the health of the communities we service, one person at a time.

Quality Trainer I

Location

United States

Posted

3 days ago

Salary

$56.2K - $101K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Quality Trainer I

Centene Corporation

• Responsible for developing and conducting a variety of training programs and/or auditing tools to provider-facing staff on quality programs, provider performance initiatives, provider tools, and field workflows • Conduct training evaluations and needs analyses to gather feedback to determine specific training needs and improve training effectiveness for department staff • Apply adult learning principles to create engaging, interactive learning experiences that strengthen confidence in provider conversations and improve consistency across teams • Support train-the-trainer needs for market or regional facilitators, when applicable, to enable scalable rollout of enterprise training and resources • Identify, select, develop, and maintain appropriate training programs, including the selection or design of appropriate training aids, presentations, user guides, e-learning modules, knowledge checks, and facilitation guides • Collaborate with subject matter experts to evaluate effectiveness and validate content accuracy, ensuring alignment with organizational standards • Translate complex quality program requirements into easy-to-understand training content • Partner with internal business teams to ensure training reflects current program standards, expectations, and updates • Support rollout of new quality initiatives through training, communication, and documentation • Research, analyze and recommend process improvements and enhancements to training resources to strengthen program outcomes • Maintain version control and update cadence for training and resources to ensure staff access current, approved materials • Maintain records of training activities and employee progress • Assist in auditing work performed by staff and present findings and recommendations for areas of improvement to management • Assist with revisions to policy and procedures and/or work process development. • Performs other duties as assigned. • Complies with all policies and standards.

Job Requirements

  • 2+ years of adult learning and development experience including content development and facilitating to varying sizes and skill levels
  • The ability to simplify complex topics and create clear, polished documentation and training materials
  • Prior experience mentoring peers or supporting onboarding of new team members and collaborating effectively with cross-functional partners
  • Excellent communication, facilitation and writing skills.
  • Bachelor's degree in related field or equivalent experience
  • 2+ years of training experience, preferably in a managed care or healthcare environment.

Benefits

  • competitive pay
  • health insurance
  • 401K and stock purchase plans
  • tuition reimbursement
  • paid time off plus holidays
  • flexible approach to work

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