• Lead enterprise IT operations, infrastructure, cloud services, and cybersecurity • Own the full lifecycle of IT operations and information security • Manage on-prem network and servers (VLANs, firewalls, DNS/DHCP) and the Azure Government / M365 GCC High environment • Administer hybrid identity (AD / Entra ID): provisioning, access reviews, MFA, PIM • Oversee Tier 2/3 support, onboarding, and hardware lifecycle to SLA targets • Lead IT projects and migrations; manage vendors, licensing, and assets • Own the CMMC Level 2 / NIST SP 800-171 program • Report posture, risk, and budget performance to leadership

• Implementar y gestionar controles de seguridad • Soportar operaciones de seguridad diarias • Identificar, evaluar y remediar vulnerabilidades • Colaborar con equipos de ingeniería para seguimiento y responsabilidad de la remediación

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Principal AI Security Specialist to join our team. This is a Hybrid role, reporting to Ron Burkett. As enterprises race to adopt generative AI, Zscaler is seeking an experienced Principal AI Security Specialist to bridge the gap between cutting-edge AI innovation and robust enterprise security. In this highly strategic, field-facing role, you will combine the elite consultative strengths of a Solutions Engineer with deep expertise in LLMs, RAG architectures, and data protection to serve as a trusted advisor to Fortune 500 executives. As our premier technical authority, you will help customers confidently unlock the power of AI without compromising their data or infrastructure. What you’ll do (Role Expectations) - Architect the AI Technical Strategy: Partner with enterprise account teams to own and execute the technical sales strategy, driving complex, high-value AI security opportunities from discovery to close - Deliver Compelling, High-Impact Demos & POVs: Configure and present tailored, outcome-driven demonstrations of Zscaler’s AI security platform that resonate with both deep-tech practitioners and C-level executives - Serve as a Subject Matter Expert: Act as the field authority on modern AI patterns (such as RAG, agents, and prompt workflows), advising clients on how to prevent sensitive data exposure and unsanctioned AI usage - Scale the Field Motion: Collaborate with Product and Engineering to inject real-world customer feedback into the product roadmap, while building reusable demo assets and enablement playbooks to upscale our global sales force - Enable Those Around You: Develop reusable demos, technical assets, competitive positioning, and enablement content to help scale Zscaler’s AI field motion while sharing best practices and training with enterprise account teams Who You Are (Success Profile) - You thrive in ambiguity, remaining comfortable building the path as you walk it and viewing dynamic environments as the raw material to create something meaningful. - You act like an owner, letting your passion for the mission fuel a strong bias for action while navigating seamlessly between high-level strategy and hands-on execution. - You are a high-trust collaborator who is ambitious for the team, embracing a challenge culture by giving and receiving candor with clarity and respect. - You are customer-obsessed, building deep empathy for both internal and external customers to anchor decisions in solving real-world problems. - You are driven by innovation, possessing a deep curiosity for how things work and an energy for solving complex technical challenges to accelerate secure transformation. What We’re Looking for (Minimum Qualifications) - Deep Fluency in AI/GenAI: Strong foundational knowledge of Large Language Models (LLMs), retrieval-augmented generation (RAG), MCP (Model Context Protocol) orchestration patterns, and the inherent security risks associated with them - 10+ Years of Solutions Engineering Mastery: A proven track record in a customer-facing technical role (Sales Engineering, Solutions Architecture, or Technical Advisory) navigating complex, enterprise-level sales cycles - Enterprise Security Foundations: Solid grasp of cybersecurity principles, including Zero Trust architecture, data loss prevention (DLP), cloud-native security platforms, and API integrations - Elite Executive Communication: Exceptional presentation and storytelling skills, with a demonstrated ability to seamlessly translate complex AI architectures into tangible business value and security outcomes - Collaborate and Co-elevate: Successfully work cross-functionally with Sales, Solutions Engineering, Product, Engineering, Marketing, and other go-to-market teams in a hyper-growth, rapidly evolving market What Will Make You Stand Out (Preferred Qualifications) - Hands-on AI Prototyping: Interacting with LLM APIs, scripting, creating agentic automation routines, and building lightweight AI applications - Advanced AI Risk Expertise: Direct experience helping enterprises deploy production AI technologies while navigating data leakage, model governance, compliance frameworks, and shadow AI usage - Scale & Enablement Focus: A history of creating high-impact field assets, technical workshops, and competitive positioning content that helps broader go-to-market teams win #LI-Hybrid #LI-SP4 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact About the role ServiceNow seeks a senior staff-level product security engineer to serve as a senior technical authority within the Product Security Incident Response Team (PSIRT). PSIRT is ServiceNow's awareness, response, and investigation capability for post-release vulnerabilities in ServiceNow-developed products and service offerings. This role is for a recognized expert who can operate independently and as part of a team on the most significant security issues facing the platform-vulnerabilities that require evaluating intangibles. You will lead deep-dive investigations, coordinate resolution across engineering, product, and release teams, and demonstrate calm, decisive leadership during significant security events. This is a role for someone who already understands product development cycles and the engineering and product relationships that drive them-and will use that fluency to lead fixes to completion under incident pressure. You will help shape how ServiceNow responds to product security vulnerabilities at scale and the technical rigor of the entire response capability. Key Responsibilities Lead Through Significant Security Events - Provide additional response coverage outside of normal working hours for significant product vulnerabilities as they emerge. - Demonstrate technical and organizational leadership during these events-bringing structure and clear decision-making under pressure. - Partner with incident commanders, business information security leadership, engineering, and customer-facing teams to maintain clear ownership, workstream prioritization, and hand-offs during these events. Reduce Exposure Window - Drive coordinated response across affected releases, balancing risk and remediation feasibility. - Leverage an understanding of product development cycles and engineering/product partnerships to move fixes through the release pipeline without stalling on organizational boundaries. - Verify fix completeness and guard against incomplete mitigations before release. Drive the CVE & Coordinated Disclosure Process - Lead ServiceNow's CVE disclosure process-owning CVE assignment, scoring, advisory content, and publication timing. - Collaborate with external security partners, vendors, and researchers on coordinated disclosures, aligning timelines and messaging across parties. - Conduct technical accuracy reviews of external advisories, researcher write-ups, and joint disclosure content to ensure correctness before publication. - Represent PSIRT's technical position in multi-party coordinated disclosures and researcher engagements. Pursue After-Action Outcomes & Continuous Improvement - Author postmortems and drive lessons learned to closure following product security incidents. - Participate in retrospectives following significant product security events, translating findings into concrete process and technical improvements. - Contribute to partner teams tracking product security risk themes and trends across the portfolio. - Contribute to SDLC improvement areas, feeding incident learnings upstream into secure development practices. Qualifications Qualifications - Minimum 12 years of related experience with a Bachelor's degree; or 8 years with a Master's degree; or a PhD with 5 years of experience; or equivalent experience. - Minimum 5 years of auditing source code for security vulnerabilities. - Demonstrated leadership during significant security events or major incidents, with willingness to participate in on-call. - Ability to read and comprehend Java and JavaScript code. - Strong understanding of common Java and JavaScript vulnerabilities. - Proficiency in scripting in both Python and JavaScript for data gathering, processing, and visualization. - Development of proof-of-concept exploits for web application vulnerabilities. - Written and verbal communication of complex security risk clearly to both technical teams and leadership. - Experience with leading fix implementation and release coordination across engineering, product, and test/release teams. - Proficiency in deep-dive product security investigations and root-cause analysis spanning design, code, configuration, and operational layers. - Exploit analysis and proof-of-concept development that distinguishes real exploitability from theoretical risk. - Familiarity with SDLC integration, CI/CD pipelines, SaaS threat models, and secure development practices. - Experience leading a CVE disclosure process, including CVE assignment, scoring (CVSS), and advisory publication. Preferred Qualifications - Experience in a PSIRT or similar function for a major software or SaaS platform. - Recognized expertise in product security incident response, vulnerability research, or application security within a software or SaaS environment. - Experience conducting vulnerability assessments on the ServiceNow platform. - Experience with emerging threats: AI-specific attack vectors, software supply chain security, and SDLC tooling security. - Experience with cloud infrastructure (AWS, Azure, GCP) and containerized environments. - Relevant security certifications (e.g., OSWE) or demonstrated equivalent expertise. #SecurityJobs For positions in this location, we offer a base pay of $201,300 - $352,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.