• Lead the successful execution of the Data Center project portfolio. • Ensure projects are delivered safely, on schedule, within budget, and to customer expectations. • Establish delivery governance, reporting cadence, and executive reviews. • Drive consistency across project execution, forecasting, risk management, and customer communications. • Lead recovery plans for projects requiring executive intervention. • Manage a portfolio of complex mission-critical projects. • Balance priorities across multiple customers, sites, and project teams. • Develop portfolio-level reporting, forecasting, and performance metrics. • Foster accountability and continuous improvement across the delivery organization.

• Lead strategic modernization initiatives that advance the future capabilities of our claims and stop-loss platforms. • Assess current-state capabilities, identifying operational gaps, designing future-state operating models, and leading complex initiatives. • Partner closely with Executive Leadership, Claims Operations, Stop-Loss, Technology, Finance, Compliance, Client Success, and operational teams to evaluate current performance. • Redesign workflows, establish accountability structures, and execute transformation initiatives that enable operational excellence. • Evaluate current-state claims and stop-loss capabilities, including processes, technology platforms, organizational structures, workflows, controls, compliance posture, and performance trends. • Conduct structured assessments and develop future-state operating models, transformation strategies, and implementation roadmaps.

Role Description We're looking for a Creative Director to lead a full rebrand of PolyAI and establish a creative function that can scale with the company. This is a rare opportunity: a category-defining AI company at an inflection point, with the resources to do it right. You'll build from a strong foundation — proven technology, marquee customers, and a product that genuinely changes how enterprises serve their customers — but the visual identity, brand voice, and design system haven't kept pace with our growth or our ambitions. You'll own everything from brand strategy and visual identity to campaign creative and product design language. You'll hire and manage a distributed creative team, set the creative bar across the company, and act as a strategic partner to Marketing, Product, and Executive leadership. This role reports to the Head of Brand and sits on the Marketing leadership team. What You'll Do: - Brand Overhaul - Lead a comprehensive rebrand of PolyAI — from positioning and visual identity to brand voice, messaging architecture, and design system. - Develop a brand that helps enterprise buyers (CX leaders, IT executives, CFOs) understand, trust, and feel excited about voice AI. - Build and maintain a scalable brand system — guidelines, component libraries, templates — that enables consistency across a fast-moving, globally distributed organization. - Own the creative expression of PolyAI across all touchpoints: website, sales collateral, product UI, events, analyst presentations, social, and video. - AI-Augmented Design Practice - Build an AI-forward creative team and workflow using generative AI tools to accelerate production and prototype faster without sacrificing quality. - Develop standards and guardrails for AI-assisted creative work: when to use it, how to quality-control it, and how to maintain brand integrity. - Stay at the leading edge of AI-in-design: evaluate new tools continuously. - Translate PolyAI's core technology into visual and conceptual metaphors that resonate with enterprise buyers. - B2B and Enterprise Creative - Develop campaign creative for complex, multi-stakeholder B2B buying journeys. - Partner with Product Marketing to translate technical capabilities into compelling, buyer-relevant narratives. - Create high-impact sales assets: pitch decks, one-pagers, case study formats, RFP-response templates, and executive-level leave-behinds. - Build the creative foundation for PolyAI's presence at industry conferences and tradeshows. - Team Building and Leadership - Hire, build, and manage a remote-first creative team across design, copy, motion, and video. - Establish creative operations infrastructure: briefing process, asset management, review cadence, and production workflows. - Mentor and develop individual contributors; build a team culture that prizes both craft and velocity. - Act as creative partner and thought leader to the wider business. Qualifications - 10+ years in brand design, creative direction, or integrated marketing — with at least 3 years in a senior leadership role. - Demonstrable experience leading a rebrand or brand transformation at a B2B technology, SaaS, or enterprise software company. - Portfolio that shows both strategic thinking and executional range: brand systems, campaign creative, digital, and content. - Experience managing distributed or fully remote creative teams across time zones. - Track record of building creative functions at scale: hiring, process-setting, vendor management. Requirements - Expert in Figma and Adobe Creative Cloud; fluent in the broader design toolchain. - Hands-on experience integrating AI tools into creative workflows. - Strong written communication: able to write a creative brief, a brand voice guide, and an exec summary with equal clarity. - Comfortable presenting work at board level and influencing without authority across Product, Sales, and Engineering. Benefits - 💰 Participation in the company’s employee share options plan. - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision. - 👪 Life Insurance. - ◻️ STD and LTD. - 💰 The opportunity to contribute to the company's 401k plan. - 🏝 Flexible PTO policy + 11 designated company holidays. - 📚 Annual learning and development allowance. - 🏡 One-off WFH allowance when you join. - 🧡 Enhanced parental leave. - 👨‍👩‍👧 Company-funded fertility and family-forming programmes. - 🌸 Menopause care programme with Maven.

• Focuses primarily on large and complicated deals based on Total Contract value and strategic priority for the Line of Business (LOB). • Assigned for Request for Proposal (RFP) and digital based proposal which require intimate knowledge and details within complex bidding processes in which the levels for commercial deals. • Supports activities to help close potential sales opportunities. • Identifies key personnel, corporate references, critical partners and subcontractors, and all proposal support resources necessary. • Partners with Contracts for all contractual term reviews and escalate as necessary. • Collaborates with solution architects to ensure solution meets requirements. • Engineers solutions tailored to client specifications. • Collects, documents and validates all required costs from Operations, IT, HR, etc. • Creates financial models to represent the potential opportunity to the business. • Assesses legal and contractual requirements. • Ensures all internal sign-offs and approvals occur throughout various phases from qualification to signature stage. • Leads through subordinate managers. • Executes business plans and may contribute to the development of area strategy. • Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment.