Role Description The Order Operations AskMe is responsible for answering associate questions in a fast-paced environment regarding procedures and order processes, enabling the Sr. Order Entry Associate to process orders accurately and in a timely manner. Other duties include: - Answering questions that associates may have. - Providing clear instructions in a step-by-step manner. - Utilizing all resources to find answers. - Coaching associates on where to find answers. - Answering questions, often the same ones repeatedly, in a cheerful and friendly manner. - Performing “Ask Me” duties in production and answering procedural questions of associates. - Detail-oriented with a strong emphasis on accuracy. - Working 40 hours per week along with overtime as needed. - Working a flexible schedule, including weekends, evenings, and holidays. - Attending and successfully completing Leadership Training. - Handling confidential information with discretion. - Communicating effectively and professionally with other departments as needed. - Multi-tasking. - Resolving conflicts effectively. - Other duties as assigned. Qualifications - High School Diploma or equivalent education preferred. - 1 or more seasons experience in Harry & David Corporate Sales Division. - Experience with the requirements of a Sr. Order Entry Associate required. - Detail-oriented with a strong emphasis on accuracy. - Excellent organizational and communication skills (written, verbal, and interpersonal). - Ability to participate in a team-oriented environment. Requirements - Network (internet): - Download speed 5mbs - Upload speed 3mbs (preferable a wired connection NOT wireless) - Satellite Dish NOT acceptable - Preferred Hardware and Internet Service Speeds Specification: - Download speed Over 100mbs - Upload speed 10+mbs (with a wired connection NOT wireless) - Windows 10 operating system - 8-32 Gigabytes of RAM - 50GB available space on your Hard Drive - Apple or Windows PC Laptop or Desktop computer (NO Chromebook, iPad, tablet PCs, smart watches, smart phones etc.) - Current IOS or Windows 10 OS - 8th-10th Gen Intel or AMD Ryzen CPU - Required: USB headset with mic (cordless NOT recommended) - Required: 1024 x 768 resolution minimum on home monitors or screens, 2 screens - Required: Mouse/touchpad and keyboard - Required: Cellphone or landline (for DUO) Knowledge, Skills and Abilities - Knowledge: - Customer and Personal Service principles and processes. - Structure and content of the English language. - Skills: - Active Listening - Reading Comprehension - Speaking - Coordination - Service Orientation - Teamwork - Abilities: - Memorization - Oral Comprehension - Oral Expression - Problem Sensitivity - Selective Attention - Spatial Orientation - Time Sharing - Written Comprehension - Written Expression - Extent Flexibility - Gross Body Coordination Physical Demand and Work Effort - Keying/typing, sitting, standing, walking. - Performing physical activities that require considerable use of your arms and legs. - Constant mental and/or visual attention; the work is either repetitive or diversified. - The job is typically performed under comfortable working conditions. - Compliance with company attendance standards. The expected hourly rate for this position is $16.75. The actual compensation will be determined by experience and other factors permitted by the law. California residents – please see our California Privacy Rights Notice for Job Applicants.

• Review, draft, negotiate and track a variety of legal agreements including confidentiality disclosure agreements (CDA), initial clinical trial agreements (CTA), amendments to the clinical trial agreements (CTA-A), site budgets and other various types of documents. • Will work closely with the Clinical Operations study team and play an administrative role to ensure deliverables are in alignment with defined project timelines and expectations. • Prepare and negotiate Agreements/Amendments such as Confidentiality Disclosure Agreements (CDA), Clinical Trial Agreements (CTA) and Amendments (CTA-A), vendor contracts and site budgets. • Lead interactions with the North American and European internal study teams, as applicable • Lead interactions regarding the various agreements with the Site(s) • Lead interactions regarding assigned agreements with the Sponsor(s) • Work with supervisor and various internal/external stakeholders to resolve contractual issues. • Ensure adhered to company policies, procedures, and contracting standards. • Update relevant study team members and sponsors regarding the status of contract negotiations and execution. • Coordinate execution of the agreements • Support the maintenance of contract files and databases, including email and document archiving. • Other duties as assigned.

• Review, draft, negotiate and track a variety of legal agreements including confidentiality disclosure agreements (CDA), initial clinical trial agreements (CTA), amendments to the clinical trial agreements (CTA-A), site budgets and other various types of documents • Work closely with the Clinical Operations study team and play an administrative role to ensure deliverables are in alignment with defined project timelines and expectations • Prepare and negotiate Agreements/Amendments such as Confidentiality Disclosure Agreements (CDA), Clinical Trial Agreements (CTA) and Amendments (CTA-A), vendor contracts and site budgets • Lead interactions with the North American and European internal study teams, as applicable • Lead interactions regarding the various agreements with the Site(s) • Lead interactions regarding assigned agreements with the Sponsor(s) • Work with supervisor and various internal/external stakeholders to resolve contractual issues • Ensure adhered to company policies, procedures, and contracting standards • Update relevant study team members and sponsors regarding the status of contract negotiations and execution • Coordinate execution of the agreements • Support the maintenance of contract files and databases, including email and document archiving • Other duties as assigned

• The Public Affairs Associate supports external affairs, media relations, and public communications. • Monitor media coverage, prepare press materials, and assist in stakeholder engagement. • Translate complex policy issues into accessible content and support the organization’s narrative and reputation management. • Track and summarize media coverage, compile press clips and coverage trends. • Draft press materials, talking points, and external communications in collaboration with the Communications team. • Assist in preparing briefings, presentations, and reports for media inquiries and external engagements. • Coordinate with the Communications team to ensure policy-related messaging aligns with organizational priorities. • Support the development and execution of public-facing campaigns, announcements, and events.