• Serve as the main point of contact for approximately 30 customers to ensure a successful 1st year on the HubSpot platform. • Define customer success, articulate value, lead Executive Business Reviews (EBRs), and provide consultative guidance that helps customers achieve their goals. • Conduct regular strategic calls to drive product adoption and customer engagement. • Ensure customers complete all required technical setups efficiently and on schedule. • Train and educate customers on how to effectively utilise HubSpot’s tools. • Begin strategising and launching growth-oriented campaigns with customers. • Collaborate internally with Sales, Contract Management and Customer Success Managers to deliver a frictionless customer experience. • Improve and scale the HubSpot software setup process.

Role Description This is a fully remote role, aligned to working core EST hours. Candidates who live near CB offices have the option of being fully remote or hybrid. All CB employees are required to occasionally travel to meet in person for business purposes. The Digital Product team is driving the evolution of College Board’s digital assessment experience. As AI reshapes education, we are preparing students for the future by ensuring our digital assessments remain secure, meaningful, and reflective of the knowledge and skills needed to thrive in an AI-enabled world. As Senior Product Manager, Identity & Authentication, you'll own the direction of our identity and authentication product domain: - The consumer IdP - Federated sign-in (SSO) - The end-to-end account creation and sign-in experience This is a senior individual contributor role for a product leader who is fluent in platform technology. You'll set the vision and roadmap, ground it in user research and data, and work closely with an engineering team to make it real. What You’ll Own - Identity & Authentication end to end, including user-facing experiences and the engine behind them. - The account lifecycle: account creation for consumer and professional accounts, and the full sign-up, sign-in, and recovery experience. - The identity engine: the credentials, MFA, and authentication platform behind sign-in. - Federated sign-in and SSO: the SSO experience for institutional users. - Trusted identity context: the identity signal the rest of the platform depends on. - Outcomes and measurement: KPIs that tie this domain to real user outcomes. In this role, you will: - Own Strategy and Product Direction (40%): - Own the vision and roadmap for Identity & Authentication. - Define the KPIs that connect this domain to user outcomes. - Make tradeoffs across reliability, security, and usability. - Make the case for identity investments that depend on other teams. - Lead Product Delivery (40%): - Work closely with your engineering team to turn strategy into capability. - Go deep on SSO flows, account recovery, and identity context. - Run discovery and validation continuously. - Keep platform performance and reliability visible in prioritization. - Communicate Value and Build Alignment (20%): - Give clear, outcome-focused updates. - Translate technical tradeoffs for senior non-technical stakeholders. - Engage directly with users who depend on these systems. What Success Looks Like - More users who start authentication finish it. - Federated sign-in and SSO integrations stay reliable. - Account-related support volume drops. - Other teams trust and build on the identity context you provide. - Product decisions trace back to evidence. - Leadership and engineering rely on your judgment. Qualifications - 8+ years of product management or related experience. - A track record of owning product strategy and roadmap for a complex, technical product area. - Direct experience with backend, platform, or infrastructure products. - Interest in how identity and trust shape user experience. - Demonstrated use of continuous discovery. - Exceptional written and verbal communication skills. - Strong collaboration and influence across product, engineering, security, and leadership. - The ability to travel 5-7 times a year to College Board offices. Preferred Qualifications - Direct experience with identity and authentication protocols (OAuth, OIDC, SAML). - Experience in education or educational technology. - Familiarity with AI-enabled tools, automation, or data workflows. Requirements - A passion for expanding educational and career opportunities. - Authorization to work in the United States for any employer. - Curiosity and enthusiasm for emerging technologies. - Clear and concise communication skills. - A learner's mindset and a commitment to growth. - A drive for impact and excellence. - A collaborative and empathetic approach. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. What We Offer At College Board, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. - The hiring range for this role is $120,000 – $190,000. - Your exact salary will depend on your location, experience, and qualifications. - We aim to make our best offer upfront, rooted in fairness and transparency.

Role Description As the Onboarding Specialist, you will report to the Onboarding Manager. The Onboarding Specialist welcomes the client post-sale and curates the onboarding experience to optimize client retention, maximum adoption of services and delivering delight. You will excel in teaching the client how to use Subsplash tools, understand our diverse services and usher them through the process to realize their value. Your Priorities - Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design - Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing - Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup - Reviewing client apps for quality assurance - Working with your team on new projects and ideas to better the client experience - Troubleshooting complex issues Qualifications - 2 years of customer service experience - Experience using systems like Zendesk, JIRA, Asana, and Google Apps Bonus Qualifications - Basic coding knowledge - Experience with Photoshop and/or other image manipulation and design programs Requirements - A Skilled Communicator: You’re a strong writer and comfortable on the phone - A Subsplash Platform expert: including all areas related to onboarding for the App, Giving, SnapPages, and future products - Technical: You enjoy learning about new technology and understanding how things work. You can build a Subsplash app that will pass review in under one hour and translate a client’s previous website into a SnapPages site within 3 hours - A Problem Solver: You’re a critical thinker by nature and love solving puzzles - Empathetic: Helping other people makes you happy - A Good Teacher: You can make complex concepts seem simple - An Awesome Human Being: You exemplify humility, innovation, and excellence. You do great work and continuously strive to improve and grow Location Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that, this role is only available as a 100% remote position if you reside in one of the following states: - AL - AR - AZ - CO - FL - GA - ID - IA - IN - KS - KY - MO - MI - MN - NC - NM - OK - OH - OR - SC - SD - TN - TX - UT - VA - WA - WY Benefits - Generous Paid Time Off - Medical Coverage - Dental Coverage - Vision Coverage - Short and long term disability and life insurance - 401k Matching - Professional Development - Top of the Line Equipment - Referral Program - Parental Leave - Family-Friendly Culture - The chance to work side-by-side with thought leaders in emerging tech

Role Description At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you’ll be the heart of our mission—supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you. You’ll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you’re passionate about delivering exceptional service and making a real difference, we want to hear from you! - Provide top-tier support via phone to clients on our Debt Management Program. - Taking back-to-back calls in a call center environment. - Support client accounts and ensure seamless account management. - Manage proposals, payments, deposits, and creditor communications. - Proactively review client accounts to identify and resolve issues. - Maintain accurate records and ensure compliance with state regulations. - Collaborate across departments to ensure seamless client experience. - Encourage and motivate clients throughout their financial journey. Qualifications - 2–3 years of customer service experience (call center preferred). - Associate’s degree preferred; Bachelor’s degree may substitute for experience. - A strong sense of professionalism is essential when supporting clients through sensitive financial situations. - Strong communication skills—empathetic, professional, and clear. - Tech-savvy with experience in Windows-based systems and CRM tools. - Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules. - Bilingual (English/Spanish) a plus! Requirements - A private, enclosed room with a door. - Hard‑wired internet connection (ethernet required) and standard broadband internet. - Security camera in addition to standard computer setup. - Home environment must support productivity; remote work is not a replacement for caregiving. - Internet Requirements: Standard Broadband Internet - 200 Mbps minimum for a single‑person residence. - 400 Mbps minimum for residences with 2+ people. Benefits - A mission‑driven organization with over 60 years of impact in financial wellness. - A culture rooted in Integrity, Quality, and Teamwork. - Growth and development opportunities. - Supportive, inclusive, and collaborative work environment. - Competitive compensation and benefits. Additional Details - Monday - Friday work schedule. - Hours are typically 8 am - 5 pm or 9 am - 6 pm. One late night shift is required each week. The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM. - Must be comfortable working in a structured, performance-driven environment. - Training begins August 31st, 2026. - Mandatory, full‑time for three weeks. Typically training is from 10 AM - 7 PM EASTERN Time. - After training, you transition into your regular schedule. Ready to Support Clients on Their Path to Financial Wellness? Apply today and become part of a team committed to making a difference; one call at a time.