• Lead full-cycle Epicor Kinetic implementations (SaaS & On-Prem) • Run and execute upgrades • Own Quote-to-Cash process design • Facilitate discovery with executives, operations, finance, and shop-floor teams • Design and deploy: BPMs, BAQs, Dashboards, SSRS reports • Guide clients on manufacturing best practices • Translate real-world production needs into system configuration • Manage multiple client engagements independently

• Manages an inventory of highly complex commercial claims with large exposures that require a high degree of technical expertise and coordination • Ensures exceptional customer service by managing all aspects of the claim • Verifies coverage and establishes timely and adequate reserves • Leads focused investigation to determine compensability, liability and covered damages • Collaborates with internal and external business partners to develop, own and execute a claim resolution strategy • Establishes and manages claim budgets by achieving timely claim resolution • Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences • Keeps leadership informed of significant risks and losses • Maintains subject matter expertise and ensures compliance with state/local regulatory requirements • Mentors, guides, develops and delivers training to less experienced Claim Professionals.

• This position is responsible for performing account management functions from the medical management perspective; serving as primary contact for marketing major/national and mid-market accounts specific to presentations for existing and prospective clients, medical issues and questions on medical management programs; serving as liaison between marketing and health care management to analyze data and interpret information in preparation for meetings, site visits, and requests for proposals; and recommending program enhancements to health care management operations based on client feedback. • Ability to travel, including overnight stays.

• Responsible for delivering consistent, profitable Blue Cross NC National Group sales • Promoting current group retention and sale of new product lines to existing clients • Building trusted, enduring relationships with complex clients and consultants • Drives higher financial value for current clients by providing market-leading, data backed solutions • Negotiate renewals and cross sell opportunities with high profile, complex clients and consultants • Identify additional growth opportunities in ancillary products based on client’s needs • Analyze client financial and utilization data and industry trends • Develop a trusted advisor relationship with producers • Collaborate with Client Services team to ensure group issues are addressed effectively • Promote goodwill between BCBSNC and the community