Role Description The Director, Contact Center Technology provides strategic leadership for the organization's enterprise contact center technology ecosystem, driving the vision, roadmap, governance, and execution of technology initiatives that enhance customer experience, operational efficiency, scalability, and business performance. - Oversees enterprise platforms and leads digital transformation efforts. - Manages technology investments and vendor partnerships. - Ensures secure, reliable, and integrated solutions that align with organizational objectives. - Develops high-performing teams and leverages data-driven decision-making. - Partners with executive leadership to deliver innovative technology solutions. Qualifications - Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, Engineering, or a related field. - Ten or more years of progressive leadership experience in contact center technology, customer experience platforms, enterprise systems, or information technology. - Five or more years of experience leading managers, technical teams, or cross-functional technology organizations within a complex customer service or contact center environment. - Demonstrated success developing and executing enterprise technology strategies and multi-year technology roadmaps. - Extensive experience leading enterprise technology implementations, platform migrations, system integrations, and digital transformation initiatives. - Proven experience managing cloud-based contact center platforms. - Experience managing technology budgets, vendor relationships, software licensing, contract negotiations, and capital investment planning. - Demonstrated success leading organizational change management initiatives. - Experience partnering with executive leadership to influence strategic technology decisions. - Advanced knowledge of cloud-based contact center architecture and unified communications. - Strong understanding of omnichannel customer engagement. - Comprehensive knowledge of IVR design, call flow development, and workforce optimization technologies. - Knowledge of customer relationship management (CRM) platforms and enterprise system integrations. - Understanding of APIs, middleware, cloud infrastructure, and enterprise application architecture. - Knowledge of artificial intelligence technologies. - Working knowledge of cybersecurity principles and technology governance. - Strong understanding of reporting platforms and performance measurement methodologies. - Exceptional analytical, problem-solving, and decision-making skills. - Outstanding written, verbal, and executive-level presentation skills. - Ability to translate complex technical concepts into clear business solutions. Requirements - Master's degree in Business Administration (MBA), Information Systems, Computer Science, Engineering, or a related discipline. - Professional certifications such as PMP, ITIL, Agile, Lean Six Sigma, or other relevant technology certifications. - Experience with Salesforce Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk, or comparable CRM platforms. - Experience implementing AI-enabled customer service technologies. - Experience supporting regulated industries or organizations with complex security, privacy, compliance, and governance requirements. - Experience leading enterprise cloud migrations and large-scale contact center technology transformations. - Experience working in customer service organizations supporting high-volume, multi-channel contact center operations. Benefits - Remote work opportunity. - Full-time position. Company Description PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings.

Role Description The Procurement Specialist I supports procurement activities by assisting with supplier identification, purchase orders, and basic sourcing tasks. This role helps ensure timely acquisition of materials and services while maintaining accurate records and supporting compliance with company and regulatory standards. - Support sourcing activities for laboratory supplies, raw materials, equipment, and services critical to biotech operations. - Identify, evaluate, and onboard suppliers in compliance with quality and regulatory standards (e.g., GMP, FDA requirements). - Assist in negotiating pricing, contracts, and service-level agreements to achieve cost savings and value optimization. - Process purchase requisitions and convert them into purchase orders in a timely and accurate manner. - Ensure continuity of supply for critical materials used in research, development, and manufacturing. - Track orders, resolve discrepancies, and coordinate with vendors to address delivery or quality issues. - Perform initial contract reviews to ensure alignment with company policies and regulatory requirements. - Maintain accurate sourcing and contract records within procurement systems. - Ensure procurement activities comply with internal policies and external regulations (GxP, FDA, ISO standards). - Analyze spend data to identify cost-saving opportunities and support budgeting efforts. - Monitor market trends, pricing fluctuations, and supplier performance metrics. - Prepare reports and dashboards to support sourcing decisions and leadership reviews. - Partner with R&D, Quality Assurance, Manufacturing, and Finance teams to understand sourcing needs and priorities. - Support new product development and clinical programs by sourcing specialized materials and services. - Communicate effectively with internal stakeholders and external suppliers to ensure alignment and issue resolution. - Contribute to process improvements in procurement workflows and systems. - Support supplier performance reviews and continuous improvement initiatives. - Participate in cross-training and knowledge-sharing efforts to enhance team capability. Qualifications - Bachelor’s degree preferred. - At least 2 years of experience in procurement, supply chain, or contract management, preferably within the pharmaceutical or healthcare industry. - Proficiency in contract management systems and ERP software (e.g., SAP, Oracle, or Coupa). - Advanced skills in Microsoft Office, particularly Excel. - Analytical Ability: Skills in cost analysis, reporting, and data-driven decision-making. - Communication: Excellent interpersonal and negotiation skills to build relationships with internal stakeholders and external vendors. - Detail Orientation: High level of accuracy in data entry and contract review. - Willingness to travel to various site locations as needed. - Capable of managing multiple conflicting priorities. - Must be self-directed, motivated, and have a willingness to take the initiative to identify and anticipate client needs and make recommendations for implementation. - Relevant industry experience a plus. Requirements - Fluency in English is an essential requirement for the position of Procurement Specialist I. - The requirement to have study protocols, designs, and clinical research documents written and documented in English as required by industry regulatory agencies. - The employee communicates frequently with Altasciences employees across Canada and the United States. - The employee frequently communicates with English-only customers outside the province of Quebec. Benefits - Health/Dental/Vision Insurance Plans - 401(k)/RRSP with Employer Match - Paid Vacation and Holidays - Paid Sick and Bereavement Leave - Employee Assistance & Telehealth Programs - Training & Development Programs - Employee Referral Bonus Program

• Serve as owner for assigned spend and Mergers, Acquisitions, and Divestitures (MA&D) activities • Driving the development and execution of all category strategies • Coordinates with Sourcing & Corporate Program Managers in the development and execution of category strategies • Develops the annual category plan and budget for the specific category, aligning with organizational goals and priorities • Evaluates the performance of team members periodically, providing constructive feedback and support for professional development • Collaborates with Country Leads and Procurement Managers in the Regional Sourcing team for category global strategies

• Develop and lead a team of sourcing and vendor managers in an integrated model of sourcing, vendor management and category management • Establish and maintain a model of category management through the vendor lifecycle from vendor selection through vendor performance of an active contract • Provide guidance to stakeholders to ensure requirements of vendor agreements are fully understood • Establish and maintain effective relationships with internal stakeholders • Keep abreast of market intelligence as it relates to vendor services • Partner with Business Units to develop and implement strategies around vendor performance • Perform and develop the training plan for vendor performance and category management • Conduct data analytics and reporting activities • Maintain and administer vendor performance database and/or platform • Establish cadence with strategic suppliers for reviewing supplier performance • Monitor execution of sourcing activities within category to achieve identified value and outcomes • Develop the category plan with sourcing leaders • Perform periodical financial and spend reviews to track category performance • Manage, mentor, coach, and develop staff • Conduct performance management activities for direct reports • Perform any other job duties as requested.