Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: - Manage product development activities - Work with product management, design, support and other dev teams to create high-quality solutions - Manage daily activities of the development team - Solve difficult and sometimes ambiguous problems - Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of experience with technologies relevant to SN and advanced coding skills with high-quality results. - Experience managing employees who require little oversight in completing assigned work - Experience providing direction, delegate assignments, and support to accomplish tasks with their team - Experience with open source tools and agile development environments - Fluency in one or more relevant programming language (Java, C++, JavaScript) - Ability to understand broad concepts and use those concepts to understand and develop solutions for problems - Experience completing projects based on company priorities, context, risks and desired outcomes - Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.). FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description The Senior Manager of Packaging Engineering is responsible for leading all packaging engineering activities across DrinkPAK’s full product portfolio—spanning aluminum cans, cartons, trays, pallets, and secondary packaging formats. This role owns packaging standards, format qualification, secondary packaging equipment performance, and the technical interface with contract customers on packaging-related specifications and new product introductions. The leader ensures that all packaging systems deliver industry-leading line efficiency, format flexibility, and product integrity across DrinkPAK’s high-speed, high-volume manufacturing environment. This role is a Packaging Systems & Format Execution Leader. Responsibilities - Own packaging engineering across all formats: aluminum cans, lids, cartons, trays, corrugated cases, and pallet configurations—ensuring format standards are documented, maintained, and enforced across all sites. - Lead packaging qualification activities for new formats, sizes, and secondary packaging configurations; manage validation testing, trials, and launch readiness. - Serve as the primary technical interface between Operations, Sales, and contract customers on all packaging-related specifications, tolerances, and new product introduction requirements. - Drive secondary packaging equipment performance—including case packers, wraparound cartons, tray formers, palletizers, and stretch wrappers—through standards development, OEM collaboration, and continuous improvement. - Develop and maintain packaging design specifications, capability matrices, and engineering standards in coordination with Corporate Engineering Services. - Evaluate and approve packaging material and component submissions from suppliers; manage supplier performance relative to quality, consistency, and lead time. - Lead engineering input into new product launch (NPL) processes: provide packaging feasibility assessments, format compatibility reviews, and equipment readiness confirmations. - Partner with Quality and Food Safety teams to ensure all packaging meets regulatory, SQF, GMP, and customer-specific requirements. - Identify and drive continuous improvement initiatives targeting material waste reduction, changeover time, line efficiency, and packaging cost optimization. - Support capital project teams on packaging equipment selection, layout, and commissioning for new and expanded production lines. - Manage packaging engineering documentation, format drawings, and technical specifications across Engineering Services. Key KPIs & Best-in-Class Targets - Packaging Line Efficiency or qualified formats - Format Qualification Cycle Time: On-schedule delivery per NPL calendar - Packaging Material Defect Rate (supplier-attributable) - Secondary Packaging Equipment Uptime - Changeover Time Performance: At or below established standard per format - New Product Introduction Packaging Readiness On Time - Documentation Accuracy (specifications, format drawings, capability matrices) - Packaging Cost Reduction: Measurable year-over-year improvement - Safety Performance: Zero recordable incidents - Supplier Scorecard Compliance Qualifications - Bachelor’s Degree in Packaging Engineering, Mechanical Engineering, Industrial Engineering, or related field preferred; equivalent experience considered. - 8–10+ years of packaging engineering experience in CPG, food and beverage, or high-speed consumer goods manufacturing. - Deep knowledge of aluminum can packaging systems, secondary packaging formats (cartons, trays, corrugated), and palletization standards. - Demonstrated experience qualifying new packaging formats and leading new product introduction engineering in a manufacturing environment. - Familiarity with secondary packaging equipment including case packers, tray formers, palletizers, and stretch wrappers. - Understanding of food safety standards including SQF, GMP, HACCP, and applicable FDA regulations. - Strong supplier management skills: specification development, qualification, performance monitoring. - Ability to read and interpret packaging drawings, tolerance specifications, and material standards. - Strong cross-functional communication skills; ability to interface with customers, sales, operations, and OEM partners. - Detail-oriented with strong documentation, organizational, and project management capabilities. Benefits - PPO medical, dental, and vision insurance for our employees AND their dependents, 100% paid by the Company - A cell phone stipend - Annual discretionary bonus - 401(k) match program, pet insurance, life insurance, and more.

• Maintain all of your projects profitable. • Monitor metrics and KPIs to identify opportunities for improvement. • Maintain high levels of team and customer satisfaction. • Coordinate product releases based on business objectives and development needs. • Manage risks and resolve issues that affect release scope, schedule, and quality. • Manage relationships and coordinate work between devsu teams and the client. • Negotiate, plan, and manage all product development activities. • Participate in planning or change meetings to discuss estimates, product scope, and/or roadblocks. • Communicate to stakeholders project plans, commitments, and changes, including requirements, QA plans, schedule, and scope changes.

• Lead multiple concurrent technology and business projects • Develop project plans, milestones, timelines, dependencies, and delivery schedules • Coordinate cross-functional delivery teams • Monitor project health and proactively manage risks • Ensure projects are delivered on time and to a high standard • Gather and document business requirements • Facilitate stakeholder workshops • Analyze existing processes and identify opportunities for improvement • Produce detailed functional specifications • Map workflows and customer journeys • Translate business requirements into clear technical documentation • Actively leverage AI throughout planning, documentation, analysis, communication, reporting, testing, and project delivery