• Lead the team responsible for ensuring that revenue leaders have forecast, financial, and performance visibility into the customer lifecycle • Ensure the Revenue Operations organization is equipped to drive predictable revenue through actionable insights and regular business reviews • Help set the strategic direction for the Revenue organization to optimize customer growth and sales efficiency • Drive strategic conversations around pricing levers, discounting performance, and sales incentives to drive incremental revenue growth • Define and instrument the GTM bowtie model across the customer lifecycle • Partner with Sales and Post sales operations to drive the GTM planning cycle • Measure forecast accuracy and pipeline predictability for the executive team • Partner with Marketing, Finance, and Post-Sales Ops to ensure seamless revenue handoffs • Deliver actionable insights on AE productivity, conversion rates, and deal velocity • Partner with Finance and Data leaders to build and deliver executive reporting to ensure business leaders understand revenue drivers

• Lead the team responsible for ensuring revenue leaders have forecast, financial, and performance visibility into the customer lifecycle from lead awareness through activation • Partner with commercial and business leaders to set the strategic direction for the Revenue organization • Help drive pricing levers, discounting performance, and sales incentives • Define and instrument the GTM bowtie model across the customer lifecycle • Partner with Sales and Post sales operations to drive GTM planning cycle • Measure forecast accuracy and pipeline predictability • Ensure seamless revenue handoffs with Marketing, Finance, and Post-Sales Ops • Deliver actionable insights on AE productivity, conversion rates, and deal velocity

• Define and instrument the GTM bowtie model across the customer lifecycle from lead awareness to activation • Partner with Sales and Post sales operations to drive the GTM planning cycle: capacity models, territory design, quota setting, coverage strategy across US and international markets • Measure forecast accuracy and pipeline predictability for the executive team in partnership with Sales Ops leaders • Partner with Marketing, Finance, and Post-Sales Ops to ensure seamless revenue handoffs • Deliver actionable insights on AE productivity, conversion rates, and deal velocity • Partner with Finance and Data leaders to build and deliver executive reporting to ensure business leaders understand revenue drivers, product adoption, expansion levers, and churn risk areas

Role Description Serves as a strategic revenue cycle leader responsible for improving financial performance, identifying risk, strengthening accountability, and driving sustainable revenue cycle solutions across an assigned portfolio of Home Health and Hospice agencies. Partners with agency leadership, Service Center teams, and RCM leadership to remove barriers, promote best practices, and support world-class revenue cycle performance. Duties & Responsibilities - Monitor portfolio performance and key revenue cycle metrics, including collections, AR aging, DSO, bad debt, unbilled revenue, ghost AR, denials, and payer performance. - Identify revenue cycle risks, trends, barriers, and improvement opportunities; partner with agency leadership to develop and execute action plans. - Partner with Executive Directors, Billing teams, operational leaders, Service Center teams, payors, and other stakeholders to strengthen performance and achieve organizational goals. - Provide front-line support to Billers, Billing Managers, Executive Directors, and agency staff on day-to-day AR questions, acquisition training, revenue cycle best practices, and performance improvement opportunities. - Maintain working knowledge of payor contracts, reimbursement methodologies, Medicare, Medicaid, managed care, and regulatory requirements affecting Home Health and Hospice reimbursement. - Connect agencies with appropriate Service Center resources and subject matter experts while promoting clear ownership, direct partnership, and timely barrier resolution. - Provide tools and resources to help agencies monitor revenue cycle processes, track issues, support standard work, improve workflow consistency, and strengthen operational readiness. - Participate in cluster, market, and organizational meetings to identify systemic barriers, share best practices, and support enterprise-wide revenue cycle initiatives. - Maintain proficiency in revenue cycle systems and protect patient, employee, and organizational information in compliance with company and regulatory requirements. Qualifications - Minimum of three years of healthcare revenue cycle, billing, collections, or accounts receivable leadership experience, preferably in Home Health and/or Hospice. - Strong knowledge of Home Health and Hospice billing, reimbursement methodologies, revenue cycle best practices, and Medicare, Medicaid, managed care, and commercial payor requirements. - Ability to analyze metrics, identify trends and risks, exercise independent judgment, and develop effective performance improvement strategies. - Strong leadership, coaching, communication, relationship-building, problem-solving, facilitation, negotiation, and collaboration skills. - Ability to manage multiple priorities and work effectively with agency leaders, operational teams, Service Center personnel, payors, and external partners. - Experience supporting acquisitions, operational transitions, onboarding, billing team training, or large-scale process improvement initiatives preferred. - Proficiency with EMR, revenue cycle, reporting, and payor portal systems, including WellSky, HCHB, Waystar, Esolutions, ECW, or similar platforms. Company Description The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees, and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com .