• Responsible for managing the research activities at sites participating in Worldwide’s clinical research projects • Conduct study initiation visits (SIVs) • Compliance with obtaining informed consent, reporting potential safety-related events, and adhering to all applicable regulatory requirements

• Responsible for managing the research activities at sites participating in Worldwide’s clinical research projects • Conduct study initiation visits (SIVs) • Ensure compliance with obtaining informed consent, reporting potential safety-related events, and adhering to all applicable regulatory requirements • Perform various study start-up activities such as working with sites to collect appropriate regulatory documents and supporting the negotiation of contracts and budgets • Train the sites to collect data properly and report any potential safety-related events • Manage the site's activities during study maintenance and close down research activities at the sites once the study has concluded

Role Description Are you eager to influence the information technology landscape in a significant way? Join Cengage, a top innovator in the field, and apply your expertise within a lively and collaborative workplace. We are in search of an exceptionally skilled Principal Business Analyst to join us. If driving flawless business solutions and integrating technology effortlessly excites you, this is the opportunity you have been seeking! In the role of Principal Business Analyst at Cengage, you will: - Lead and work alongside cross-functional groups to collect and examine sophisticated business requirements for Cengage's Salesforce Sales & Service Cloud platforms. - Conduct comprehensive business process analysis and meticulously document requirements. - Work alongside engineering teams to develop and effectively implement innovative and world-class solutions to support Salesforce CRM technology. - Provide expert-level support and training to business leads, ensuring they effectively apply the system and can drive adoption with their teams. - Evaluate and recommend new features and functionalities to enhance business processes. - Perform detailed testing and validation of configurations to meet business needs and industry standards. Qualifications - A minimum of 10 years working with Salesforce CRM technologies, including Salesforce Sales & Service Cloud platforms. - Proven background as a senior-level Business Analyst or a comparable position in the IT field. - Extensive system-level knowledge with the capacity to work independently. - Demonstrable experience working in sophisticated Salesforce environments supporting multiple selling models and business processes throughout the order-to-cash and customer service lifecycle. - Strong analytical skills with the ability to convert complex business needs into technical solutions. - Outstanding problem-solving abilities and a strict attention to detail. - Superb communication and interpersonal skills to foster collaboration across teams. - Relevant certifications are a plus. Benefits - Working with a world-class team on ambitious projects that drive real impact. - Opportunities for professional growth and development. - A culture that promotes work-life balance and flexible working arrangements. - Competitive compensation and comprehensive benefits package. - The chance to be part of a company that strictly adheres to ethical practices and values diversity. How to Apply If you satisfy the qualifications and have a strong interest in this opportunity, we encourage you to submit your application! Please include your resume and a brief cover letter that outlines your relevant experience and why you would be a great fit for this position. Company Description Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide.

Role Description The Sr Business Analyst supports product teams by translating business needs and product priorities into detailed, actionable requirements and execution plans. Partnering closely with the Product Manager, this role refines and manages the product backlog, supports prioritization, and ensures delivery aligns with intended business outcomes. The Business Analyst may execute delegated Product Manager activities when capacity or capability constraints exist and play a key role in validating delivered functionality, tracking outcomes, and supporting product execution. Essential Functions and Responsibilities - Partners with Product Managers on backlog refinement and prioritization, including sequencing work based on value dependencies and capacity. - Defines the development-ready stories and requirements by breaking down epics and features into user stories, defines acceptance criteria, and documents high‑level non‑functional requirements. - Executes the delegated Product Managers’ responsibilities when the PM capacity or capability is limited, ensuring continuity of product execution. - Collaborates with development teams and Solution Architects to ensure stories are well understood and aligned with business outcomes. - Validates solutions aligned to the business units by participating in and supporting User Acceptance Testing to confirm delivered functionality meets defined requirements and acceptance criteria. - Measures visibility into delivery and outcomes by tracking and reporting on stakeholders to surface risks, dependencies, and performance insights. Additional Functions and Responsibilities - Tracks product budget usage and spend against plans. - Raises risks, budget concerns, and reallocation recommendations to Product Managers. - Supports sprint ceremonies by clarifying requirements and answering questions during delivery. - Supports product demos, walkthroughs, and stakeholder communications. - Serves as a subject matter resource for business workflows and operational processes. - Performs other duties as assigned. Qualifications - Bachelor’s degree in Business Administration, Information Systems, or a related field from an accredited college or university preferred. - Five (5) years of related experience or an equivalent combination of education and experience required. - Experience performing business analysis, requirements definition, or supporting product delivery required. - Experience in claims, insurance, healthcare, or other regulated operational environments preferred. - Experience working within agile or hybrid delivery teams preferred. Skills & Knowledge - Strong business analysis and requirements documentation skills. - Ability to translate business needs into detailed user stories and acceptance criteria. - Familiarity with agile delivery practices and backlog management. - Ability to assess scope, dependencies, and delivery complexity. - Strong analytical, problem‑solving, and organizational skills. - Experience tracking delivery metrics and supporting OKR reporting. - Ability to understand and communicate budget impacts and delivery trade‑offs. - Excellent verbal and written communication skills. - Strong cross‑functional collaboration and stakeholder management skills. - Ability to meet or exceed performance competencies. Work Environment - Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. - Physical: Computer keyboarding, travel as required. - Auditory/Visual: Hearing, vision and talking.