• Support the Availity enterprise strategy by coordinating initiatives and aligning stakeholders • Evaluate and optimize the Availity portfolio’s capabilities by quantifying performance and business value • Identify, develop, and execute process improvement opportunities utilizing continuous improvement principles and LEAN/Six Sigma methodologies • Drive adoption of solutions that improve efficiency, provider experience, and operational outcomes across multiple business functions • Monitor process improvement projects and facilitate cross functional process improvement project teams ensuring deadlines and objectives are met

• You coordinate our partners (e.g., payment service providers and sales partners) and resolve issues independently • You work closely with Logistics and Customer Success and ensure that nothing falls through the cracks • You free up the executive team and take full ownership of operational tasks • You bring structure when things become unclear and drive initiatives to completion • You take on escalation cases and resolve them pragmatically

Role Description This role blends the responsibilities of a Chief of Staff with those of a Business Operations leader. Reporting directly to the CEO, you'll serve as a trusted advisor, strategic thought partner, and operational leader. You'll help connect the dots across the executive team, ensuring priorities remain aligned, decisions are executed, and the organization stays focused on what matters most. You'll work across Product, Engineering, Data Science, Finance, Revenue, Customer Success, Marketing, Partnerships, People, and Operations, bringing structure to complexity, improving communication, and helping teams execute more effectively. This isn't an administrative Chief of Staff role, nor is it purely an analytics position. We're looking for someone who enjoys building operating systems, solving business problems, facilitating executive decision-making, and helping great teams perform at their best. This role succeeds through influence rather than authority. You won't always be the formal owner of the work, but you'll often be the person ensuring the right work gets done by the right people at the right time. What You’ll Do - Partner with the CEO - Serve as a trusted advisor and thought partner to the CEO. - Drive strategic initiatives from concept through execution. - Support executive communications, Board materials, planning sessions, and company-wide priorities. - Help leadership stay focused on the highest-impact opportunities. - Keep the Executive Team Aligned - Build the operating cadence for the Executive Leadership Team. - Facilitate executive meetings, Quarterly Business Reviews, annual planning sessions, and leadership off-sites. - Ensure decisions translate into clear action plans with defined ownership and accountability. - Identify risks, dependencies, and execution gaps before they become larger problems. - Build Business Operations - Develop executive dashboards and KPI frameworks that become the company's source of truth. - Improve visibility into revenue, profitability, customer health, operational performance, and strategic initiatives. - Lead business reviews that enable faster, smarter decision-making. - Turn complex information into practical recommendations. - Drive Company-Wide Execution - Lead cross-functional initiatives spanning multiple organizations. - Improve communication and collaboration across the business. - Build scalable operating processes that support growth. - Remove friction that slows execution and help teams stay focused on the highest-impact work. Qualifications - You bring order to complexity. - You're proactive and relentlessly follow through. - You influence without authority. - You move seamlessly between the strategic and the tactical. - You're direct and accountable. - You thrive in ambiguity. Requirements - 10+ years of leadership experience in Chief of Staff, Business Operations, Strategy, Consulting, Product Operations, Revenue Operations, Corporate Development, or similar roles. - Experience partnering directly with senior executives in a high-growth technology company. - Strong financial, operational, and analytical acumen. - Experience leading complex cross-functional initiatives. - Exceptional written, verbal, and executive communication skills. - Outstanding project management and organizational abilities with meticulous attention to detail. - Experience in SaaS, AdTech, MarTech, data, media, or marketplace businesses is a plus. Benefits - Competitive salary range: $175,000–$200,000 - Full health, dental, vision, and mental wellness benefits - Flexible, remote-friendly work environment - Big opportunity, small ego, high impact - A mission you can feel good about, and a team that makes the work fun How to Apply Sound like a fit? Apply here or send us your resume and a short note on why this role feels right for you. At Azira, we don’t hire for the box. We hire for the spark. We’re building boldly. Join us.

Your role at DynatraceThe Director, D1 Operations (AMER) is a senior leader responsible for operating and scaling a high‑impact post‑sales operations function supporting the Insights and OnDemand organization. This role owns the operating model, translates strategy into execution, and ensures post‑sales teams operate with speed, consistency, governance, and measurable outcomes. As a member of the extended D1 Operations leadership team, you will lead a team of analysts and partner closely with the Insights and OnDemand leadership team to align global strategy and priorities. You will balance strategic ownership with select hands‑on engagement on the highest‑impact initiatives. This role requires deep post‑sales operations expertise, strong cross-functional partnership, and a vision for applying automation and AI to reduce operational friction while scaling delivery excellence globally. Key Responsibilities - Serve as the primary operational partner to post-sales Insights and OnDemand leadership, shaping and implementing global alignment of standards and priorities - Lead, develop, and scale the regional D1 Operations team - Partner with D1 Operations peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables - Operate as a hands-on leader, personally own high-impact initiatives while demonstrating operational excellence to the team - Establish and maintain a strong operating rhythm for the organization, including oversight of programs, reporting, workflows, and documentation - Partner with business leaders and team members to continually identify bottlenecks and translate them into clear problem statements and proposed solutions - Identify repetitive, high-volume manual work performed by delivery teams and implement automation to eliminate it - Apply AI-enabled approaches to improve throughput, governance, and data quality What will help you succeedQualifications - 10+ years in post-sales operations or business strategy roles in SaaS or enterprise software - 5+ years of people leadership experience (or equivalent team-lead experience) with demonstrated coaching and talent development - Experience supporting large-scale post-sales organizations across both technical and non-technical functions - Proven track record of delivering complex programs with measurable operational outcomes for a global organization - Strong track record of delivering process improvement initiatives using structured methodologies as well as driving adoption and outcomes from those improvements - Ability to operate and lead through ambiguity, understand and structure complex problems, and influence stakeholders - Deep analytical fluency with KPIs, dashboards, and executive-level reporting; ability to translate complex data into actionable business insights for senior leadership Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and RewardsDOE, salary $190K-$200K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.